ABO OBIDAH ABAZID

Technical Solutions Process Optimization Lean Six Sigma

919-***-**** www.linkedin.com/in/aboobidahabazid aczhwx@r.postjobfree.com

IMPACT

Enthusiastic technical professional applying technical and analytical knowledge, best practices,

management and training skills to deliver results that maximize customer satisfaction and drive revenue.

SIGNIFICANT ACCOMPLISHMENTS

Increased number of student 10% annually, Wake Tech Community College

Improved Motorcycle Safety Program at Wake Tech to rank second in North Carolina

Interfaced with college management to collect financial, statistical and operational data to analyze business process, submitted recommendation to streamline process and bring a saving of $40k annually, Wake Technical Community College

Collaborated with internal staff cross-departmentally to offer a program for maintenance of hybrid and electric cars, the first of its kind in the community college system, in compliance with $450k government grant

Earned Dorothea Dix Hospital Outstanding Performance Award for reducing patient incidents,

improving safety satisfaction and team building Implemented

PROFESSIONAL EXPERIENCE

Instructional Supervisor, Wake Tech Community College, Raleigh, NC 4/2010 –8/2016

Supported and enhanced service line systems and initiatives through identification of industry needs, design, testing and implementation of project plans.

Developed a thorough understanding of the service line departmental operations

Interacted with business customers to understand needs and assist in collecting, documenting and analyzing business requirements

Documented and communicated clearly and timely with college administration and customers on project status and issues.

Met with instructors, supervisor and students to define and resolve issues

Ensured processes and systems are compliant with college policies, applicable laws and regulatory changes

Brought potential impact on service line operations to manager's attention.

Lead efforts to discuss and document process workflow with the customer.

Reported on and documented outcomes, project benefits and improved processes.

Recommended process improvement opportunities.

Supervised 60 instructors teaching 40 different classes to maintain effective

department operations.

Assisted college management to define project goals and objectives by developing new Continuing Education classes regularly to meet industry demand.

Assisted with project design, plan and implementation which increased number of students 10% annually for four years increasing revenue and participation.

Performed interviews and orientations for part time instructors to ensure quality training.

Participated as Board member of Wake Tech Auto & Bike Show increasing fundraising and

program awareness within the community.

Prepared presentation materials and assisted in developing promotional material

Adjunct Faculty, Wake Tech Community College, Raleigh, NC 9/2008 – 4/2010

Teach C++ programming language

Advise students on future classes and career opportunities

Health Information Analyst, Dorothea Dix Hospital, Raleigh, NC 3/2003 – 4/2010

Audit patients’ charts and data; perform ICD-9 coding

Serve as a liaison managing patients’ court orders

Report to treatment team and assisted patients with activities

Branch Manager, Infiniti Plus Computers, Chattanooga, TN 6/2001 – 3/2003

Trained new employees on procedures and installations

Developed and researched the plan for the opening of additional branch

Provided technical solutions to end-users hardware and software issues

EDUCATION

B.S. in Computer Information Systems, North Carolina Wesleyan College

Cum Laude President’s list

Certified Program Planner, The Learning Resources Network

Lean Six Sigma, Green Belt, SBC- Wake Tech Community College & SAS

Project Management Training

OSHA training

Computer and educational Skills: Colleague, Altiris, Affinity, Blackboard, Moodle, C + +, java,

Dreamweaver, WordPress, ICD - 9, MS project, teaching and tutoring.

SKILLS

Passionate for customer service and waste reduction, Versatile, rich experiences in Healthcare,

Education, and IT. Spearhead new programs and offer new classes that transform the

community needs to classes and training to advance student’s skills and qualify them for higher pay

while increasing college revenue. Inspiring, promote positive milieu with out of the box initiatives and

assure stakeholders’ satisfaction

REFERENCES

Raymond Isler, Coordinator. Wake Tech Community College

919-***-****, aczhwx@r.postjobfree.com

Mohammad Hassan, Dean. Wake Tech Community College

919-***-****, aczhwx@r.postjobfree.com

Hampton Fields, Chief Architect

919-***-****, aczhwx@r.postjobfree.com

Contact this candidate