Customer Service Information

AMANDA L. GELINAS

** ********* **, *******, ** **055 (H) 603-***-**** *.**********@*****.***

Summary

Dedicated and focused, able to prioritize and complete multiple tasks and follow through to

achieve project goals. Superior telephone, customer service, and computer skills with

proficiency in Microsoft Word, Excel, Outlook, and the internet. Seeking a position in the

capacity of Administration within a general business environment,

Skills

Clerical Time Management

Judgment and Decision Making Reading Comprehension

Writing Customer and Personal Service

Negotiation Coordination

Active Learning Learning Strategies

Troubleshooting

Experience

Receptionist/ Customer Service 10/2009 to 05/2011

M.L. Halle Oil

Answer telephones and give information to callers, take messages, or transfer calls to

appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay

bills or invoices, keep records of collections and disbursements, and ensure accounts

are balanced.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating

paperwork, or maintaining documents, such as attendance records, correspondence, or

other material.

Operate office equipment, such as fax machines, copiers, or phone systems and

arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate

persons according to their needs.

Complete forms in accordance with company procedures.

Schedule and confirm appointments for clients, customers, or supervisors.

Make copies of correspondence or other printed material.

Assistant/Scale Operator 12/2006 to 10/2008

Advanced Recycling/Schnitzer Northeast – Concord, NH

Use computers for various applications, such as database management or word

processing.

Answer telephones and give information to callers, take messages, or transfer calls to

appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay

bills or invoices, keep records of collections and disbursements, and ensure accounts

are balanced.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and

arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate

persons according to their needs.

Make copies of correspondence or other printed material.

Provide services to customers, such as order placement or account information.

.

Guest Service Agent/Receptionist 01/2006 to 09/2006

The Wayfarer Inn and Convention Center – Bedford, NH

Use computers for various applications, such as database management or word

processing.

Answer telephones and give information to callers, take messages, or transfer calls to

appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay

bills or invoices, keep records of collections and disbursements, and ensure accounts

are balanced.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating

paperwork, or maintaining documents, such as attendance records, correspondence, or

other material.

Operate office equipment, such as fax machines, copiers, or phone systems and

arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate

persons according to their needs.

Education

High School Diploma: Jun 2006

Milford High School - Milford, NH

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