RAY POLLYDORE

347-***-****

Email address: aczhsd@r.postjobfree.com

EXPERIENCE:

NYC HEALTH + HOSPITALS

NY, NY

**/** – 11/16

EPIC CREDENTIAL TRAINER – Conduct Cupid classroom training for Super Users, and end users. Provided 1:1 instruction of EMR system using standard templates, tools, and workflows. Administer a proficiency assessment and class evaluation after each class session. Collaborate with Learning Management System (LMS) Administrators ensuring accurate class enrollment and attendance. Develop provider personalization curriculum, including best practice guidance. Complete e-learning modules, assist in building the technical training environment.

MONTEFIORE MEDICAL CENTER

BRONX, NY

08/15 – 09/15

EPIC ACTIVATION SPECIALIST- Provided training to end users on the Cardiology/Cupid Pavilion including Congenital Heart Failure, and the Heart Transplant unit. Supported providers, nurses and echo techs in holter and event monitors work flows. Supported build activities related to Smart Software features, filtering tools, dashboards, and creating Smart Block Macros. Create physician preference list. Act as a liaison between the build team and the end users.

GREENVILLE HEALTH SYSTEM

GREENVILLE, SC

07/15 – 8/15

EPIC CONSULTANT- Trained and supported providers in the Cardiology Arrhythmia clinic. Supported the techs in Cupid work flow, schedule echo and stress procedures. Provided training on Dragon Medical Voice Recognition and its integration into Epic to providers. Assist physicians in the use of the Epic software. Provide physician personalization on specific workflows. Participate with the e-Learning QA team and assist with minor build tasks.

SAINT FRANCIS HOSPITAL

HARTFORD, CT

04/15 – 05/15

EPIC GO LIVE TRAINER – Trained on client specific build, delivered end user support across clinical and ancillary settings. Provided personalization training by creating Smart Phrases, Note writer templates and Preference Lists for providers in Ambulatory Cardiology (Cupid). Helped nurses and medical assistants star frequently used Epic activities, such as flow

sheets, images, and the MAR. Capture, track, and provide input into the curriculum design.

UFT CHARTER SCHOOL

BROOKLYN, NY

08/10 – 08/14

SCIENCE TEACHER- Teaching Living Environment and Chemistry courses, developing and preparing instructional lesson plans. Conduct weekly advisory seminars with students. Grading and proctoring exams. Teaching with E-Chalk technology, usage of smart boards, Attend conferences and webinars.

THE UNIVERSITY of MICHIGAN HOSPITALS

ANN ARBOR, MI

07/12 – 09/12

EPIC CONSULTANT- Supported Epic Care Ambulatory (General and Plastic Surgery) worked with application analyst, and Super users to implement physician documentation. Developed and facilitated clinician personalization Smart sets. Specialized training in phone Security Validation, assisted medical students in logging into Michart application software. Supported providers and schedulers in OR Case Request modifications in Ambulatory Surgery clinics.

THE UNIVERSITY of CINCINNATI HEALTH CENTER

CINCINNATI, OHIO

07/12- 08/12

EPIC TRAINER - Epic Care Ambulatory (Family Medicine) provides front office support in multiple clinic sites to ancillary staff, nurses and clinicians. Smart set builds ambulatory outpatient workflows and documentation. Create order sets, and worked with support staff to transition to Epic Electronic Medical Record (EMR).Submitted trouble tickets and optimization requests as per clinicians need.

THE CHILDREN’S HOSPITAL of PHILADELPHIA (CHOP)

PHILADELPHIA, PA

10/11-11/11

EPIC CONSULTANT- Epic Care Ambulatory (Cardiology) implementation for cardiologist in both the Cardiac Center and at (CHOP) off campus clinics. Facilitated cardiology work flows for super users. Provided support for end users in Epic Application deployment and upgrades. Created physician personalization curriculum and their preference lists for scheduling, customizing letter templates to be used for transcription. Provided support in all aspects of the implementation process and the Go Live phase.

ST JOSEPH HEALTH CENTER

YOUNGSTOWN, OHIO

08/11- 09/11

EPIC CONSULTANT- Functioned in the role of a clinical implementation trainer/IT Go- Live support working directly and on-call with physicians. Assisted and facilitated end users and residents develop workflows, order sets, (admission, discharge, and pre and post op orders.) Consulted and worked collaboratively with the Epic Project analyst and managers. Offering solutions to application issues, troubleshooting and optimizing functional issues.

MOUNT SINAI HOSPITAL

NEW YORK, NY

01/11- 06/11

EPIC SUPPORT/TRAINER- Trained end users in Ambulatory workflows, testing and maintaining workstations, technical dress rehearsal (TDR) during pilot phase prior to go live. Configuration of hardware and maintenance of epic windows (e.g. Hyperspace client, Epic Print Service.) IT Technical trouble shooting. Go live elbow support, the usage of Epic software in Computerized Physician Order Entry (CPOE), Electronic Medical Record (EMR) and e-learning. Communicate technical concepts.

YONKERS PUBLIC SCHOOLS

YONKERS, NY

09/08 - 06/10

SCIENCE TEACHER – Teaching Chemistry, Living Environment, collaborating with state lab experiments. Grading and proctoring exams. Integration of computer technology in the classroom. Coordinate science projects.

NEW YORK CITY BOARD OF EDUCATION

BROOKLYN, NY

09/95- 06/04

CHEMISTRY TEACHER – Teaching Chemistry in grades 10-12 develop, and prepare instructional lesson plans, grading homework, projects, and examinations. Participate in after school tutoring, counseling of an advisory group. Weekly science meetings and attend monthly scientific professional development workshops. Mentoring of teaching assistants. Consulting with the school guidance counselors and other departmental teachers.

EDUCATION:

TOURO COLLEGE NY, NY Master of Science - INTERDISCIPLINARY STUDIES IN BIOLOGICAL and PHYSICAL SCIENCES 08/17

CHICAGO CITY COLLEGE CHICAGO, IL - Associate in Applied Science - NURSING 05/95

SUNY @ BUFFALO, NY Bachelor of Arts - ANTHROPOLOGY and BIOLOGY 02/84

NY STATE TEACHER LICENSE: Medical Assisting –CLINICAL, EKG, ICD-9, and PHLEBOTOMY

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