Felicia M. Watson

Richmond, VA ***** 804-***-****

**** ***** ****** aczi9q@r.postjobfree.com

Qualification Summary

Skilled and dedicated Administrator with more than 10 years' experience coordinating, planning, and supporting daily operational and administrative function.

Highly motivated and focused

Able to identify goals and resolve issues that arise during initial stages

Proficient in Microsoft Office Suite (Word and Excel) Quality Assurance, Bankruptcy experience. Reconciliation, Accounts Receivable,Accounts Payable, Invoicing, Switchboard,Schedule appointments also Make Flight reservations and Hotel reservations, Order office supplies, Assist the Unit manager with special projects.

Fidelity, MSP, Clarifire, DRI, File net, Axis, General Ledger, Fidelity Portal

SharePoint, Home saver, CRM Tool, AS400, Case load snap shot, DLG,

Land safe, LMP,LMF, LMA, FHA Connection, Iportal, Urban, Lamp, Retention,

CRE-CPG Lockout codes, Case Management Central Home, ALS, CMC

Sept 2016 -Present Coke Cola Consolidated Harris Cleaning Production Department, Sales Department

Depal Conveyor Drives Ensure that the air conveyor up to the Depal sweep discharge is full of bottles. Ensure that the bottles are not stopped or damage while on conveyor. Also keep accurate account of bottle code and the time that they arrive on the conveyor.Also ensure of change over process and any change over package change over. Also ensure that the bottle coder has been changed before sending bottles to the filler. Also ensure the line clears of all previous production run.

Feb 2012 - June2016 Bank of America Case Management Governmental Process Support

Process government loans through caseload snap shot

Request foreclosure postponement for customer seeking assistance

Review all documents to insure all information is accurate and correct

Assist team mates on loans that are complex

Gather all correct documents to send to Underwriters for decision

Provide special forbearance options on mortgages for qualified borrowers

Assist with qualified assurance checks on loan documents

Work special projects for various supervisor and Unit managers

Update all customers' files for accurate payments and payment schedules

Provide assistance to Underwrites and Customer Service Reps

Assist with Customer Relations Management Teams

Retrieve notice of signed modification documents and submit modification update requests

Order title and Escrow on accounts,Process payments from trustees,Notified clients of new bankruptcy laws, File legal documents and handle bankruptcy correspondence, Prepare and file legal documents handle paperwork and accounting procedures as well as producing business repost.

May 2010 - Dec 2011 Sun Trust Mortgage Loss Mitigation / Collections

Answer in and out bound calls for loan modification

Assist customer in retaining the property

Assist customer with postponements of foreclosure

Trouble shoots customer inquiry for loss mitigation services

Assist the negotiators with customer files and assist them with the mortgage loan,Assist customers with foreclosure options

Ensure that quota was met each month

Assist customer with land lot modification

Payment processing over the phone. Updated and notating customers files using MSP software and making corrections on the loan

March 2009 - April 2010 Mortgage Outreach Services Loss Mitigation

Answer inbound calls and answer questions for loan modification

Assist customer in gathering to correct documents needed for loan modification

Maintain customer files to assure to correct documents was receive

Assure that quota met everyday

Assist customer and explain to customer the modification process

Assist with the daily functions on foreclosure

Dec 2005 - Jan 2009 United Health Keepers Credentialing Coordinator

Process applications for appointments and/or clinical privileges in accordance with medical staff Bylaws and other applicable policies

Maintain medical and allied health professional credentials files

Maintain accurate and current information in the credentialing information system database

Answering phones customer question, filing, copying

Maintain client medical records

Sept 2000 - Oct 2005 Fidelity Trust Mortgage Specialist

Assisted with maintaining required and appropriate documentation for mortgage loans

Assist in pulling credit reports, ledgers, balances for transactions

Answer inbound calls from customer with questions on mortgage loan

Assist with loan processing trouble shooting customer complaints

Education:

J. Sargeant Reynolds Community College Richmond, VA

Business Administration 2014-2017

References Available Upon Request

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