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Manager Customer Service

Location:
Mount Prospect, IL, 60056
Posted:
March 26, 2017

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Resume:

EXECUTIVE SUMMARY

CORE QUALIFICATIONS

PROFESSIONAL EXPERIENCE

JOSEPH COMEFORD

**** * ******** ****, ***** Prospect, IL 60056 H: 630-***-**** C: 224-***-**** aczhzm@r.postjobfree.com Multi-disciplined senior executive experienced in international and domestic operations of large and small companies including public, private equity, and both startups and turnarounds. Dynamic manager with proven record of vigorous leadership of global enterprise generating $180 million annually. Expert in multi-functional operations who is able consistently to improve bottom-line. Operations management

Staff development

Inventory control

Change management

Cross-functional management

Staff training

Supervision and training

Oracle

SAP

Microsoft Professional

WMS

Sound judgement

Complex problem solving

Calm under pressure

02/2016 to Current Logistics Supervisor

Powell Industries - Northlake, IL

Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales. Reduced and controlled expenses by 8% in overtime by effectively increasing employee performance and training. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Created financial plan covering 2017 outbound freight and projecting 7% growth. Standard processes with shipping and receiving which gained employee efficiencies while holding over-time to zero.

02/2014 to 02/2016 Logistics Supervisor

Lufthansa Airlines - Des Plains, IL

Managed operations for unionized work force. Design business process flow changes to streamline assembly area by using flow layout, 5S and "tact" time to improve rate. Manage allocated labor to maximize productivity thus, reducing labor 12.5%.

02/2008 to 02/2014 Project Management Consultant

Self Employed - New Bern, NC

Directed Americold logistic's implementation of two distribution system startups and one shutdown in a six-month period for Con Agra Foods. Led the roll out of new Con Agra dry food distribution facilities for operations and warehouse management systems. Team member to implement a warehouse management system. Led team to develop standard operating procedures and business process review process.

02/2007 to 02/2009 Distribution Center Manager

Mission Foods Corporation - Goldsboro, NC

EDUCATION

MILITARY EXPERIENCE

Charged with the supply chain, distribution and logistics operations of a $100 million plant sales and a 300,000 square-foot distribution center. Administered P&L, budgeting, budget deviation analysis and all programmatic management of a $2.8 million inventory with 350 sku's. Assessed and streamlined warehousing and logistics management strategies in three months with 19 distribution centers and reduced expenditures by 7.2%. Executed largest re-balancing of products to lowest landed cost facilities resulting in an overall savings in transportation and handling charges; fleet responsibilities for 30 plus drivers. 02/2004 to 02/2007 Distribution Center Manager

PACTIV Corporation - Conyers, GA

Led distribution center and managed remote manufacturers, production cycles and inventory for this multi-billion-dollar producer of specialty plastics. Analyzed inventory, production and budget data to establish P&L, budget deviation and use strategies for a $1.3 million annual budget. Administered all actions, modifications and purchasing for a $5.5 million stock inventory with 345 sku's; evaluated operational procedures and reduced labor costs by 9.6%. 02/2001 to 02/2005 Distribution Center Project Manager Consultant Self Employed - Atlanta, GA

Clients have included Americold Logistics, Menlo Logistics and State of North Carolina.

02/2000 to 02/2001 Distribution Center Manager

Stanley Works - Covington, GA

Managed team of 13 professionals. Charged with providing operational leadership for a 350,000 square-foot distribution center with 2 other remote warehousing facilities, 12,000 square-feet and 48,000 square-feet respectively. Established new standards and developed standard operating procedures and business process reviews. Assessed and revamped this problematic facility, and implemented turnaround with full decision making authority by reducing fixed and variable costs, labor, overtime, and instituting production metrics to track all production, customer service, and materials. In addition, served as a Supply Chain Management staff member for a $300 million total logistics operation; formulated top level operating policies. Increased productivity and reduced labor costs by $500,000.

Global Supply Chain Management

Walden University

DBA degree in progress.

MBA: Business Marketing

North Central College

Economics

Northern Illinois University

Military Police

USAF

Provide security for and law enforcement activities.



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