Monika

Simeonova

Sofia, Bulgaria

+359*********

aczi5q@r.postjobfree.com

/monika-simeonova

SKILLS

LANGUAGES

Bulgarian (native)

English (native)

Russian (lower intermediate)

Spanish (beginner)

TECHNOLOGY

• Salesforce, Zendesk, Slack,

Trello, Zoom, uChat, DropBox

• Google Drive, Google Calendar

• Microsoft: Word, Excel,

PowerPoint, Outlook

• Social Media Marketing:

Facebook, Instagram, Twitter

• Typing Speed: 64 wpm

• Adobe Photoshop

SUMMARY

• Well-travelled and has lived in

three different continents

• Independent & Self-Motivated

• Meticulous Organizational Skills

• Time Management

• Customer Service & Satisfaction

• Staff Supervision

• Team Work and Leadership

• Account Management

• Project Management

• Business & Brand Development

• Event & Workshop Planning

• WordPress Blogging

• Content Writing

• Research

EDUCATION

Master’s Degree Business Administration New Bulgarian University, Bulgaria 2018 Bachelor’s Degree Psychology Hunter College CUNY, New York, NY GPA: 3.5 / 4.0 2014 Study Abroad Marketing Management Deakin University, Melbourne, Australia 2013 Neuro-Linguistic Programming Practitioner Certificate The NLP Center of New York, NY PROFESSIONAL EXPERIENCE

Account Manager (Partially Remote) Jan 2017 - Current UBER EATS (Tech Delivery Platform Startup within UBER) New York, NY

• First key account manager for the launch and establishment of UBER EATS New Jersey marketplace.

• Helped increase restaurants’ ROI 30% with suggestions based on data-driven analytical decisions.

• Took ownership for the growth of the market and building the culture of a newly formed team.

• Initiated 50% growth of market by creating organizational processes, optimizing account management tools and incorporating feedback for process improvements.

• Did whatever it takes to get the job done, delight end users and restaurant partners.

• Coordinated and executed the restaurant onboarding process (e.g. setting up system profiles, training restaurants, building and curating restaurant presentation).

• Found ways to drive value to customers, ease operational stress, and keep partners happy by owning the entire customer support experience for new and existing business relationships.

• Sourced, reached out to and built influential relationships to get the city's best restaurants interested in the platform.

www.ubereats.com

Customer Success Specialist Oct 2015 – March 2017

Melrose Ballroom (Private Event and Concert Venue) New York, NY

• Coordinated event program, timeline and expectations with clients and 25 staff members.

• Monitored overall event flow, made adjustments and resolved conflicts when needed.

• Managed, trained and partnered with team on all event related arrangements. www.melroseballroomnyc.com

Account Manager (Partially Remote) March 2016 – Nov 2016 Project Group (Global Marketing Manufacturing Network) New York, NY

• Delivered exceptional account management and customer experience (US Polo, Lacoste, Puma)

• Reduced expenses by 25% through implementing proper production and shipping schedules.

• Maintained 98% on-time delivery, which satisfied customers and increased repeat business.

• Established the creation of this new role to fit the growing needs of the company.

• Improved inventory efficiency by creating system and formulas to keep track of orders.

• Swiftly moved orders into production by coordinating teams of accountants, designers and suppliers. www.projectgroupllc.com

Customer Service Manager Nov 2014 - March 2016

Trifecta Health (Private Psychiatric Practice) New York, NY

• Promoted from intern to customer service manager within six months of employment.

• Multitasked in a fast-paced environment while providing excellent service.

• Motivated team to establish a productive work environment and strong professional relationships. www.trifectahealthnyc.com

INTERESTS

Travel

Writing

Movies

Dancing

Nutrition

CrossFit

Volunteering

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