Lisa Peterson

**** ******* ***** ● Sacramento, CA 95828 ● 916-***-**** ● aczhx1@r.postjobfree.com

Operations and Account Manager Professional

Pioneering problem solver with a proven track record of implementing creative and innovative strategies that consider the needs of multiple stakeholders and result in mutually beneficial outcomes.

Expert executive-level customer support professional who drastically improves account retention and acquisition by developing intimate understanding of customer needs and fostering strong, long-lasting relationships with customers.

Demonstrated knowledge of supply chain management, trailblazing process improvements and efficiencies, mastering tools (including SAP), providing training

PROFESSIONAL EXPERIENCE

16Temptations Sacramento, CA 2014-present

EBAY ANCHOR STORE http://stores.ebay.com/16temptations/

Business Owner/Entrepreneur

Created and maintained over 8000 listings in my EBAY Anchor Store with up to 2500 listings and 6000 individual items active at any one time

oPurchased product, took photos and measurements, created attractive descriptions/listings, marketed goods, competitively priced items and packaged and shipped items both domestically and internationally

Attained and maintained Top Rated Seller Status with EBAY and was rated in top 10% of all like merchandise (clothing) sellers many weeks running

Maintained records and kept books for business using Go Daddy Bookkeeping software and filed taxes with the California Franchise Tax Board.

Held Resellers Tax Exempt License

Intel Corporation, Folsom, CA, 2005-2014

Geographic Supply Analyst/Worldwide Hub reset Coordinator (2007-2014)

Execute Supply Chain Management of Vendor Managed Inventory hub (1.3MU/month), integrating hub into worldwide supply network.

Drove coordination of worldwide exercise, using interrelated tools, to move through monthly reset process, beginning with the capturing of worldwide customer demand, through the manufacturing planning processes, to allocation of supply to customers and finally working with the 3PL vendor to assure customer shipments were met according to the existing expectations and SLA’s.

Recognized as hub content expert and trained peers and managers around the globe on hub related tools and processes. As key member of the pilot team worked extensively across organizations to develop and implement systems, processes and tools for hub model of delivery & process improvements continuously improved efficiencies to find ways to save the company money and time.

SAP Super User

Dell Customer Business Analyst (2005-2007)

Retained premiere high-revenue account by serving as first point-of-contact for customers’ $80M/quarter supply needs, ensuring product availability and open lines of communication

Microsoft Corporation (Contracted through VMC Consulting), Redmond, WA, 2003-2005

Partner Account Manager (2003-2005)

Initially started by “cold calling” Microsoft reseller to become Microsoft Certified Partners and encouraged them to use the collective resources, including Go

To Market Campaigns, technical resources and field management. Served as the “tools expert” for the team and worked with software developers to develop and implement enhancements to tools.

Promoted to the role of Concierge Partner Account Manager where I acted in a “trusted advisor” role for 40 of Microsoft’s Top Value Added Sellers. As first point of contact, I assisted with any program related inquiries from yearly reenrollment, to finding technical resources.

Intel Corporation, Hillsboro, OR, 1999-2002

Channel Field Sales Engineer (2001-2002)

Cold called the tier III reseller to build a book of accounts. Once established I worked by partnering with clients as part of high-touch account management technique, training clients on product and program information. Assisted in providing marketing strategies and collateral to build their business. Set up and hosted quarterly trade shows for field customers.

Program Manager (2000-2001)

Designed and implemented product evaluation program, for high dollar networking equipment including creating new processes and procuring equipment.

Human Resources Representative (1999-2000)

Ensured organizational adherence to internal and external regulations by coaching employees on all aspects of human resources, including leaves of absence and corporate procedure.

Selected Accomplishments

Safety Stock (buffer stock) Project Created a blueprint for developers to build a program that would calculate and apply daily safety stock allocations for worldwide customers. Troubleshot and tested product before rolling out final iteration to worldwide users. Provided initial training and first level support for users after rolling out final product which saved an average of 70-75 man hours a month worldwide. Eliminated the potential of data entry errors which could affect the build plans

Uncovered a $750,000 pricing error on motherboards. Pulled, consolidated, and correlated the necessary pricing error data to the AR and Accounts teams to identify the affected customers and recover the shortages.

Cleared a three year backlog of outstanding refunds for branded product Return Material Authorization (RMA) in a little over 4 months’ time by providing customers with a more customer friendly instruction set and checklist of requirements. Streamlined the office backend procedures for administration of the RMA program eliminating the need for one part time employee and freeing up an average of 4-5 hours a week from the Escalation Manager’s desk

Education

Bachelor of Science, Law & Society, Utah State University, Logan, UT

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