Gladys K. Glover

**** ********** **., ********, ** 75181

Cell: 214-***-****: aczhx6@r.postjobfree.com

OBJECTIVE

Seeking a career in the health care profession as a Medical Administrative Assistant or Medical Claims Examiner with billing and encoding training.

BACKGROUND SUMMARY

Over 25 years of business experience in customer service. Strengths include: detail oriented, well organized, highly

Motivated, dependable and able to meet and beat deadlines in a timely manner.

PROFESSIONAL EXPERIENCE

New Patient Coordinator

December 2014 to October 2016

BAYLOR CENTER FOR PAIN MANAGEMENT

_ Schedule New patients

_ Fax and request missing documents for the New Patient requirements

_ Scan scheduled patients documentation

_ run a report and keep a daily log of New patient activity

_ Answer phones and the doctors emergency line.

_ Log in information in two EHR systems.

_ Correspond to internal emails from a variety of phycisians offices.

_ Coordinate New patient initial office visits with the displinary team phycisians.

Administrative Assistant

January 2012 to December 2014

BAYLOR NEUROSCIENCE CENTER Dallas, TX

Schedule new and existing patient visits

Patient registration

Prepare patient medical charts for future appointment dates

Complete patient checkouts

Schedule patients for DHE and hospital stay

Residency Administrative Assistant

June 2010 to January 2012

BAYLOR FAMILY MEDICINE RESIDENCY Garland, TX

Responsible for faculty reimbursement of expenses

Organized various meetings, prepare documents and take minutes

Faculty credentialing, renewal of all certificates, and sending HTPN and BHCS-CVS and also maintain all the faculty files.

Prepared Patient Dismissal letters and input information in New Innovations.

Assisted the Residency Coordinator with various projects.

Provided clerical support in other departments of the clinic.

Customer Service Data Entry

April 2005 to October 2008

REGULUS GROUP LLC Dallas, TX

Processed over 60 clients monthly payment statements.

Clients included ATT, American Express, City of Dallas, Wells Fargo, ect.

Balanced and maintained customer's accounts

Processed daily deposits

Provided clerical support in other departments

Customer Service MasterCard Rewards

June 2003 to April 2005 TELEVISTA Plano, TX

Redeemed points accumulated on MasterCard

Booked airline tickets

Redeemed gift certificates for restaurants and department stores

Redeemed point for merchandise

EDUCATION

Associates Degree in Applied Arts and Sciences : Business, 1987

CEDAR VALLEY COLLEGE Lancaster, TX, United States

Major: Business Administration

Minor: Business Law

Administrative Assistant, 2009

CENTER FOR CAREER TRAINING Rockwall, TX, United States

Certified Administrative Assistant

Certified Billing Specialist

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