Manoj Kumar Tammineny

aczi12@r.postjobfree.com

860-***-****

Summary

* ***** ** ** ********** in analysis, design, administration, development and rollout of applications using Salesforce.com CRM, Force.com platform as Developer and Administrator.

Five years of Salesforce.com experience in SFA with Sales cloud, Service cloud, Collaboration cloud and Communities.

Analyzing business requirements and preparing Entity Relationship diagrams and converted them to salesforce.com using Standard/Custom objects, established objects relationships using Lookup, Master-Detail and Junction objects to implement one-to-many and many-to-many relationships respectively.

Performed Salesforce.com Administrative activities - Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Validation rules, Communication Templates, Workflow rules, Approval process, Reports, Dashboards, Single Sign-on (SSO) and Security Controls.

Implemented customizations using Apex Classes, Visual force pages, Integration, SOQL, SOSL and Force.com API.

Integrated sales force with external systems by writing SOAP & RESTful Apex classes web service classes.

Worked with MVC (Model View Controller) design pattern and implemented in Salesforce using Objects, Apex Controller Classes and Visualforce pages.

Good experience in writing SOQL, SOSL queries in apex classes and customizing queries to improve performance and to avoid governor limits.

Strong working experience in developing/customizing applications using Eclipse IDE with Force.com Plug-in and Force.com IDE, written Apex classes, Visualforce pages, Triggers and customized meta-data components like creating custom fields, formula fields and validation rules.

Written apex batch, schedule classes by implementing Batchable and Schedulable interfaces.

Good experience in implementing CRM features like Lead, Account, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.

Developed custom Reports and Dashboards, developed scheduled dashboards as required Processes to continuously monitor data quality and integrity.

Migrated data from legacy applications to Salesforce using Import Wizard, Data Loader utility and ETL tools.

Deployed salesforce components across various Sandbox using Change Sets, Eclipse and Force.com migration tool.

Experience in managing Salesforce.com sandbox and production environments.

Experience in web technologies including HTML, XML, CSS, JavaScript, WSDL, and SOAP.

Had expert knowledge on Relational Databases and Data Modelling.

Excellent analytical, de-bugging skills and documentation skills.

Worked closely with Business Users to enabled business process using SFDC.

Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

Education

Bachelors in Computer Science

Technical Skills

Salesforce Technologies

Apex Language, Demand Tool, Salesforce, Apex Classes/Controllers, Triggers, SOQL, SOSL, Visual Force Pages/Components, Apex Web Services, Reports, Dashboards.

Salesforce Tools

Force.com IDE (Eclipse), Force.com API Tools (Data Loader), Force.com Platform (Sandbox and Production),App Exchange, Data Loader

Languages

Java, JavaScript, Apex,JSP, SQL

Platforms

Windows 2000/XP, UNIX

Web

HTML, XML, CSS, WSDL, SOAP

Databases

SQL Server, Oracle 10g/9i, SQL Server 2008

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex Explorer

Work Experience

Fujitsu North America - New York, NY Nov2016 to Present

Client: Neighbour Works America (Federal Project)

Salesforce Developer/ Administrator

Fujitsu is the leading information and communication technology (ICT) company, offering a full range of technology products, consulting services and solutions, eBusiness platform technology, application development tools, storage management, quality of service monitoring, point-of-sale (POS) hardware and software, wireless/mobile devices, B2B transaction applications, ERP solutions, Software-as-a-Service ERP solutions for small to midsize manufacturer

Responsibilities:

Created many Custom Objects in the Org and defined lookup and master-detail relationships between the objects.

Efficiently worked with standard salesforce.com objects like Accounts, Contacts, Leads, and Cases & Opportunities.

Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.

Designed and developed various Visualforce Pages, Apex Classes, Controller Classes, Extensions and Apex Triggers for functional needs.

Created workflow rules, tasks, email alerts, and components to suit to the needs of the application.

Wrote test classes to maintain the test coverage for code deployment.

Worked on developing standard/custom controllers, controller extensions and Visual Force pages.

Created different email templates and inbound emails using Visual force for the clients and customers

Importing and exporting large volume of data using Data Loader

Environment:Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader. HTML, CSS, Work flow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse IDE Plug-in.

CDW - Chicago, IL Aug 2014 to Nov 2016

Salesforce Developer / Administrator

CDW is a provider of technology products and services for business, government and education. CDW partner with the leading vendors to bring the latest and greatest products for unique IT needs. The company supports 250,000 small, medium and large business, government, education and healthcare customers by delivering critical solutions to their increasingly complex IT needs. It has broad array of offerings range from discrete hardware and software products to integrated IT solutions such as mobility, security, data centre optimization, cloud computing, virtualization and collaboration.

Responsibilities:

Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Loads, Opportunities, Reports, Dashboards, Events and Tasks.

Experienced in data migration from legacy CRM to Salesforce.com using Mule soft

Experience integrating SFDC with applications like AS400, Oracle, FTP, BOX.Com, Mule soft, AWS

Worked on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories.

Designed and developed various Visualforce Pages, Apex Classes, Controller Classes, Extensions and Apex Triggers for functional needs in the various applications.

Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.

Created many Custom Objects in the Org and defined lookup and master-detail relationships between the objects.

Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom Settings, Sites, and Time-Based Workflows etc.

Involved in setting up field level access for each custom object created based on the user's role within the organization.

Used JavaScript for Out of Box functionalities in salesforce.

Wrote test classes to maintain the test coverage for code deployment.

Created Custom Email Templates using HTML and CSS.

Deployed the code changes from Sandbox to production using Change Sets and Force.com IDE.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings.

Built Email-to-Case Routing addresses and Assignment rules, Auto-response rules and Escalation rules on Cases.

Created Workflow rules to update a unique field to avoid duplicate cases.

Worked on complete Deadline-driven environment progressively.

Environment:Saleforce.com platform,Informatics Cloud, Apex Coding, Visualforce (Pages, Component & Controllers), HTML, JavaScript, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in.

AIM specialty - Chicago, IL Apr 2011 to July2014

Salesforce Developer

AIM Specialty Health is a leading specialty benefits Management Company with more than 20 years of experience and a growing presence in the management of radiology, cardiology, oncology, sleep management, and specialty drugs. Our mission is to make healthcare services more clinically appropriate, safer and more affordable. As such, we promote the most appropriate use of specialty care services through the application of widely accepted clinical guidelines delivered via an innovative platform of technologies and services.

Responsibilities:

Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers

Developed and configured various Custom Reports and Report Folders for different user profiles

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created and deployed Several Reports using salesforce.com platform.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Developed using Visual force, Dynamic Apex, HTML and JavaScript.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Created workflow rules, tasks, email alerts, and components to suit to the needs of the application

Created packages and push upgrades using patches.

Created new user accounts and configure salesforce.com to fit security needs at the user and organization levels.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Involved in various deployments, actively participated in deploying the classes, triggers, objects, components, pages from one environment to another environment.

Environment:Windows, Salesforce Enterprise Edition, S-Controls, Apex Language, Visualforce (Pages, Component & Controllers), JQuery, HTML, CSS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse IDE Plug-in.

Cisco Services One - San Francisco, CA Feb 2009 to Mar 2011

Salesforce Developer/Admin

Cisco is a worldwide major Networking solutions. Cisco operates through a large network of partners, sellers and re-sellers. Cisco provides 24/7 support for all its products and services to the customer. This project is lead by Cisco Worldwide Engineers to manage all the cases and issues raised by Cisco contacts and customers. Cisco has many legacy systems like Oracle CRM. Salesforce is being used to replace the existing legacy systems. This project aims at seamless integration between Salesforce and Legacy systems. Engineers work on both systems for seamless data transfer between both systems. Salesforce also integrates with many other dependent systems thus providing a one stop solution for all Integration requirements.

This project involved Messaging Gateway where Salesforce sends Outbound Messaging to Legacy Systems through Internal Cisco Message Gateway. The Legacy Systems interacts with Salesforce using SFDC Java API and Meta API.

Responsibilities:

Worked closely with Business Users for requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements.

Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.

Administered tasks like setting up organization with Roles, Users & Profiles, Sharing rules, IP restrictions, Session settings.

Configured/Created Profiles, Roles for the organization and setting up Field-level, Object-level security rules for the application.

Configured Page Layouts and assignment of Page layouts based on Record Types.

Developed Reports and Dashboards, validation rules, formula fields for the application.

Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting.

Configured salesforce.com sites, chatter and communities.

Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object).

Developed Workflow rules, Actions (Field update, Email alert, Create Task), Time-dependent triggers, email templates to implement the business logic for various objects.

Configured Assignment rules, Auto-response rules and Escalation rules for Leads, Cases.

Used Data loader for migration of data into Salesforce.com

Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.

Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.

Integrated with Microsoft Outlook Express with Salesforce outlook connector and side panel.

Written Apex Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

Used the Sandbox for testing and deployed the code to the Production instance after testing.

Manage deployments across various environments/instances using Force.com ant migration tool.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Plintron Global Technologies Ltd, Chennai,India Jan 2008 to Jan 2009

NOC (Network Operations Centre) L1 Engineer

Plintron is into telecom MVNO business for the past 8 years implemented their products worldwide and provides technical operations for worldwide customers. Plintron has various telecom products developed in-house and has strong customer base. It supports for all their telecom products 24*7 for all customers. It has billing product, HLR, MSC, SMSC, VMS and USSD. These products are integrated in a single platform which will be deployed for customers.

Responsibilities:

Executive Engineer in NOC(Resolving customer tickets on regular basis).

Monitoring and first level trouble shooting for IN & VAS.

Monitoring load on signalling links and various units

Routine Network Health Checkup

STM link status monitoring via Putty and Webgui

MSC and MTP alarm analysis, escalation, preventing fault propagation and ensure network availability.

Assigning tickets to the concern team for all Incident Problems

Environment:Huawei tools: For MSC I manager I2000 & SG2000, Usage of LINUX commands to check the status, SNMP monitoring tool, Manage engine service desk 8.0

Plintron Technologies Ltd, Chennai, India June 2007 to Dec 2007

SMC (Service Management Centre) Engineer

Responsibilities:

Resolving customer complaints on daily basis, generation of reports requested by marketing department for analysis.

Performing routine health checkup of Application/Server/Network/signaling links.

SIM loading in HLR & voucher loading in SCP

Level opening in all nodes(IN/SMSC)

Monitoring & first level trouble shooting of IN,VAS, FNGN & GMSC.

Performing O&M routine check of network active alarms, charging file status, SS7 signaling link status, Server loads, Xgate’s Space check, circuits and circuit group status

Performing regular inspection of GMSC & FNGN trunks.

Environment:Ops manager 8.0, LINUX commands for health checks, Wire hark analyzer, My SQL, Plintron proprietary tools for loading SIMs.

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