Counseling in Mental health

Yinka Lawal

**** ********* ***, ******, **, *****

E-mail: aczhyd@r.postjobfree.com

Personal Profile:

I am a bright and enthusiastic person with a can-do attitude towards work. Throughout my working career I have gained a lot of exposure and experience within the customer service field, which has taught me the importance of patience, tolerance and listening when trying to meet the customers’ needs. I have good time management skills and believe this attribute is the key to success in everything I do. I am willing to learn and undertake any type of training to enhance my skills and knowledge further. I am a very approachable, polite and friendly person to speak to, which helps me to easily build professional and sociable relationships with individuals and customers.

Key Skills & Attributes:

Excellent computer and telephone skills

Helpful, reliable with a great attention to detail

Excellent customer service skills - committed to service excellence

Strong time management and communication skills

Self-starter, with the energy and enthusiasm to motivate myself and others at work

Troubleshooting and problem solving, using my own initiative

Education & Qualifications:

Lincoln Memorial University

MSc Degree Mental Health Counselling P 2014-2016

De Montfort University

BA applied Criminology (Hons) 2:1(B) 2010-2013

St James Independent School For Boys

9 GCSE’s (including maths & English) Grade: A – C 2002-2007

Employment History

Emerald Academy

Internship (May 2016 – September 2016)

Main responsibilities include Case Management, conducting classroom observations, also helping in the development of treatment plans, counselling sessions, play therapy, art therapy.

Lincoln Memorial University (The Office of counselling)

Internship (Sept 2015- May 2016)

Main responsibilities include shadowing counselling sessions conducted by the supervisor and developing a review of issues discussed, conducting individual/group counselling sessions, developing action plans for clients, collecting the client’s history information, evaluating essential counselling skills.

Pandora, Stratford:

Sales Assistant(July 2013 – Jan 2014)

Main responsibilities include serving customers on tills, undertaking cash and card transactions, preparing the store for sales, handling delivery and organising the stock room and tidying the shop floor.

Office, Leicester:

Sales Assistant(May 2012 – Sept 2012)

Main responsibilities included handling money on tills (exchanges and refunds) serving hundreds of customers a day, stock taking and calculations, helping to train the new staff, working well as part of a large team and liaise with other branches.

Universal Showcards, South Ruislip:

Receptionist / Administration Assistant Part-time(May 2011 – Aug 2012)

Main responsibilities included managing a busy switchboard, typing up estimates on behalf of the owner of the company for clients, answering the telephone in a professional manner to clients and customers. Building relationships with the regular customers, writing in the visitors handbook and keeping it up to date, keeping my desk organised at all times, organising the post that is to be sent and date stamp the ones that are delivered to our building. Typing and sending emails on behalf of staff members and management. Filing and photocopying. Building rapports with clients. Using Microsoft, excel Power Point and outlook.

De Montfort University Leisure centre:

Receptionist/Recreation officer Part-time(Aug 2011 – Dec 2011)

Main responsibilities included working as a receptionist at the front desk, answering phone calls, and booking time slots for various activities on site, alongside helping with customer enquiries. Furthermore I was given the responsibility to examine the functionality of gym equipment and ensure they’re working efficiently. I was given a range of flexible roles within this organization, which added to my indispensability as a staff member.

Goldsmiths, Leicester:

Customer Service Supervisor(March 2011 – July 2011)

Main responsibilities included managing the front of the store where most of the sales are made, placing rejects into the correct places, remerchandising the Jewellery and accessories wall once new lines have come onto the store, working well in a large team, serving customers with outstanding customer service at all times and being vigilant on the shop floor, supervising staff members and ensuring a rotor is written every morning of lunch times, duties and tasks for the team. Supervising the delivery process, ensuring all stock is correctly placed and items are all correctly tagged. Ensuring staff are all meeting their targets, conducting interviews for temps and permanent staff members.

Uniqlo, Oxford Street:

Supervisor– (July 2010 – March 2011)

Main responsibilities included supervising over 15 members of staff, constantly working under pressure to complete all tasks, cashing up every hour on 15 different tills, supporting members of management, giving counselling to staff members, serving on tills, taking cash or card transactions, training new members of staff, dealing with customer complaints, having knowledge of all products and being fully aware of all the regulations in the work place, and making sure all tasks are complete at the end of each staff members’ shift.

Innovation Marketing Direct Limited,Holborn:

Receptionist(Feb 2009 – August 2009)

Main responsibilities included sending emails on behalf of management, organising meetings for management, meeting and greeting visitors, keeping the visitors’ book organised and up to date, answering the phone and making phone calls on behalf of staff or management, filing and photocopying, organising new staff, typing up letters, stamping them, and getting them organised for the post to be collected.

Supreme Corporation Holborn (Management Training):

Customer sales supervisor (Oct 2008 – Jan2009)

Main responsibilities included meeting targets on a daily basis, having a large amount of confidence was highly important because I was dealing with the public(door to door sales for TalkTalk) and we had to enter as many houses as possible to close a deal. At level 2, I held interviews for level 1s and assessed them throughout the day and support a member of management with the selection process. Training successful candidates and working in a small team to help build our trainees’ confidence. Small amount of filing included.

References Available on request

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