John C. Fenton

*** ****** ******** **** aczifm@r.postjobfree.com

Sterling, Massachusetts 01564 774-***-****

Career Summary

I have in-depth experience in hardware and software technical documentation. I used desktop publishing skills and MS Windows based software to produce installation and user guides for printed material and online access. I worked in an XML/DITA environment (Epic/Arbortext) and a task-based content management system and single source writing environment (Vassont).

I am currently converting real property to rental units. However, I will continue to use my technical writing skills to produce 100% accurate and timely documentation which will help to improve brand identity and increase customer loyalty and trust.

Experience

Mark Smith Landscaping - Hudson, MA

Landscaper, Mass Pesticide Applicator (License #43402) Apr 2014 - Present

Applied pesticides and herbicides to treat lawn surfaces, shrubs, mulch beds, ornamentals, etc

Maintained all equipment including pickup trucks, spreaders, pumps, spray guns, 200 gallon tanks, etc.

Operated all equipment including Ford F350 pickup trucks, spreaders, aerators, etc.

Attended MALCP (Massachusetts Lawn Care Professionals) training for license credit

Hewlett Packard Development Company - Marlborough, MA

Technical Writer – High-Performance Computing and Smart Array Controllers Dec 2005 - Jun 2012

Developed and maintained professional and trustworthy relationships with program teams and colleagues

Interpreted engineering and marketing plans and applied appropriate document strategy for new product introduction

Produced documentation plans and coordinated review and approval with multiple program teams

Entered bid assessments and project timelines into the budget tracking tool and maintained all schedules

Interpreted impact to the budget process and provided direction to management and subcontracted resources

Used XML/DITA based tools (Epic/Arbor Text) to generate hard-copy and online documentation (PDF and HTML)

Solicited user feedback and reacted to concerns quickly to continuously improve the overall customer experience

Achieved, with measurable results, that the highest quality documentation was produced at the lowest possible cost

Project managed documentation deliverables for the high-performance computing and smart array controller businesses (estimated at $500M in annual revenue) and instructed resources on content, style, delivery and print production while adhering to accepted business practices and corporate standards.

Proposal Writer & Pricing Specialist – Global Customer Services Apr 1997 - Dec 2005

Responded to RFP, RFI, and customer services pricing requests for global business sales opportunities

Produced accurate spreadsheet quotes, detailed assumptions and totals by applying the appropriate services pricing

Provided documentation plans and project schedules to sales representatives and project managers

Increased customer loyalty and trust 10% by providing 100% accurate and timely proposal responses

Instructed colleagues, sales representatives and project planning teams on various pricing tools, production methods, discount strategies, business processes and P&L approval request presentation

Tracked awards and conditioned bid responses to continuously improve and ultimately increase the award rate by 20% in less than two years

Digital Equipment Corporation & Compaq Computer Corporation

Technical Writer – Multivendor Customer Services Jun 1992 - Apr 1997

Produced field service implementation plans (FIPS) for multivendor HW/SW products

Engaged various field service engineering and supply chain professionals for spare parts lists and pricing

Reached out to equipment vendors and HW/SW services companies for information to generate FIPS

Generated and published FIPS for internal use by field service engineers to service multivendor equipment

Produced accurate service plans by applying the appropriate spare parts and service pricing

Technical Writer – Component Engineering Jul 1986 - Jun 1992

Produced purchase specifications for components (fasteners, hardware, connectors, cables, etc.)

Worked with design and component engineers to document features and drawings of each component

Secured design and component engineering approvals for documentation releases

Released documentation to print, online, film and instructed new technical writers on the latest documentation processes

Engineering Change Order (ECO) Coordinator – Purchase Specifications Jun 1983 - Jul 1986

Coordinated change orders to purchase specifications

Verified changes to drawings and specifications were accurate and complete

Scheduled engineering sigh-off and releases

Document Coordinator – Purchase Specifications Apr 1981 - Jun 1983

Maintained documentation control room

Retrieved purchase specifications for design and component engineers and made copies, if necessary

Tracked all documentation from part number inception to final release of purchase specification

Verified changes to drawings and specifications were completed

Scheduled engineering sigh-off and releases

Filed purchase specifications and maintained preliminary and ECO activity until released and filed

Education

Business Management Degree: Northeastern University - Boston, MA Jun 1997

DITA/XML (Epic/Arbortext/AuthorIT): Hewlett Packard - Nashua, NH Jan 2012

MS Windows-based applications: New Horizons - Nashua, NH Jun 2013

Microsoft Office (Word, Excel, PowerPoint, Visio, Outlook, etc)

Adobe CS (Illustrator, Photoshop, InDesign, Captivate, Acrobat, Dreamweaver, etc)

HTML/CSS/JavaScript

SnagIT

References

Provided on request

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