Jermarco D. Jordan

Mobile: 770-***-****

****Warren Dr.

Douglasville, GA 30134

aczhyf@r.postjobfree.com

SUMMARY

A customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities.Friendly and enthusiastic associate with7 years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. SKILLS

Experience Microsoft Office Skills Management Specialist Experience Technical Knowledge Customer Service Specialist Critical Thinking Management Training

Multi-Tasking Customer and Personal Service

Written and Verbal Communication Skills Complex Problem Solving 50-65 Words per Minute Tech Support/ Lenovo

New Hire Training Troubleshooting/ Problem Solving CMS, Oracle Knowledge Administrative Assistant

Data Entry Workforce Experience

EXPERIENCE

Computer Generated Solutions Team Lead/ Supervisor July 2013- February 2017 Atlanta, GA responsibilities consisted of a time management managing my teams progress sending out daily reports managing the SLO making sure our monthly numbers have been maintained keeping my team abreast on updates throughout the company managing my teams quality insurance.

Participated in Lush pilot program implementation.

Selected to join the implementation of Toshiba project.

Selected to join the implementation of Admin project.

Assisted in developing training material with troubleshooting steps for new agents.

Assuming additional responsibilities which increased total productivity by 30% Optum/United Healthcare Behavioral Health Customer Care Professional Januray 2013- June 2013 Atlanta, GA

Respond to complex customer calls

Resolve customer service inquiries for benefits, billing and payment issues, customer materials, and authorizations

Provide excellent customer services

Adhere to schedule

Meet metrics (to include productivity, schedule adherence, and quality goals) Assist callers with various behavioral health with patience and exceptional accuracy Hire Dynamics Claims Service Assistant January 2012- November 2012 Alpharetta, GA Provide assistance to claim handlers by performing a variety of support services (e.g., setting up claim files, filing correspondence, pulling files). Enter electronic claim information (e.g., subrogation, salvage information, and medical bill codes.

Update and make corrections to claim files as directed by claim representatives.

Receive and distribute incoming mail and processes outgoing mail. Perform receptionist and/or office switchboard duties as assigned.

Operate a variety of office equipment, including computers, printers, copy machine, facsimile receiver/transmitter and mailing equipment. Trained in majority of the departments in the store to increase my flexibility and productivity of the store. Comcast Cable Telesales Representative 1 July 2011- December 2011 Alpharetta, GA

Made outbound calls to existing customers to sell products such as High Speed Internet, CDV, or Video service as well as displayed a strong on focus on goal achievement and results. Made between 60-75 calls a day and averaged 15 sales a day.

Provided outstanding customer service by answering product questions which helped customers with purchases and increased customer satisfaction. Generated prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills.

Qualified and followed up with sales leads. Kept up-to-date with industry knowledge, as well as the competitive posture of the Company.

Maintained a thorough knowledge of Company products/services. Informed customers of new services available. Atlanta Metropolitan State College RegistrationOfficeSupport/Service January 2010- June 2011 Atlanta, GA

Provided telephone, online and face-to-face customer service

support within high-volume of calls

handling an average of 45 calls

internet inquiries daily

EDUCATION

High School Diploma May 2006

Booker T. Washington High

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