Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
March 26, 2017

Contact this candidate

Resume:

G **, Buld. ** .Flat, **

Madinaty – New Cairo

Phone :012********

M : 020********** .

Email : aczhrq@r.postjobfree.com

Ehab Raffat Mohamed Kosber

Objective

To develop my career in a widely respectable bank or a multinational organization.

Education

2015 till presence : enrolling DBA – Arab academy for Sience and Technology – AAST . Cairo

2005-2007 : MBA - AAST Alexandria.

1990-1994 : Bachelor of commerce, May 94 at the Faculty of Commerce –Accounting Department.

Alexandria University.

Professional experience

Aug.2014 Currently Emirates NBD – Egypt

Assistant General Manager

District Head – Maadi ( Cairo )

Brief Summary of Responsibilities

District Head of the 6 branches located at Maadi & Mokattam area

Basic tasks :

To develop personal banking & SMBs in order to increase market share .

To develop and increase Priority banking segment acquisition .

Develop new business ideas and carry out plans for business development.

Promote and maintain relationships with customers.

Maintain awareness of different economic conditions, money market, and capital markets.

Job, function and efficiency evaluation of district resources .

Providing powerful leadership

Build, develop and motivate high performing teams .

Ensure that account officers, Relationship managers developed to achieve their maximum potential whilst also coaching them to build their awareness of the strengths/development needs of themselves .

Agree challenging performance objectives and measures for direct reports and provide regular feedback and honest assessment on achievement.

Teamwork

Work together with Cairo General Manager and Cluster support as one team to deliver the exceptional performance across the cluster.

Increase motivation level amongst the district team .

Increase the team personal and marketing skills through continuous in-house and out door tanning programs .

Nov.2011 - Aug.2014 BNP Paribas - Egypt

District Head ( Red Sea & Sinai )

Brief Summary of Responsibilities

Regional manager of the branches located at Red Sea & Sinai ( Mainly Sharm El Shiekh & Hurghada ) .

This was a special task to restructure Red Sea & Sinai Region after tourism sector collapse since 25 Jan 2011 .

The task is to define a different business model in less cost of risk and to manage region portfolio as well as to control cost and to maximize revenue .

Basic tasks :

To implement SMBs business .

Develop new business ideas and carry out plans for business development.

Promote and maintain relationships with customers.

Maintain awareness of different economic conditions, money market, and capital markets.

Job, function and efficiency evaluation of region resources .

Providing powerful leadership

Build, develop and motivate high performing teams .

Ensure that account officers, Relationship managers developed to achieve their maximum potential whilst also coaching them to build their awareness of the strengths/development needs of themselves .

Agree challenging performance objectives and measures for direct reports and provide regular feedback and honest assessment on achievement.

Teamwork

Work together with Cairo General Manager and Cluster support as one team to deliver the exceptional performance across the cluster.

Increase motivation level amongst the district team .

Increase the team personal and marketing skills through continuous in-house and out door tanning programs .

June 2009 - Nov. 2011 BNP Paribas - Egypt

Title: Zone Head ( Alex Center Zone )

The main responsibilities is to manage Alex Center Zone ( 4 branch ) in addition to the BM of the main branch of Zone .

Brief Summary of Responsibilities

To monitor branches performance and to assure implementing bank strategy and achieve set goals .

Introduce new business to the branches in cooperation with BMs ( 3 branches were newly started ) .

Establish commercial business center to handle all corporate clients and to attract trade business portfolio .

To establish new training center to cover all training needs for Alex staff ( in house training center ) .

To establish a division for wealth management client with its own resources ( well experienced staff to serve all WMI ).

April 2005- March 2009 BNP Paribas - Egypt

Title Senior Branch Manager.

Brief Summary of Responsibilities

Plan, direct and administer the marketing and operational efforts of the branch in such a way to achieve profit, growth, and the objectives of the bank within the established policies and procedures through:

The establishment and follow-up of the branch’s action plans.

The implementation of policies and procedures related to area of responsibility.

Develop new business ideas and carry out plans for business development.

Promote and maintain relationships with customers.

Maintain awareness of different economic conditions, money, and capital markets.

Motivate subordinates, evaluate performance of personnel and provide guidance and support.

Achievements

Launched the largest BNP branch at Alex Area, Performing all banking activities ( main branch ), this included the follow up and supervision of all related administrative and pre-operational works.

The branch achieved the breakeven point during the 1st year of opening as well as exceeded its targets despite the difficult economic recession Egypt is going through, with no bad debts as the branch deals with top tier private sector along with public sector customers with strong emphasis on collection.

Introducing a group of outstanding key corporate figures to BNP in different field specially in Maritime business and Oil & Gas sector .

OCT2002- April 2005 NSGB Bank

Deputy Branch Manager .

Brief Summary of Responsibilities

Assist branch manager to Plan, direct and administer the operational and marketing efforts of the branch in such a way to achieve profit, growth, and the objectives of the bank within the established policies and procedures through:

Managing the marketing team of the branch .

Marketing support to the branch team in order to achieve the branch target by monitoring their performance and to insure adhering branch manager instruction .

Assist the branch manager to Develop new business ideas and carry out plans for business development.

Achieve my personal target .

Maintain awareness of different economic conditions, money, and capital markets.

Motivate subordinates and evaluate performance.

Handling customers complaints .

The account officer of VIP customers .

Achievements

Best branch in terms of customer quality in 2003 .

Best branch in achieving Retail products in 2004 .

One of the best cross selling team head 2004 .

Promoted as a branch manager for the first newly open branch at Alexandria or delta region .

One of the assigned NSGB innovation team .

July 96- Oct 2002 Egyptian American Bank EAB

Post & De last Position Section Head – Marketing

Brief Summary of Responsibilities

Handling customer service area .

Responsible for promoting bank products and achieving a large volume of retail business .

Introducing new retail business to the branch .

Replacing the branch manager in handling marketing issue in his absence .

Introducing new payroll company to the branch .

To ensure that instructions and policies laid down by the bank are observed.

Dec .94 – June-1996 Hilton International

Title Accountant

Brief Summary of Responsibilities

Income Auditor, reviewing daily income and reporting it to the HO – London

Assistant food cost controller, Fully responsible for target costing unit .

Languages

Arabic - Native tongue

English - Fluent in spoken and written English

References

Will be furnished upon request



Contact this candidate