Salon, Customer Service, Assistant Manager
Resume:
Freeport, IL *****
********@*****.***
JOHANNA HAMILTON
CAREER OBJECTIVE
Seeking a challenging position as receptionist to utilize my 5 years of customer service and sales experience as well as my 1 year of management experience. Proficient at assessing organizational issues and providing a solution. Prepared to take on new challenges and opportunities as they become presented in this field.
CORE SKILLS
Adept with Microsoft Office and similar programs. Strong ability to resolve complex issues that arise and win customer’s loyalty. Very attentive to details and excellent at communication both written and verbal. Ability to thrive in a high pressure environment.
PROFESSIONAL EXPERIENCE
GREAT CLIPS
June 2012 to present
Assistant manager at a fast paced salon. Responsible for overseeing training of new stylists, connecting with customers, assessing their needs and meeting those needs through salon services and product sales. Also accountable for scheduling, ordering, inventory, payroll management and marketing strategies.
COST CUTTERS
December 2014 to April 2016
Assistant manager at a busy salon. Oversaw the scheduling of six stylists according to salon traffic. Kept staff accountable for meeting sales and customer service goals. Responsible for ordering and inventory of salon products.
CATHEDRAL SCHOOLS
August 2006 to May 2009
Kitchen manager at a private school and daycare. Spearheaded menu planning according to state and federal nutrition guidelines. Created excel programs to make bulk ordering simpler. Assisted co-manager in accounts receivable. Adept at cash drawer balancing and budgeting.
EDUCATION
HIGHLAND COMMUNITY COLLEGE-FREEPORT, ILLINOIS-COSMETOLOGY
Studied business and communications as well as cosmetology. Responsible for scheduling appointments and doing inventory as part of the business curriculum. Achieved Dean’s List two semesters. Spearheaded fundraisers benefitting Well Woman of Stephenson County
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