Holly J. Steele

**** ***** ***

Smyrna, GA *****

404-***-****

acziad@r.postjobfree.com

Objective:

Challenging position in a professional environment that would best utilize my training, travel, writing, and public speaking background. This position should have opportunities for a creative, dedicated, individual with leadership abilities and strong communication skills.

Employment History:

US Census Bureau Assistant Manager of Quality Assurance

Dearborn, MI Works closely with the Assistant Manager of Field Operations

10/2009 – 2011 (AMFO) and the Local Census Manager (LCOM) on compliance

for pre-established Quality Assurance goals and procedures.

Establishes contacts with politicians and community leaders

to foster relationships that ensure an accurate Census count

for the state of Michigan. Acts as project lead on numerous

operations that run simultaneously. Assists other managers

and Census partners with assignments and special projects.

Developed training tools, and trained management staff under

Quality Assurance umbrella. Managed a team of 200+ people

and three levels of management, that included Field Operations

Supervisors, Office Operations Supervisors, Crew Leaders

and field enumerators, as well as, office staff and clerical

workers. Compile data to complete hourly, daily, weekly, and

monthly reports. Recruited, hired, trained, and managed

Census staff. Managed Quality Assurance payroll, budget,

staffing hours and needs in a 24 hour a day, 7 day a week,

fast paced, ever changing environment. Creates databases,

spreadsheets, and various documents. Works on multiple

operations and overlapping projects simultaneously under

strict budget constraints in an ever changing very fast

paced environment. Sourced out applicants and testing

sites for potential new hires, as well as training facilities.

Attends business, political, city, county, and diversity community

events, such as, “ALPACT” Advocates and Leaders for

Community and Trust, “NCCJ” The National Committee for

Community Justice, The NAACP, township hall meetings

Arabic American Women’s Business Council Breakfast, Census

Awareness Workshops, and the Census road tour, to name

a few. Fosters trust amongst the community, troubleshoots,

and builds relationships with civic and faith based organizations

Meets daily with the Local Census office manager and other

department managers, as well as, regional managers, to

communicate accomplishments, and set plans of actions.

Meets goals and budgets, and reports on the progress of QA

Operations. Suggest remedial action or alternatives to solve

Problems.

Mosaic

Saint Louis, MO

05/2009 - 09/2009

Reset Specialist-Temporary

Completely reset, stocked, and merchandised a major drug store chain, according to planogram. Duties included, entirely resetting 120 foot cosmetic display in two different cities, in a two week period. Replacing sku's for the entire department, resetting light displays, inputting sku's into drugstore system, printing out new price tags, and placing them on the shelves. Worked with store management and team leaders to insure successful program. Trained in store cosmetic personnel on the new reset and schematics. Traveled for a two week period to complete the assignment.

Trainer-Temporary

Experienced in Windows 7 (new Microsoft program that is set to launch October 22, 2009). Designed training materials for retail sales groups and consumers. Excelled at collaborating with Microsoft instructors, technical support, sales managers of major electronics and office products chains, and client companies to find out training needs and successfully boosted pre-sales, while staying within strict budget and work timelines. Proficient at creating power point based training aids and instructional materials, devices, teaching aids, user guidelines, and excellent troubleshooter. Demonstrated superior diagnostic, communication, presentation, and technical skills. Holds Microsoft certification on Windows 7 software and Windows Office Programs.

Holy Sacraments Lutheran Church

Saint Louis, MO

10/2007 - Present

Events Coordinator

Created church logo and mission statement. Designed, created, and maintain church website. Developed, planned, and coordinated annual "Silent Auction" and "Christmas Toy Giveaway". Sourced and maintain corporate and private sponsors. Designed, created, and distributes church newsletter. Created and responsible for church event documents and legal contracts. Developed training manuals and historical documentation. Responsible for grant writing and fundraising. Provides training and training materials where necessary. Responsible for press releases, media contact, and communications with community leaders. Generates non-domination literature used to assist low income families in the church's social and hardship programs.

Self Employed

Saint Louis, MO

07/2003 - Present

Fine Jewelry Designer/Maker

Maintained relationships with jewelry brokers in New York, Chicago, Los Angeles, India, and Antwerp. Designed fine jewelry line that I sold via my own party plan and online. Sourced out wedding planners, attended jewelry shows, worked with artist and jewelers to design original jewelry lines. Made cold calls to boutiques. Merchandised my line. Kept inventories, sales records, and promoted my product line.

Eastman Kodak Company

Rochester, NY

05/1998 - 10/2007

Regional Field Trainer

Traveled throughout the United States on a weekly basis. Successfully educated and trained customers on the use and operation of cutting-edge photographic and digital products. Trained internal personnel on any and all corporate training offerings. Demonstrated drive and passion for excellence in the delivery of training and customer support. Handled all logistic activities within the training department. Wrote and updated training materials, supported group facilitators by ensuring that all training resources (people, materials, and arrangements) were properly scheduled and organized. Excellent researcher, troubleshooter, and presenter. Learned POS systems and trained store personnel on self-checkout kiosks and photo checkout terminals. Excellent researcher, troubleshooter, and presenter. Clients included Meijer, Target, CVS, Rite Aid, Costco, HEB, Cub Supermarkets, Shop-N-Save, Albertsons, Kroger, Schnucks, Kmart, Michaels Hobby Stores, Hy-vee, Walgreens and Kinkos, just to name a few. Participated in special projects, initial roll outs, and marketing campaigns. Traveled throughout the United States 85%-90% of the time.

Cliffs Notes, Incorporated

Ann Arbor, MI

07/1996 - 03/1998

Territory Manager

Maintained a territory of four states and a staff of 100+ merchandisers and sales reps. Called on college professors and Bookstore managers. Grew the Test Prep and Cliff Product line. Developed marketing materials and a territory newsletter to keep clients informed and improved sales. Traveled 80%-90% of the time.

American Greetings, Incorporated

Ann Arbor, MI

05/1993 - 07/1996

Territory Manager/Area Sales Supervisor

Maintained a territory of 120 accounts with a half-million dollar sales budget. Met and exceeded all sales goals every quarter and every year with the company. Managed and grew existing accounts. Involved in high volume prospecting to build new client base. Established and developed relationships with various agencies to recruit, hire, and train part-time merchandisers. Managed a staff of approximately 6 full time and 64 part-time merchandisers. Communicated monthly with all clients in the territory and serviced client base to ensure seasonal campaign success and repeat business. Created client proposals to achieve marketing needs and close new business. Grew sales through the introduction of new products into the accounts. Interfaced with all district managers in order to grow the company as a whole.

Education:

Bachelor of Arts

Major: Communications

B.A. Radio-TV-Film,

Black and White Photography

B.S. Psychology

University of Missouri

MO - Columbia

High School

Major: College Prep

Lutheran High School North

MO

Certificates and Licenses:

Travel Agents, TWA, MO

Technical Training Certificate, Microsoft, Seattle. WA

Grant Writing

5013C Certified

Skills and Abilities:

Travel agents license from TWA in 1990. Designed and created my own jewelry line 2003. Freelance Grant writer and event coordinator. Designed and maintain several nonprofit websites. Additionally I have written grants for these nonprofit organizations and planned fundraising events (2006-Present). Grocery Store and retail merchandising experience. I have experience doing store resets, making skus, and reading and implementing plan-o-grams. Public speaker on ALS (Lou Gehrig’s) and Mentor and Speaker for parents of children with ADD.

Honors and Activities:

Active volunteer- Designed web site and created the news letter for Holy Sacraments Lutheran Church (www.holysacramentslutheranchurch.com). Planned, organized, and coordinated major fundraising event for the church (Raffle and Silent Auction). Developed a self-sustaining scholarship program for inner city youth in Missouri. Designed the website for Chi Eta Phi (Alpha Chi Chi chapter) Professional Nurses Sorority. Assists in the implementation of Alpha Chi Chi fundraising events. Former Board member of Thrivent For Lutherans. NAACP Member. Member of Alpha Kappa Alpha Sorority, Incorporated. Habitat for Humanity- Thrivent Builds.

Notes and Other Information:

Available to travel 100% of the time.

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