Manager Customer Service
Resume:
Monika
Simeonova
Sofia, Bulgaria
**********@*****.***
/monika-simeonova
SKILLS
LANGUAGES
Bulgarian (native)
English (native)
Russian (lower intermediate)
Spanish (beginner)
TECHNOLOGY
• Salesforce, Zendesk, Slack,
Trello, Zoom, uChat, DropBox
• Google Drive, Google Calendar
• Microsoft: Word, Excel,
PowerPoint, Outlook
• Social Media Marketing:
Facebook, Instagram, Twitter
• Typing Speed: 64 wpm
• Adobe Photoshop
SUMMARY
• Well-travelled and has lived in
three different continents
• Independent & Self-Motivated
• Meticulous Organizational Skills
• Time Management
• Customer Service & Satisfaction
• Staff Supervision
• Team Work and Leadership
• Account Management
• Project Management
• Business & Brand Development
• Event & Workshop Planning
• WordPress Blogging
• Content Writing
• Research
EDUCATION
Master’s Degree Business Administration New Bulgarian University, Bulgaria 2018 Bachelor’s Degree Psychology Hunter College CUNY, New York, NY GPA: 3.5 / 4.0 2014 Study Abroad Marketing Management Deakin University, Melbourne, Australia 2013 Neuro-Linguistic Programming Practitioner Certificate The NLP Center of New York, NY PROFESSIONAL EXPERIENCE
Account Manager (Partially Remote) Jan 2017 - Current UBER EATS (Tech Delivery Platform Startup within UBER) New York, NY
• First key account manager for the launch and establishment of UBER EATS New Jersey marketplace.
• Helped increase restaurants’ ROI 30% with suggestions based on data-driven analytical decisions.
• Took ownership for the growth of the market and building the culture of a newly formed team.
• Initiated 50% growth of market by creating organizational processes, optimizing account management tools and incorporating feedback for process improvements.
• Did whatever it takes to get the job done, delight end users and restaurant partners.
• Coordinated and executed the restaurant onboarding process (e.g. setting up system profiles, training restaurants, building and curating restaurant presentation).
• Found ways to drive value to customers, ease operational stress, and keep partners happy by owning the entire customer support experience for new and existing business relationships.
• Sourced, reached out to and built influential relationships to get the city's best restaurants interested in the platform.
www.ubereats.com
Customer Success Specialist Oct 2015 – March 2017
Melrose Ballroom (Private Event and Concert Venue) New York, NY
• Coordinated event program, timeline and expectations with clients and 25 staff members.
• Monitored overall event flow, made adjustments and resolved conflicts when needed.
• Managed, trained and partnered with team on all event related arrangements. www.melroseballroomnyc.com
Account Manager (Partially Remote) March 2016 – Nov 2016 Project Group (Global Marketing Manufacturing Network) New York, NY
• Delivered exceptional account management and customer experience (US Polo, Lacoste, Puma)
• Reduced expenses by 25% through implementing proper production and shipping schedules.
• Maintained 98% on-time delivery, which satisfied customers and increased repeat business.
• Established the creation of this new role to fit the growing needs of the company.
• Improved inventory efficiency by creating system and formulas to keep track of orders.
• Swiftly moved orders into production by coordinating teams of accountants, designers and suppliers. www.projectgroupllc.com
Customer Service Manager Nov 2014 - March 2016
Trifecta Health (Private Psychiatric Practice) New York, NY
• Promoted from intern to customer service manager within six months of employment.
• Multitasked in a fast-paced environment while providing excellent service.
• Motivated team to establish a productive work environment and strong professional relationships. www.trifectahealthnyc.com
INTERESTS
Travel
Writing
Movies
Dancing
Nutrition
CrossFit
Volunteering
Contact this candidate