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Customer Service Manager, Automation and robotics

Location:
Monroe, NC
Posted:
March 28, 2017

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Resume:

WILLIAM V. NAWN

**** ****** ***** ****** ***** NC 28079 951-***-****) aczi2d@r.postjobfree.com

Page 1 of 2

PROFESSIONAL EXPERIENCE

Technical Operation Manager 2/15/12 – 6/7/16

ATS Workholding, Inc Rancho Santa Margarita, CA

• Responsible for improving and implementing new product development by working with our customers, engineers, sales team, and outside resources

• Launched H-Bot Robotic System 2013 Hired and assembled the engineering and technical team to support the product resulting in six sales the first year

• Supported sales team by attending meetings at customer’s location to verify equipment and discuss the H-Bot application

• Created sales quotes and budgets to support the sales team and engineering staff with robotic, steady rest, and all custom application projects

• Chaired new product development meetings to assist and drive procurement and engineering groups to maintain completion schedules

• Collaborated in planning, design, development, testing, and implementing new technology or enhancements to existing technology

• Hired and trained new Service Technicians for field service to install and troubleshoot ATS products that were based throughout the US

• Implemented best practices and proven methodologies for managing projects, including lessons learned from previous projects

• Created electrical and pneumatic schematics for all custom builds using AutoCAD

• Developed new processes and procedures to improve company performance at the operational level (Lead Kaizen events and implemented performance Matrix work sheets that tracked departments daily safety, quality, delivery, cost, and growth)

• Conducted weekly production meetings with department heads to facilitate on time deliveries along with risk management and root cause analysis when projects did not ship as scheduled.

• Maintained constant communication with the procurement group and Sales Manager to ensure appropriate inventory levels to match future orders (Goal was 2-3 turns per year)

• Created monthly Power Point presentations to inform the ATS team and our stakeholders with current updates regarding new project status and company operational performance Territory Manager 9/5/11 – 2/15/12

Adept Machine Tools Troutman North Carolina

• Responsible to develop new business in the following states. NC, SC, and VA

• Provided and assist our customers with Machine Tool and automated solutions to improve productivity. Product lines are Citizen, Miyano and Hyundai Wia. Regional Manager, Eastern States 3/1/09 – 9/4/11

ATS Workholding, Inc - Rancho Santa Margarita, CA

• Responsible to develop new business in the following states. NJ, NY, ME, MA CT, NH, VT, MD, RI, Eastern PA, DE, NC, SC, GA, and Florida.

• Assisted dealers and customers with automated solutions to improve productivity

• Utilized my technical skills, assisted customers with technical problems and troubleshooting when Service Technician was not available.

WILLIAM V. NAWN

1010 Apogee Drive Indian Trail NC 28079 951-***-****) aczi2d@r.postjobfree.com Page 2 of 2

Service Technician 12/2006 – 3/1/09

ATS Workholding, Inc. – Rancho Santa Margarita, CA

• Provided installation and service for machine tool accessories for product lines that include: bar feeds, full 4th axis, rotary tables, Gantry robots, and chucks.

• Covered the Southeast territory (Virginia to Florida including; Tennessee, Alabama, and Mississippi).

• Consulted on robotic applications regarding the Gantry system. Worked with an outside vendor to redesign the Gantry system operating software. This redesign improved the product for our customers and provided them with a more efficient and user-friendly system.

• Provided customer service phone support seven days a week, 24 hours a day to quickly assist customers in troubleshooting their equipment to minimize their downtime. Project Manager, Automation Technician, Team Leader Ellison Machinery – Santa Fe Springs, CA 2/1997 – 12/2006

• Supervised and performed robotic design for installation and integration of various types of applications such as palletizing, material handling for wheel industry, and polishing applications.

• Integrated vision systems and gauging systems with robotic applications.

• Performed robotic programming and integration of Motoman, Fanuc, ABB, Denso, and Kawasaki robots.

• Created electrical and pneumatic schematics for equipment integrations. Assembled, organized and labeled electrical control panels for the applications designed.

• Proficient in PLC Ladder logic.

• Created budgets, reviewed actual costs versus budgeted costs, and utilized Microsoft Project to ensure jobs were completed on time and on budget.

• Worked with all outside vendors and negotiated cost and deliveries for all sub assemblies.

• Prepared, compiled, and issued complete, accurate turnover packages and provided training and customer service support.

• Traveled both internationally and domestically to customer sites to perform on-site installation and customer service. Provided phone support 24 hours a day for all customers, including overseas customers.

• Hired, trained, and supervised new Technicians.

Injection and Molding Technician

NYPRO San Diego – Chula Vista, CA 1/1996 – 2/1997

Process Maintenance Technician

Alcoa Electronic Packaging - Rancho Bernardo, CA 7/1994 – 1/1996 Airframe Maintenance Mechanic

US Navy, San Diego, CA 6/1987 – 6/1994



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