Stacey Hale

*** ****** ******* *****

Tallahassee, Florida 32311

850-***-****

aczhrm@r.postjobfree.com

Objective

Administrative professional who seeking full-time career opportunity with a great company that i can grow with. I have 11 years of administrative and office management experience and training in the dental and medical, and veterinarian field. Although most of my experience is in the healthcare field, I can adapt well to change, and have an eagerness to learn. I have 11 years of experience in working with all insurance companies, such as, entering treatment, filing claims, getting breakdowns, processing payments, and collections. I have 5 years of office management experience as well. The highest number of people I have managed is 6, along with overseeing the front to make sure everything was done and done accurately. I am a hard worker, fast learner, and a big team player.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend when changes occur. Thrive in deadline-driven environments. Excellent team building skills.

Employment History:

Family Dentistry at Southwood, A Heartland Corporation - Tallahassee, Florida April 2015-Present

Business Assistant - I am responsible for checking in all patients, getting their paperwok, and updates scanned into the computer. Confirm and schedule appointments, enter treatment and patient information. Verify and create insurance breakdowns and enter them into the system. Submit claims electronically, and handle all rejected claims. Enter and review treatment plans with patients and discuss their options. Work on the schedule daily to make sure we are scheduled to goal each day. Work with Dentrix and Kodak digital imaging. Balance and run end of day reports. I also work several reports each month, such as, AR collection's report, insurance aging reports, we care reports, and ASAP list report. Also, because I am a Heartland employee, I traveled every month for continous training and education.

The Animal Hospital at Southwood- Tallahassee, Florida November 2014-April 2015

Front office/Client Relations- I am responsible for answering a multi-line phone system. Also, checking in patients and clients, assigning them to a room. I enter in treatment into the computer and then check them out. I also enter in estimates and treatment plans and review them with clients. 90% of the time, I am working the front office by myself, so I am very good at working independently. I also run all the end of day reports and balance the end of day deposits. Beachton Denture Clinic- Thomasville, Georgia

February 2014 to December 2014.

Front Office Manager - I run the entire front office and manage the front office staff. I work with the Dentrix, G4 system. Enter patients into the system, check them in, write up lab slips, enter treatment and treatment plans, then review it with them with clients. Answer multiline phone system and scheduled appointments. Scan in all documents into the patient's files. Confirm patients, enter insurances and print claims for patients. Process patient payments, handle the deposits and end of day reports. I also handle all the administrative issues with the computer systems. If any problems or concerns come up patients, office or computer related, I work with the doctor and patients to figure out what needs to be done to resolve the situation or issue. Order supplies for the front and the back. There is also an in house lab, so I also assist them with any partial or denture repairs. Finally, assist the doctor with all of his personal things and errands.

Ability Towing and Salvage, LLC – Tallahassee, Florida July 2012 – March 2014

Front Office/Dispatcher- I would help out releasing cars that have been towed away. I would also answer the the main towing phone line getting all their information such as, where they are at, where they need to go, what kind of car it is and problems it is having so I would know what kind of truck to send and also quoted them the price of the tow. South Eastern Urological Center – Tallahassee,

Florida 2010– October 2012

Surgical Scheduling Coordinator – I was in charge of coordinating all surgeries and diagnostic tests that patients needed to have done. I worked for a very large practice, 8 doctors, 2 physician’s assistants, and 4 nurse practitioners. On average, I will see and schedule approximately 30 to 40 patients a day for either surgeries or diagnostic testing such as CT Scans, MRI’s, Bonescans, Ultrasounds. I scheduled surgeries at our private surgical center and all the hospitals. I would set up all the pre-ops, and review preoperative instructions with the patient. I answered a multi-line phone system. I also answered flags/messages sent internally to me to schedule patients as well. We had to make sure to answer the messages within a 24 hour time frame. I scheduled regular office visits, and follow up appointments for patients. I sent everything to our insurance specialist through computer and message system so they can get authorization prior to procedures. Everything was done by computer entry. I worked everyday and gave 100 percent of my time and dedication to our patients, and I would even follow up with them. Brockton Livick and Assoc. DDS- Richmond, Virginia 2006 -2009 Front Desk Receptionist – Answered multi-line phone system, made all appointments for the patients, filed all insurance claims, posted all patient and insurance payments. Made and reviewed all treatment plans with patients, made payment arrangements, ran off all monthly statements and sent them, handled any collections, processed the deposit at the end of the day. I also helped with the sterilization of rooms and instruments. Education

Hopewell High School, Hopewell, Virginia, 238**-****-**** Graduated top of my class with honors in advanced studies. Central Piedmont Community College, Charlotte, North Carolina Studied Business Management.

References:

Maryann Jaques, Tallahassee, Florida 32305, 850-***-****. Apri Russell Simpson, Orlando, Florida 229-***-****. Dr. David Layman, Hopewell, Virginia 23860 804-***-****.