BETH ROWLEY

** **** ***, *********, ******* *****

aczi2i@r.postjobfree.com Cell: 802-***-****

Highly accomplished Executive with diverse Health IT experience encompassing Business Development, Project and Program Development, Corporate and Client Operations Management and Oversight, Governance and Oversight, Change Management, Process Improvement, Staff Development, Strategic Planning, Profit & Loss Responsibility, Vendor and Supplier Management, & Relationship Development

SUMMARY OF QUALIFICATIONS

Over 20 years in Health and Human Services IT as both a Contractor and Government buyer.

Proven success at creating and accelerating revenue growth, cultivating and developing new business, and obtaining optimal efficiency and productivity in competitive market segments.

Ability to communication with all levels of an organization, including CIO, IT and CMIO.

Relationship builder and able negotiator, successfully presenting and selling programs and strategic plans to Executive-level decision makers and clients.

Successful track record bridging the gap between sales, functional and technical teams.

Successful working relationships with Federal and State Health and Human Services (HHS) partners.

Persuasive communicator and skilled motivator, with a tenacious focus on objectives and the ability to act on multiple priorities within fast-paced environments.

Proven success planning and operationalizing multiple projects.

Proven success managing multiple operational functions.

Consistently exceed goals.

PROFESSIONAL EXPERIENCE

Vice President, Conduent (formally Xerox) May 2015 – Present

Member of the core leadership team responsible for the transformation and separation of Xerox into two companies.

Core team member creating business cases for migrations and transformation of 300 data centers.

Leading Teams for Process Improvement, vendor ITIL compliance, and vendor oversight.

Leading application teams for large scale data center migrations and transformation, including discovery and data mapping.

Leading teams to solution Xerox global deals within Public Sector, Transportation, and Government Health Services. Deals range from small to $450 million dollars. Collaborating with the Data Analytics Division, Sales Teams, and Business Group Leaders.

Vendor and supplier relationship development, identifying partnering opportunities.

Strategy and market plan, and competitor analysis development.

Led the development of a global service catalog and service level agreements (SLA).

Process development and improvement for all areas of procurement and Xerox Service Design organization as the company reorganizes.

Board of Directors and Treasurer, VT Association for the Education of Young Children (VAEYC) Volunteer August 2015 – Present

Develop growth strategies.

Develop and manage the budget.

Payroll.

Program Director, VT State, Agency of Human Services December 2012 – May 2015

Program Director for the Agency of Human Services - State of Vermont, leading multi-year projects to implement new systems for Integrated Eligibility and Case Management systems that will ultimately replace the 30-year-old legacy system. Responsibilities include:

ACCESS Integration Project Oversight to ensure that the VT ACCESS system (legacy system) provides the functionality required by the Vermont Health Connect project to securely send applicant or participant data from the AHS Solution to the Vermont Medicaid Management Information System (MMIS) through ACCESS. This phase of the ACCESS Integration Project was successfully completed and delivered on-time and within budget.

Procurement management to include development of Requests for Proposal (RFPs), vendor evaluation and selection, contract writing and contract negotiations.

ICD-10 Implementation Project.

Business process re-engineering, business case development and cost-benefit analyses.

Project staffing, team building, QA and oversight.

Contract development and vendor management.

Strategic planning, and Organizational Change Management / Stakeholder management.

Budget development.

Director, Project Management Office, VT Agency of Human Services (AHS) September 2012 – December 2012

Designed the AHS Project Management Office. Appointed by the DCF Commissioner to be the Program Director and lead the Integrated Eligibility efforts.

IT Manager, VT State, Agency of Human Services, Department of Children and Families (DCF) January 2012 – September 2012

Strategic Planning.

IT Liaison for the Department for Children and Families (DCF).

Project Management.

Vendor negotiations and management.

Procurement management to include Requests for Proposals (RFPs) development, Advance Planning Documents and Updates (APDUs) and contract writing.

Business process re-engineering.

Staff Development and Succession Planning.

Selected Achievements:

Cleaned up 12 month backlog of contracts, projects, and advanced planning documents.

Process development and improvement for project prioritization and portfolio management at DCF.

Promoted for the position of Agency IT Director to design and implement the Agency PMO.

Independent Consultant June 2011 – December 2011

Business Development, Marketing, Small business start-ups.

Develop marketing strategies and marketing plans.

Develop and track business development plans.

Proposal writing and win strategy consulting.

Director, Client Relations March 2009 – March 2010 King George School Therapeutic boarding school

Leadership team member.

Directed the staff and activities of the Admissions Office.

Assessed and improved business processes.

Led the initiative to re-brand the school.

Developed and implemented marketing strategies.

Developed and distributed marketing materials.

Worked with families and referral sources to increase admissions.

Developed relationships with students, families, and referral sources.

Selected Achievements:

Increased admissions by more than 50%.

Developed policy and standard operating procedures.

Developed marketing CD, Website content and other collaterals.

Developed and managed the first annual student art auction at a national conference in San Francisco CA.

Policy Studies, Inc. acquired by MAXIMUS in 2010 June 1997 –February 2009

A provider of outsourcing and consulting services for health and human service organizations.

Client Relationship Executive, Service Delivery Organization

Managed a portfolio of 21 operational contracts for Northeast States with a combined annual revenue of over 40 million dollars. With contract values in the 100’s of millions of dollars.

Established operational and financial policies, procedures, controls and reporting systems. Ensured all Standard Operating Procedures (SOP) were completed and maintained for each site.

Ensured deliverables were met in accordance with contracts and State and Federal regulations.

Ensure programs and project are staffed and remained staffed in accordance with best practices and contract requirements.

Developed State and Federal relationships.

Worked with Sales on a collaborative marketing approach for growth. Created and maintained pipeline for projecting growth.

Established and implemented pre-marketing strategies.

Developed marketing plans for new market areas.

Identified new opportunities, performing competitive analysis, bid or no bid decisions, selecting key business partners/vendors, establishing the proposal team members for all proposal phases, determined win strategies and created operational staffing and budgets.

Member of the Senior Leadership Team responsible for strategic planning and corporate growth, Leadership Development, Diversity Recruitment and Sensitivity Training, Succession Planning, HR Representative for Vermont Office.

Selected Achievements:

Realized project gross margins between 35 - 50%.

Passed all State and Federal audits.

Significantly reduced unbilled and outstanding account receivable balances.

Attained over $36 million in additional contract revenue in 2008.

Retained all existing contracts.

Selected as a member of the Change Management Committee during reorganization.

Created and implemented strategy for diversity recruitment.

Contributor to building the staff assessment process.

Developed a 5 million dollar Rough Order of Magnitude (ROM) proposal to assist State client in securing government funds for a future Government Health Project with a customer service call center component.

Planned/developed sessions and spoke at national conferences.

Senior Project Manager, Technical Consulting Division

Oversaw activities of project managers throughout East Coast region, with full lifecycle responsibility. Managed P&L, budgets, scheduling, staffing and attainment of project deliverables.

Established and managed the States New Hire Program.

Handled all aspects of business development, pre-marketing, solutions development, proposals, staffing, estimates, contract negotiations, client relationship development, and formulation/implementation of strategic marketing plans.

Consistently delivered projects on time and on budget, with highest degrees of client satisfaction.

Increased company revenue through development of multiple successful project proposals.

Directed a quality assurance contract to oversee a large $200+ million dollar system development project.

Conducted feasibility studies, cost benefit analysis and created budgets for a multi-million dollar system development project.

Consistently developed and managed successful virtual and onsite project teams.

Develop and organize national training conferences.

Managed all aspects of the local PSI office to include: Human Resources, facilities, operating budgets, policy, procedure.

Moderator and speaker at national conferences.

Selected Achievements:

Realized project gross margins between 40 - 60%.

Attained more than $37 million in new business.

Passed all federal independent verification and validation (IV&V) for a large $200 million dollar computer systems project.

All projects completed on time and within budget.

Developed employer outreach program for multiple States.

Developed and organize national training conferences.

Moderator and speaker at national conferences.

Training Director October 1994 – June 1997

Vermont Office of Child Support

A state agency with 120 employees, tasked with establishing and enforcing child support orders.

Fulfilled multiple roles, including Training Director, Employer Assistance Division Supervisor, Management Team Member, and Project Manager.

Conducted staff needs assessments, coordinated and implemented training programs, organized annual statewide training conferences and developed computer-based training courses.

Coordinated with American Bar Association certification of legal training, and organized training and outreach with courts, advocacy groups, Department of Education, and vendors.

Oversaw operations of Employer Assistance Division.

Directed Computer-Based Training Demonstration Grant Project.

Directed an In-Hospital Parentage Program.

Directed a Customer Service Project, with input throughout entire lifecycles.

Led and served on numerous committees, including National Child Support Enforcement Association Technical Committee, Governor’s Prevention Planning Committee, and Family Systems Support Committee. Chaired the Federal Office of Child Support National Training Workgroup.

Consistently received exemplary performance reviews.

Selected Achievements:

Co-Chair of the Federal Child Support Training Committee.

Chair of the Federal Child Support Technical Training Sub-committee.

Proposed legislation to enhance the child support program.

Eligibility Worker II/ Team Leader 1988 – 1994 Virginia Beach Department of Social Services

A state agency responsible for determining eligibility for human services programs.

Supervised and coordinated functions of the Eligibility Team, with responsibility for interviewing and determining eligibility for all benefit programs.

Set-up and directed the first State and Local Hospitalization Program at Virginia Beach General Hospital.

Selected Achievements:

Received the “Virginia Beach City Manager’s Creativity, Innovation, and Public Service Award” for formulating an innovative process for customers.

Established resources for the Eligibility Unit to assist clients in becoming self-sufficient.

Increased operational and program efficiency introducing computer tracking system that facilitated case management.

Career Counselor / Recruiter 1977 – 1988 United States Navy

A recruitment and career counseling assignment for the United States Navy.

Directed all facets of career counseling, retention and training for commands of 4,000 staff, including supervision of 25 counselors, training directors, recruiters and administrative employees.

Created and implemented marketing strategies and plans, and oversaw recruiting efforts.

Developed first annual retention fair.

Selected as Ombudsman for Navy families.

Received numerous awards and commendations for exemplary performance; gained top ranking in assigned region.

Selected Achievements:

Created a unique recruiting project that resulted in attainment of contract goals; achieved 165% of specified recruiting target.

Received 2 Navy Achievement Medals from the Secretary of the Navy for recruiting and retention.

Gained and retained top ranking for recruiting in assigned region.

Designed and implemented a Professional Development Board.

EDUCATION AND TRAINING

ST. LEO UNIVERSITY St. Leo, FL

TIDEWATER COMMUNITY COLLEGE Virginia Beach, VA

PROFESSIONAL DEVELOPMENT

PMI Project Manager Professional (PMP) in 2006 (certification expired)

Leadership Management Training

Miller Heiman - Strategic Selling ®

Xerox Sales Training

Total Quality Management Training

Financial Counseling School

Federal Office of Child Support Enforcement Cost Benefit Analysis Training

Website Design Course

OnBase Imaging Technical Training

ProcessModel Software Training

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