Customer Computer Science

Micah R. Swarb

**** ***** ***** ****: 903-***-****

Cross Roads, TX 76227 aczi0v@r.postjobfree.com

Summary of Qualifications

Experienced Datacenter Technician with a demonstrated history of working with a variety of software and hardware in a service driven High Availability Data Center environment. Seeking to expand professional and technical skills in Virtualization and System Administration. Education

University of North Texas - Denton, TX Aug 2011

B.S. in Applied Behavior Analysis

Work Experience

Rackspace Hosting

Data Center Technician II Sep 2013 – Feb 2017

Identified and troubleshoot hardware failures on x86-based servers to include the replacement of failed hardware components primarily Dell PowerEdge and HP ProLiant servers.

Supported servers running Microsoft Windows Server, Red Hat Enterprise Linux, Ubuntu Linux and VMWare ESXi Server

Troubleshoot LAN connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers

Completed the troubleshooting, and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances in the form of Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load- balancers and Alert Logic IDS

Completed the troubleshooting, and replacement of storage devices including VNX and Netapp arrays

Completed customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required

Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling Micah R. Swarb

Computer Science Corporation – Coppell, TX

Consulting for UTC Feb 2012 – Sep 2013

Help Desk Analyst

Responded to customer inquiries to ensure customer needs are met. Assisted customers in resolving technical problems by providing guidance regarding software and hardware problems. Resolved and/or referred more complex technical problems through a defined escalation process. Logged and tracked inquiries using a problem management database and maintain history records and related problem documentation. Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries are resolved appropriately.

Training

While employed as a Data Center Technician for Rackspace

• Cisco CCNA ICND I Boot Camp

• Red Hat RHCSA Boot Camp

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