Customer Service Administrative Assistant

RITA-ISI ESSESON

Fredericksburg, VA *****

Mobile: 540-***-****

Email: *********@*****.***

Objective:

Seeking a challenging position in an organization where I will be able to utilize my innovative skill and team building.

.HIGHLIGHTS OF QUALIFICATIONS:

Fluent in German language, Yoruba,

Proven Customer service skills and Call Center Representative.

Over 2 finance/training and customer relations.

Excellent presentation skills

Proficient with Microsoft software Word, Excel, Access and PowerPoint and Outlook.

Strong problem solving and decision making abilities; able to think analytically.

Over 5 years’ experience in Retail and Customer service in sector of an ISP company.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.

Educational Profile:

Strayer University

Bachelor Degree in Business Administration/Health Services Administration 12/2016

Strayer University

Associate Degree in Art/Business Administration. 06/2016

Kwara State Polytechnic Ilorin Nigeria Diploma

Banking and Finance 06/2000

Certified PCA Training (Medicaid)

Professional Experience summary

Randstad USA (3rd Party State Farm) 02/2017 – Till Date

Data Entry Clerk

Completes processing of documents related to salvage disposition in accordance to authority provided by the claim handler

Facilitates all necessary paperwork to properly brand title on all salvage at direction of claim handler

Secures necessary information and documentation to process titlework to conclude salvage handling

Initiates payment at the direction of claim handler

Monitors progress of salvage process through completion of ASR reporting

customers/vendors which may require contacts by telephone, by correspondence or in person to assist in title & salvage paperwork processes

Secures necessary documentation to assist in the handling of claims title/salvage paperwork

Stafford County Public School 09/2015 – 01/2017

Nutrition Worker

Prepare and serve food, and clean kitchen equipment as directed.

Maintain proper sanitary and safety practices.

See that district policies are observed at all times.

Keep abreast of new information, innovative ideas and techniques.

Attend food safety basic classes.

Adhere to all district health and safety policies, including all precautions of the Blood borne, Pathogens Exposure Control Plan.

Other duties as assigned by the Production Manager or Director of Nutrition Services.

One on One Care, Stafford, VA 09/2015 – 01/2017

Position: Care Giver

Administer bedside or personal care, such as ambulation or personal hygiene assistance.

Prepare and maintain records of client progress and services performed, reporting changes in client condition to main office or family member.

Perform healthcare-related tasks, such as monitoring vital signs.

Help in adjusting to new lifestyles. Provided non-medical in home care and assistance for autistic child.

Engaging patient in educational activities like games, memory books.

Transfer from chair/to bed, toilet and other area of the house.

Comfort keepers, Fredericksburg, VA 09/2014 - 05/2015

Position: Care Giver

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

Turn or reposition bedridden patients.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, and dressing, using the toilet, walking, or exercising.

Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Able to use hoyer lifts to move patient from chair to bed or bath.

Minnie land Academy, Fredericksburg, VA 09/2012- 06/2014

Position: Sub Teacher/Care giver

Providing activities that support interest, examination and problem-solving that is suitable for children development.

Attending to the personal cleanliness of every child, together with changing diaper or soiled clothes, and hand washing.

Playing with kids; by getting down on the floor to relate with them

Maintaining a safe surrounding.

Washing and sanitizing every soiled toy, and straightening of the children’s room at the close of each day

Recording of every incident that occurred in communication log and accident log, and reporting to supervisor/director of the center.

Wal-Mart Store, Fredericksburg, VA 08/2011 - 12/2012

Customer Service Representative

Serviced potential customers by answering product and service questions; suggesting information about other products and services.

Maintaining a positive customer friendly attitude.

Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures.

Combination slicers/electronic portion scales; Food scales; Point of sale POS interface scales; Thermal label printing scales.

Clean food preparation areas, facilities, or equipment.

Cobagco Ltd, Lagos Nigeria 01/2004 – 03/2009

Customer Service

Opens customer accounts by recording and updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Handling company software’s like point of sales (POS), Customer Relationship Management (CRM).

Maintains financial accounts by processing customer adjustments and payments.

Vintage Blinds, Lagos Nigeria 04/2002 - 12/2003

Receptionist/Administrative Assistant

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

Retrieves messages from voice mail and forwards to appropriate personnel.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Receives, sorts, and routes mail; maintains and routes publications.

Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

Forward customer’s complains to the appropriate departments.

Performing clerical tasks, including organizing files, drafting messages, scheduling appointments, managing calendars, arranging travel, supporting other staff and other duties as assigned.

Contact this candidate