Jerry Harraman, PMP, MBA

**** **** **, #**** **********, TX 75082 972-***-**** aczibl@r.postjobfree.com www.linkedin.com/in/jharraman

Information Technology Manager / Project Manager / Benefits Advisor

Enterprise IT/IT Applications Manager Senior Project Manager

Most recently obtained Texas Life and accident license and served as a benefit advisor to retirees to select Medicare health and prescription drug plans. Activities included sales of medical and prescription drug plans, analysis of needs and affordability matched to a variety of alternatives as well as customer service skills responding to clients calls and requests.

IT Project and Department Executive with an MBA, PMP and ITIL Foundation certification. Leader in application and infrastructure architecture, business reengineering, forecasting and planning. An IT executive with solid business understanding and knowledge of using IT/Technology to create and achieve business excellence. A PMP with extensive experience and skill in deploying key initiatives, managing global information technology programs and projects, managing multiple global facilities projects, establishing global ITSM process standards and a global support team, deployed ITIL based ITSM standards to 26 global datacenters and achieved ITIL audit certification in three datacenter/call center organizations, deployed global Software Maturity Model, introduced and implemented technologies, streamlined operational efficiencies, engineered international outsourcing efforts, and devised critical global corporate IT strategies to standardize and automate service delivery [SAP based] across large complex global businesses and manufacturing operations. Logistics and Freight Forwarding operating process.

Program Governance and project management for:

Project manager for distributed infrastructure projects migrating to new data center

Program administration for 40+ 2016 projects.

Logistics and Freight Forwarding operating process re-engineering project. CargoWise based ERP.

IT PMO for IT Security/Infrastructure for Global energy company

Strong communication and customer service skills, skilled with Microsoft Office, Project and Visio; Clarity; SharePoint;

Lotus NOTES; Skype: Traditional waterfall and SDLC approaches.

Experienced with all phases of product life cycle, systems and services integration; project management scope includes full ERP [SAP] and supply chain

Significant Legacy application and infrastructure transition to mid-range platforms and OTC applications [SAP, i2 Global Planner]. Single image global footprint.

Experienced and skilled developing key initiatives, managing global information technology programs supporting manufacturing operations.

Delivered closed loop inventory ERP and supply chain systems integrated across multiple platforms and facilities. Shop floor control, global planning, finished goods inventory, sales, billing, backlog and financial systems.

Successfully deployed global software streamlined operational efficiencies and engineering international outsourcing efforts.

Devised critical global corporate IT strategies [buy before build, COTS] in order to standardize and automate service delivery across large complex global businesses and manufacturing operations. COTS and internal application integration.

Experienced and skilled developing key initiatives, managing global information technology programs supporting manufacturing operations and global consulting and outsourcing operations

Core competencies include: Strategic & Technical IT Planning, ITIL Development, Global Program Management, Business Process Re-Engineering, Budget Preparations, Enterprise Architecture, Offshore Operations Development, Application Delivery, Staff Development & Leadership, Forecasting & Planning, Project scope and budget management scope includes, as examples ;Mainframe migration from legacy data center to new datacentre: $950,000, 13,000 hrs. [labor only], Multiple Individual distributed applications; $700,000, 1,000 hrs ea. [labor only], Offshore, remote datacentre engineering centers; $10,000,000 [labor, expense, capital], 30,000 hours, IT operations; $50,000,000, 300 people, 600,000 hours

Professional Experience

WillisTowersWatson OneExchange, Richardson, TX 6/2016-12/2016

Licensed Benefits advisor for Medicare beneficiaries. Licensed by the Department of Insurance, State of Texas. Reciprocal licenses in Tennessee, Wisconsin, Connecticut, New Hampshire, Main and Massachusetts; NPN: 7491338

Analysis of client needs, research on company platform, Medicare.gov and other databases; selection and sale of plans; and providing customer service by responding to calls and questions from new clients.

Genesis10 Consulting Services, Dallas, TX 3/2015-5/2016

IT Consultant and Project Manager

Program governance and project management in IT Infrastructure for Large East Coast bank.

Disaster Recovery Mainframe installation project in new start up hot backup data center; distributed application transitions to new data center.

Infrastructure Project manager and program administration for infrastructure technical distributed applications migrating to new dual data centers, 50+ projects, 20+ project managers,

TATA Consulting Services, Houston, TX 5/2014-9/2014

IT Project Manager

Program governance and project management in IT Infrastructure for BakerHughes, a global energy company using Microsoft Project integrated with Clarity. Acquisition, LYNC, Office 365 tenant, circuit upgrade, server capacity upgrade, CISCO ISE infrastructure in global facilities.

KEDARit, Lewisville, TX 3/2013- 5/2014

Senior Consultant and Senior Project Manager

Consulting, Critical Project Documentation and Project Management and Governance in the BPM Practice area.

Key Accomplishments:

Program Governance and project management for Logistics and Freight Forwarding operating process re-engineering project.

Freight Forwarding operational desk top and senior management operations documentation

Implementation and consulting with COTS tool COPstm.

Aidmatrix Foundation, Irving, TX 6/2010 – 4/2012

International Operations Advisor and Senior Project Manager

Created and implemented key operating templates and refined globalization plans including the funding and execution. Managed and developed financial plans. Provided regular internal and client management project reporting.

Key Accomplishments:

Project Manager for global supply chain implementation for international non-profit using AGILE technologies and techniques

Provided disaster management project plans for Department of Homeland Security for their Washington DC, Maryland, Virginia, Pennsylvania, West Virginia and Delaware regions. The plans included housing, food, utilities, telecom and data management in the event of a nuclear disaster

Project manager for program development to provide technology training in 3rd world countries

Developed a multi-year financial plan for expanding operations internationally.

Streamlined the processing of monthly financial reporting, operational reporting and HR database by creating and implementing an international business plan that merged the United States, Europe and India organizations.

Executives in Action, Dallas, TX 1/2009 – 5/2010

Executive in Transition Volunteer Service – Business and IT Consulting

Associated with Executive in Action, a Dallas-based foundation that matches executive in transition with non-profit organizations needing assistance.

Project manager for a globalization business plan for Aidmatrix

Developed an E.I.A. Communications Plan

Disaster Volunteer Relief for the American Red Cross

Volunteered with CareerConnection networking group

Career Connection Career management Group Leader

Unisys Corporation, Blue Bell, PA 9/2006 – 10/2008

Vice President [acted as a Senior Project Manager], Global Service Delivery Processes

Standardized data center and call center operational processes supporting 3,800 clients in 31 facilities. Recruited ITIL staff and developed ITIL based services operation plan for all 30 global data-centers and call-centers.

Key Accomplishments:

Project manager Implementing critical corporate strategy to standardize and automate service delivery operating processes based on ITIL v 2.0.

Project manager for reducing annual costs by $8 million upon completion of a program that established a single set of global standards and supported by a remote team in India.

Project manager to established team in Bangalore team/organization as global focal point team for all service operations management applications. Resulted in an estimated $10 million cost reduction after decreasing the global staff by 100 people.

Project manager for program that developed a consolidated, integrated data center/call center facility audit and upgrade to all global operations comprising the ITIL service operations, data-center and call-center management and the service operation tool/application sourcing team.

Affiliated Computer Services, Dallas, TX 6/2003 – 9/2006

Vice President [acted as a Program Manager and Senior Project Manager], Global IT Outsourcing Operations

Located, selected and established low-cost, off-shore Remote Infrastructure Management [RIM] service delivery facilities.

Program manager to established, train and bring to production Remote Infrastructure Management facilities

Project manager for Bangalore, India Facility [50,000 sq. ft., 500 people]

Project manager for Kuala Lumpur, Malaysia facility [16,000 sq. ft., 170 employees]

Project manager for Cork, Ireland facility [10,000 sq. ft., 80 employees]

Project manager for Monterrey and Mexico City facilities [3 buildings, 400 employees]

Project manager for all recruiting, staffing and training at all the new facilities.

Project manager for the development of innovative HR and recruiting application systems for international staff and facilities

Project manager for the developed a standard operating procedure for international HR, accounting, facilities, and capital processes

Key Accomplishments:

Reduced annual company expenses by $25 million per year upon establishing the delivery facilities program.

Cornerstone Baptist Church, Dallas, TX 1/2001 – 12/2002

Community Volunteer

Project manager for a volunteer project team. Remodelled an 11 unit two story apartment facilities in order to house community support services, provide half-way housing, volunteer housing, computer labs, food and clothing inventory and volunteer medical space.

Accenture, Dallas, TX 1/1997 – 4/2000

Associate Partner/Member, Executive Leadership Team, Senior Project Manager

Managed team and implemented new strategies and programs to streamline delivery process and increase productivity and transition from Legacy mainframe to off-the-shelf mid-range apps and infrastructure.

Key Accomplishments:

Serve on Program management team to deliver $250 million multiple integrated reengineered business processes and systems on time and within budget in global semiconductor manufacturing operation.

Project manager for COTS: SAP-i2/server based systems – Mainframe manufacturing interface efficiency upgrade

Project manager for QC/Test laboratory system – archiving and storing SEM results.

Project manager for implementing data warehouse capability [COTS]

Reduced IT application maintenance support from 240 to 70 people which resulted in a savings of $17 million.

Improved initial annualized return-on-assets for Texas Instruments account by $24 million.

Texas Instruments, Dallas, TX 1/1984 – 12/1996

Senior IT Manager/Business CIO [Acted as IT Program Manager and Senior Project Manager], Semiconductor Group

Headed the Global IT operations department. Managed IT staff in 12 countries. Responsible for managing all relevant global projects, as well as evaluating and installing distributed enterprise infrastructure.

Key Accomplishments:

Project manager for a $25 million global program to re-wire all facilities and desktops in 25 facilities.

Project manager to evaluate, select and define integrated SAP and i2 [COTS] enterprise business architecture plus multiple international ORACLE installations.

Managed IT support for ERP and Supply chain IT supporting global integrated manufacturing. Closed loop inventory. Single consolidated close.

Project Manager for order fulfilment business process re-engineering project and project manager for Information Technology internal business and solution delivery process re-engineering project.

Project Manager, architect, designer and lead developer for 1) online, integrated, global sales, billings and backlog application for semiconductor manufacturing, 2) online product database, 3) global manufacturing process specifications application, 4) Global accounts receivable application, 5) key employee recognition and incentive payment system, 6) European data center consolidation program – 5 data centers into 1 center

Education & Affiliations

Master of Business Administration–Southern Methodist University, Dallas, TX

Bachelor of Arts– University of Oklahoma, Norman, OK

Project Management Professional (2009-2018)

Member, Project Management Institute (Since 2008)

Foundation Certification, ITIL: Information Technology Infrastructure Library (2007)

General Lines Agent: Life, Accident, Health and HMO; Department of Insurance, State of Texas, License#: 1202759

Reciprocal licenses in Wisconsin, Tennessee, New Hampshire, Maine Massachusetts and Connecticut, NPN: 7491338

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