Support Microsoft Office
Resume:
Reginald L. Conner
Horn Lake MS *8637
Phone: 901-***-****
aczi0a@r.postjobfree.com
DESKTOP SUPPORT TECHNICIAN
Technical Profile
A Field Service Technical with hands on experience troubleshooting desktop computers, laptops and Printers. Proven Technology Professional with the skill set that can contribute to the growth, goals, and objectives of an organization.
Technical Skill
C++ LAN and WAN
HTML Network Administrator
VOIP AS400
OPX Phone Circuits Unix
Active Directory Administrator Avaya Telephones
Oracle Administrator LMS
CMS Slot Data System
Wireless Network Ethernet Cabling
Office 2003,2010 & 2013 Windows 7, 8.1 and XP
TCP/IP Kayesa
Site Remote Team Viewer
Sales Force Ticketing System Motorola RF Scan Guns
Kronos ADP
Service Now Ticketing Systems IPhones and IPads
MAC OS Mobile Iron
Windows 10 Microsoft Office 365
Microsoft office 2016
Education and Certifications
A.A. Southeast College of Technology
Professional Experience
Anda Pharmaceuticals c/o C3i Health Care August 2015 to November 2016
On Site Tech Support
Provide second Level support for all computers Printers and Software
Repair Motorola RF Scan Guns
Installed and repaired zebra printer
Manage the day to day operation of software IE: Kronos, ADP, TPS(AS400)
Manage the Avaya Phone system Including Avaya Server
Managed the Network Switches and cabling through out Warehouse.
Support wireless Access points
Setup Audio and Visual Equipment
Ordered and Setup and Supported all IPhones and IPads
City of Memphis c\o Tate Computer Systems January, 2012 to December, 2014
Site Support Technician 1
Provided second level support for computers, laptops, printers and Tablets.
Assisted in the installation and support of new hardware and software for the city of Memphis.
Installed new printer and assigned IP address and created print queues.
Reimaging Computers and installation of Software Using Landesk
Oracle Administrator and Active Directory Administrator
Support Wireless networking and LAN and WAN also TCP/IP and Ethernet Cabling.
Support MAC and all Apple devices. IE IPhones and IPads
City of Memphis c\o Lesure Computer Services July 2009 to December2011
Field Service Technician
Provided second level support for computers, laptops, printers, and Network Servers.
Oracle Database administrator, Active Directory administrator
Provided support for OPX phone circuits and VOIP Phones
Installation of Hardware and software.
Mentored Participants of the City of Memphis Youth Ambassadors Program.
Created print queues for network printers as well as assigned IP addresses to network printers.
Provided City Wide after hours IT support covering nights and weekends.
Support LAN and WAN also TCP/IP and Ethernet Cabling.
City of Memphis c\o Affiliated Computer Services June 2008 to July 2009
Service Desk Analyst
Provided first level support as a helpdesk Analyst for the City of Memphis
Provided support for customer issues over the phone via remote access.
Dispatched desktop support for all hardware and some software issues.
Harrah Casino Tunica May 2005 to April 2008
System Support Technician 1
Provided second level support for AS/400, Unix Commands, Avaya Telephone Systems, VOIP and Enterprise Networking.
Provided support for all application, LMS, CMS, Slot Data Systems and Pit Player Tracking.
Assisted in the implementation of the wireless player tracking systems inside the table games area.
Served as a helpdesk responding to telephone calls for assistance with end users service request and to ensure that issues are handled or escalated in a timely manner.
REFERENCES
Available upon Request
Contact this candidate