Customer Service Sales
Resume:
Ashlei Yorgensen
**** ******* **. ********, ** **701
***********@*****.***
Summary of Qualifications
●Computer-literate performer with extensive software proficiency covering wide variety of applications.
●Exceptional listener and communicator who effectively conveys information verbally and in writing.
●Flexible team player who thrives in environments requiring the ability to effectively prioritize and manage multiple concurrent projects.
●Proven relationship-builder with unsurpassed interpersonal skills.
●Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
●Ten years clerical experience attained in previous positions.
●Ten years of experience utilizing cultural sensitivity and an ability to interact with a diverse workforce in multicultural settings.
Education
●Bachelors of Science in Business with a concentration in Human Resources, GPA 3.5 01/2017, University of Phoenix
●CDA 06/2015
●Associate in General Studies with Distinction Degree GPA 3.67/4.0 05/2013
●Associate in General Education GPA 3.67/4.0 05/2013
●Associate in Arts with Distinction Degree GPA: 3.67/4.0 05/2013
●Cortez High School, Phoenix, AZ, 05/2002
Diploma attained with honors
Experience
Center Director, Children of America, Warrenton VA 03/2016-03/2017
●Handled all internal HR concerns
●Recruit, Hire and Staff
●Ensured the achievement of sales and operational objectives for the center
●Provides ongoing training and development to improve performance and create a more effective, efficient, productive, and motivated workforce
●Prepares and ensures execution of action plans; identifies trends; drives improvements; implements change; initiates corrective actions.
●Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
●Continually assess the competitiveness of all programs and practices against the relevant comparable companies, industries and markets.
●Managed payroll operations and design criteria and supervised approximately fifteen full time/part time associates.
●Performed each of the essential functions for each position in the center, including, but not limited to, Teacher, Cook, and Van/Bus Driver.
Assistant Director, KinderCare Burke, VA 06/2014-03/2016
●Fulfilled all record-keeping responsibilities and supported developmentally appropriate practice in Early Childhood Education and ensured its use in the classroom.
●Performed each of the essential functions for each position in the center, including, but not limited to, Teacher (all classifications of Teacher and Assistant Teacher), Cook, and Van/Bus Driver.
●Implemented Company policies and procedures and communicated responsibilities as a mandated reporter.
●Interviewed applicants, verified references and compared the job criteria to the applicant’s qualifications
●Complied with all governmental laws and regulations regarding records management, e.g., HIPAA (Health Insurance Portability and Accountability Act), etc.
●Communicated to the Director any necessary information regarding the care and safety of children.
●Achieved staffing goals by studying the company’s plans and goals and meeting with managers to determine their needs
●Processed the new hire paperwork and fulfilled legal requirements with the respective state agency by the required time frame
Co-manager, Bath & Body Works, Phoenix, AZ 01/2005-12/2007, 03/2013-05/2014
●Managed retail store operations and design criteria and supervised approximately eight to fifteen full time/part time associates.
●Developed strategies and plans to achieve sales results through business analysis, action planning, effective communication and consistent accountability.
●Ensured a consistent, quality store experience for customers.
●Taught and applied effective selling strategies and supervisory practices.
●Assessed and hired qualified candidates through networking and recruiting.
●Evaluated and developed associates to be promoted for the next level of development.
Property and Casualty Insurance Agent, USAA, Phoenix, AZ 04/2011-02/2013
●Gathered information and closed on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
●Identified member events to provide solutions on products and closed on product sales that met the member's needs and facilitated the member's financial security.
●Empathized with members and provided offers & solutions to make it easy for members to acquire a USAA product.
●Responded to and completed member requests. Strengthened and retained member relationships through needs assessment and solution offerings from USAA products and services.
Personal Banker, Wells Fargo Bank N.A., Phoenix, AZ 10/2008-03/2011
●Interact with customers to ascertain needs.
●Analyzing business, goal setting and creating an action plan to achieve those goals.
●Continual analysis of sales in relation to action plan being monitored and adjusted as needed to meet the needs of the business.
●Simultaneously open deposit accounts, handle loan applications, and manage various customer service requests.
●Leverage in-depth product knowledge to assist the bank in meeting its goals.
●Top banker in the State of Arizona and in Metrowest region three years in a row.
Store Manager, Radioshack, Phoenix, AZ 01/2007-12/2008
●Built a loyal customer base by creating long-term relationships. Achieved or exceeded sales and profit targets.
●Recruited, hired, and retained top tier talent.
●Managed the day to day operations of the business by coaching and counseling associates.
●Top store in Profit and Sales five months in a row.
Skills
●TALEO, E-Time, Pro-Care, ADP proficient
●Proficient in Microsoft Suite and internet.
●Adept in computation and calculation.
●Award winning customer service skills built on integrity in a competitive and challenging market.
●Highly analytical thinker with demonstrated talent for identifying and streamlining complex work processes.
●Strong leadership skills.
●Motivator and creator of inclusive teams.
●High conversion rate for enrolling families.
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