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Customer Service Manager

Location:
Houston, TX
Salary:
35.000
Posted:
March 28, 2017

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Resume:

Cindi Medina

**** *********

Houston, TX *****

Cell:832-***-****

aczi5p@r.postjobfree.com

Summary of Skill:

To secure a position with a stable company allowing the utilization of my accounting skills allowing advancement of my personal goals. Driven hardworking individual that takes pride in accomplishments while striving to do more and be more.

Career History:

Excel Residential - Manager

Jan 2016 – October 2016

Managed properties from 198 Units Increased NOI revenue while decreasing operating expenses monthly Maintained 0% monthly delinquency with high level of occupancy and closing ratio of >98 % Supervised a staff of five through all phases of applicant screening, leasing make-ready's, promotion, maintenance and property oversight. Responsible in preparing all financial and accounting reports together with tenant notices, communication, and evictions. Accept rental payments and posted rents into Yardi Record money collected and prepare bank deposit into Wells Fargo on an on -going basis. Leased transactions by typing leases, gathering application's history and credit approvals. Ensure all Move-INS, unit transfers, and move-outs are done accurately. Maintain property by investigating and resolving tenant complaints; enforce rules of occupancy; inspect vacant units and completion of unit repairs.

West Plaza Management – Assistant Manager

May 2014 – Jan 2016

*Responsible in preparing all financial and accounting reports together with tenant notices, communication, and evictions *Maintained 0% delinquent every month *Manage 274 units and conducted all tenant screening, application processing, property tours, and promotion activities; planned and supervised all make-ready's and tenant moves; maintained a closing ratio>95% *Accept rental payments and posted rent into YARDI Software *Lease transactions by typing leases, gathering applicant's history and credit approvals. *Ensure all Move-INS, unit transfers, and move-outs are done accurately. *Guide maintenance staff and secretary for efficient and effective productivity of residents and management office effectiveness. *Maintain property by investigating and resolving tenant complaints; enforce rules of occupancy; inspect vacant units and completion of unit repairs. *Physicality walk and inspect community on a daily basis to address issues and verify *Market vacant space to prospective tenants through advertising.*Ensure all Move-INS, unit transfers, and move-outs are done accurately. *Guide maintenance staff and secretary for efficient and effective productivity of residents and management office effectiveness. *Maintain property by investigating and resolving tenant complaints; enforce rules of occupancy; inspect vacant units and completion of unit repairs. *Physicality walk and inspect community on a daily basis to address issues and verify *Market vacant space to prospective tenants through advertising.

First American Title – Abstractor

January 2006 – May 2014

*Effectively process all incoming calls in a professional, friend and timely manner *Provide Customer Service to all clients, create spreadsheets and documents for examiners, perform administrative duties, responsible for data entry. *Verify customer information is correct and up-to-date *Determines from county records the current ownership and legal description of land required for a project *Searches property records for coneyances liens and other instruments *Prepares final report of all records compiled showing title to property and effects of liens and encumbrances on titles *Obtains and reviews title information and checks accuracy of legal descriptions against maps.

Chicago Title – Copy Operator

August 2003 – January 2005

*Detailed knowledge of researching public courthouse records *Analysis of title data and reports *Knowledge of land and right of way easement documentation *File, making copies, faxes. Perform Administrative Duties, Responsible for Data Entry

Education:

Graduated at Concorde Career Institute



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