Customer Service Manager

Sean M. McKeon _

**** ****** ***** **., ******** OH 43231

Cell: 614-***-**** Email: *********@*****.***

Summary

Natural leader and skilled mediator who excels at bringing out the best in all employees. Results-oriented, who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills.

Highlights

Operations management Exceptional time management skills

Risk management Team building

Forecasting Natural leader

Decisive leader Employee engagement

Accomplishments_

Customer Service:

Researched, calmed and rapidly resolved client conflicts to prevent loss of members

Greeted customers upon entrance and handled cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Military

Personally responsible for over $2,000,000 of ammunition and ordinance with no deficiencies, losses or damages.

Maintained 100% accountability of a large section of equipment worth over $5,000,000 during multiple overseas deployments.

Experience

Forklift Operator

June 2014

Costco Wholesale Co. – Columbus, Ohio

Supervised material flow, storage and order fulfillment.

Oversaw training of new employees.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Operations Leader

August 2010 – July 2012

Headquarters, 10th Army Air and Missile Defense – Kaiserslautern, Germany

Responsible for the health, welfare the daily duties of 10 employees.

Responsible for the design and implementation of a mobile control center.

Trained and instructed subordinates and supported units on ammunition distribution and hazardous material handling.

Managed receipt, storage and issue of ammunition processes.

Senior Executive Assistant

June 2007 – August 2010

5th Battalion 7th Air Defense Artillery – Hanau, Germany

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

Handled all media and public relations inquiries.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Managed daily office operations and maintenance of equipment.

Assistant Operations Leader

July 2004 – June 2007

6th Battalion 52nd Air Defense Artillery – Ansbach, Germany

Assisted the Education Manager in placing over 500 personnel in various training programs.

Assisted the Training Manager in planning and scheduling over 30 major training exercises.

Education

Associate of Arts: General Studies - Columbus State Community College

Bachelors of Sciences: Computer and Information Science - The Ohio State University

Additional Information

Awarded the following Medals:

Army Achievement Medal

Army Accommodation Medal

Joint Service Commendation Medal

Global War on Terrorism Service Medal

Contact this candidate