Sales Customer Service
Resume:
Christopher P. Brogan
*************@*****.*** 513-***-**** 4734 Jordan Woods Court, Cleves, Ohio 45002 SUMMARY OF QUALIFICATIONS
Sales and financial professional with extensive operations experience and achievements including:
20 years of experience with a focus on developing customer relationships and sales
Developing two new sales territories generating 28 new customers to Cincinnati Mill
Ability to match customers with optimal products and services to meet their specific needs
Highly motivated self-starter who consistently receives excellent feedback from customers
Extensive experience in the paper industry
PROFESSIONAL EXPERIENCE
2016-Present Account Manager, Caraustar Industries Responsible for paperboard product sales out of the Northern Mill division 2015 – 2016 Sales Operations Representative, WestRock (formerly RockTenn Company) One year commitment dedicated to implementing Salesforce.com enterprise-wide edition for WestRock’s Paperboard and Containerboard divisions.
Defined custom processes and workflows, administration, and key reporting tools.
Created a common core of customer engagement and increased pricing efficiencies to support communication to approximately 800 clients.
Created and led training classes to more than 40 users. 2002 – 2015 Business Manager and Regional Accounts Manager, RockTenn Company, Cincinnati, Ohio
Perform multiple roles to support Cincinnati Mill operations and customer sales to include:
Increased annual sales revenue on average by 5%, through price increases without compromising sales volume
Generated $5- $6 million revenue per year
Responsible for new territory development growing sales to 10,000 - 13,000 tons per year; representing 1/3 of the paper machine’s capacity
Annually achieved Key Employee Incentive for target to maximum tons sold per fiscal year
Consistently earned high customer satisfaction rating in the RockTenn’s Annual Customer Satisfaction Survey. Rated 9.1 out of 10 for 2014.
Sustained full backlog with pricing 5-10% higher than competition
Leader in RockTenn’s expansion into the tube and core market
Served as Plant Controller generating monthly financials for Executive Management
Prepared annual sales budget
Supervised plant accounting, customer service department, shipping department, and receiving department
Strict adherence to Sarbanes-Oxley Legislation compliance 2001 – 2002 Sales Representative, Cascades, Montreal, Canada Managed accounts for Boxboard Sales Division targeting the Midwest and Southeast regions.
Sought to advance career by gaining knowledge of different product line and customer base in the recycled paper industry
Routinely performed site visits to investigate product quality issues and resolve customer concerns saving $200K
1997 – 2001 Sales Service Manager, RockTenn Company, Cincinnati, Ohio Managed customer service staff, inventory, resolution of customer quality concerns, and coordination of the machine production schedule.
Achieved 96% on time delivery success rate
Supervised paper machine production to achieve 93 - 95% uptime capacity
Prepared month end financial reports for management
Frequently visited customers to ensure service, quality, and satisfaction
Trimmed outbound shipping costs from $41/ton to $35/ton representing an annual
$300K reduction
1996-1997 Internal Wholesaler, Protective Life Company, Cincinnati, Ohio Represented investment products line to potential investors and registered representatives throughout the nation. Responsibilities focused on product specialization, performance monitoring, external sales support and customer satisfaction.
1994-1996 Sales and Asset Manager, Ryder System, Inc., Cincinnati, Ohio Managed short-term corporate account rentals and resolved transportation issues ensuring customer satisfaction. Supervised transfer drivers including hiring, termination and payroll. Ranked 2nd out of 15 in Ryder Fundamental Rental Training Course.
EDUCATION
Bachelor of Science in Business Administration, Xavier University, Cincinnati, Ohio, 1994
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