**** ****** ********

Helotes, Texas *****

Sunil Punjabi

210-***-****

aczhj1@r.postjobfree.com

… Leading Information Technology Transformation and Execution …

Dedicated IT executive with over 20 years’ diverse industry experience managing technology professionals, piloting organizations through technical changes, and implementing cost-effective technology solutions. Known for in-depth understanding of corporate IT requirements; proven ability to integrate technology and business solutions to support corporate goals. Proven ability to build high performed IT leadership teams, delivering large-scale, quality enterprise initiatives and build business value into Information technology. U.S. Citizen, English first language, fluent in Spanish, proficient in Hindi and Sindhi.

Competencies

IT Dept. Turnaround

SAP Integration

Vendor Negotiations

Recruiting/Staffing

Mergers/Acquisitions

IT Risk Management

Legacy Systems Migration

Strategic IT Planning & Deployment

Infrastructure & Data Center Planning

Communication & Client Management

Contract Review/Recommendations

Systems & Networking Engineering

Business Strategy & Vision Facilitation

Software Development Life Cycle

Policy/Procedures Development

Program & Project Management

SOW Creation & Negotiations

International Team Building

Systems Analysis & Design

Enterprise Systems Integration

Business Continuity Planning

Career Highlights

Identified gaps in existing ITIL/SDLC processes to implement Dev, Test Dev and QA devolvement environments and related application development processes. The development platform implementation streamlined development processes while reducing implementation outages by 30%. … Vice President of IT, Infrastructure – CIO, Argo Group International

Built a “Tiger Team”, to address lack of software implementation change process and subsequent service interruptions. Team engaged leaders across business units, infrastructure and application development. Our efforts resulted in newly created change management board, change process and regulatory standards for Test, Dev, QA and production environments. … Vice President of IT, Infrastructure – CIO, Argo Group International

Salvaged low performing IT team plagued by many application outages, low morale and reputation for poor performance. Significantly improved procedures for human resources, technical, vendor management, process and outsourced partners. … Vice President of IT, Infrastructure – CIO, Argo Group International

Consolidated, re-architected and moved data center from San Antonio to Austin Texas. Consolidation including over 150 applications and 120 terabytes of data. Complete program reviewed business processes and redesign of key applications. Leveraging Virtual Server and SAN technologies, transition was completed in unprecedented 4 months, saving $1.2M of allocated $5M budget. … Vice President of IT, Infrastructure – CIO, Argo Group International

Led search for professional IT outsource partner to replace underperforming entity providing application, Level 1/2 infrastructure support. Subsequently migrated over to new partner and first time resolution of IT incidents risen from <30% to 80%+, while controlling costs, and with no disruption in service to business. … Vice President of IT, Infrastructure – CIO, Argo Group International

Led a burgeoning IT team in a business startup environment. Successfully migrating complex business applications from the parent company (NuStar Energy), creating an independent IT department. Migration included SAP, BW, BCP, refinery/terminal specific application development, and complete IT infrastructure. ... Director if IT, Axeon Specialty Products (Formerly NuStar Asphalt)

Led IT strategy to create Energy Smart Grid infrastructure supporting 1 million end-points by providing expertise to and collaborating with IT teams, business units, external vendors, and city government. ... Technology Lead, CPS Energy

Led SAP development efforts align business data needs with smart meter usage and generation data. Development effort included redesign of existing billing and customer service interactions. … Technology Lead, CPS Energy

Developed relationships with energy organizations, (ERCOT, NERC, FERC and City of San Antonio), to align new processes with regulatory standards. ... Technology Lead, CPS Energy

Built team and created enterprise data and storage strategy that included SAN, hot site data replication, NAS, and data backup features, providing highly available storage infrastructure, enhancing company’s disaster recovery capabilities, and saving 35% in data storage cost … IT Project Manager/Senior System Engineer, American Funds

Architected and planned 1,200-server data center, including virtual and physical server capabilities that provided highly available (99.999%) environment. … IT Project Manager/Senior System Engineer, American Funds

Career Chronicle

Axeon Specialty Products (Formerly NuStar Asphalt ) - San Antonio, Texas

Axeon began as a joint venture of NuStar Energy’s asphalt business, and has since been purchased by private equity investor Lindsey Goldberg in New York, NY.

Director of Information Technology – Reporting to CEO (December 2013)

Led an IT team, successfully supporting a complex environment. Including SAP, BW, BCP, refinery/terminal specific applications, Microsoft Infrastructure and a MPLS Network.

Strategize with business and operations units to support newly formed company’s operation and growth strategies. Engaged closely with business units to build an IT technology catalog, consolidating and optimizing systems. Further collaborated with company leadership leading recommendation and deployment of new technologies; vendor contracting and infrastructure purchases.

Technical environment: SAP, BW, BPC, refinery/terminal specific applications, and custom built .NET applications. Microsoft server infrastructure; CISCO network; MPLS WAN; VOIP phone; video conferencing; desktops; mobile devices.

Led team in creation and execution of IT Migration Program. Quickly built a project management team to create multiple migration projects to meet business’ aggressive time line requirements. System migrated:

oSAP/ECC, to support critical business operation functions.

oBW/BPC, financial reporting and forecasting.

oRefinery/Terminal Applications, energy specific vertical applications supporting operations, safety, and regulatory requirements.

oNetwork Infrastructure, implemented an independent network to support company spin-off objectives, converting existing sites and integrating new site acquisitions. Technologies included MPLS, VIOP, SIP and T1.

Strategized with company leadership to optimize IT application catalog.

oSAP/BW/BPC environments, creating reporting and new business functionality.

oConsolidating and optimize applications, discovering opportunities to consolidate redundant functionality and optimize applications around business process.

oCloud and 3rd party services, integrating cloud services with existing and new on premise systems to create highly available and accessible applications.

oIT Support model, creating a hybrid support model for SAP and other business critical applications. Leveraging internal talent and cost optimizing with on-shore and off-shore augmentation.

Implemented service desk and on call process with related service level objectives.

Argo Group International - San Antonio, Texas

Publically-traded international underwriter of business to business specialty insurance and reinsurance; operates 27+ international offices/sites supported by 2,500 employees; generates $1.5 billion revenue annually.

Vice President of IT, Infrastructure - CIO (October 2011 to December 2013)

24x7x365 global IT infrastructure and datacenter operations supported by 44 professionals (IT director, IT manager, 2 project managers, and 23 combined local and offshore engineers); responsible for $16 million operating and $8 million project budgets; team supports 2,500 internal and 1,000 external users from 2 datacenters in US and UK.

Strategize and oversee business system functionality, growth and capacity planning; research, recommendation and deployment of new technologies; vendor contracting and infrastructure purchases; collaboration with internal audit unit, legal department and other IT teams, in a shared services IT model.

Technical environment: .NET, Java, C++, Pyton, Windows, Linux and VMware servers; Exchange server with active sync; Blackberry Enterprise servers; Citrix server platform for remote workforce; SQL servers; HP and EMC data storage; CISCO network; MPLS WAN; VOIP phone; video conferencing; desktops; mobile devices.

Increased system uptime from less than 95% to 99.99% (currently posturing toward 99.999%); enabled through plan enhancing technical environment as well as reversing underperforming department suffering system outages and low morale. Plan addressed:

oOutsourced Partner: Replaced service desk, level 1 and level 2 support ultimately elevating incident response/resolution from under 30% to over 70%; maintained expenses with no disruption in service.

oTechnical: Refreshed technology and stabilized environment required to execute business operations and future growth; developed and introduced new server, storage, virtualization and network architectures as well as addressed lack of life cycle management, budgeting process and capacity planning.

oProcess: Reduced system outages and improved communications between IT and business unit through implementation of Change Approval Board (CAB) (ITIL standards); spanned IT, infrastructure, application developers, facilities and business stakeholders; introduced formal budget/charge back process for infrastructure; cataloged processes required to maintain data center.

oHuman Resources: Rebuilt entire IT team (on-shore and off-shore resources) as well as components of desk-side team (support engineers); elevated morale through culture change based on commitment and accountability.

Organized consolidation of 4 US and 2 international datacenters into single datacenter in Austin, Texas and London, England.

oConsolidated, re-architected and moved data center from San Antonio to Austin Texas. Consolidation including over 150 applications and 120 terabytes of data. Leveraging Virtual Server and SAN technologies, transition was completed in unprecedented 4 months, saving $1.2M of allocated $5M budget.

Elevated overall security and integrity of technology through independent security evaluation and response; followed up with implementation of IDS/IPS (Intrusion Detection System/Intrusion Protection System). Newly implemented security/compliance measures met and in some cases exceeded HIPPA, SOX and internal audit requirements.

Reduced operating costs $2 million in 2012. Additional cost savings:

oDeveloped code library procedure, reducing errors and optimizing existing development processes.

oImplemented bug tracking, documenting, and resolution processes to improve quality in house software products.

oSaved $1 million in annual data storage expenses through implementation of EMC solution, replacing HP; replacement contributed to elevation of data reliability to 99.98%.

oSaved $200,000 and added to 99.99% systems reliability through implementation of redundant WAN connection, utilizing disparate vendors.

Clear contributor to due diligence process for 3 acquisitions; evaluated technical fit and expenses for acquisition targeted as well as led team through follow up planning and execution of IT integration for newly acquired company.

Spearheaded negotiations with Slash Support (CSS) ($3.2 million); EMC ($3 million); Microsoft ($1.6 million).

USAA (www.usaa.com) – San Antonio, TX

Fortune 500 financial services company offering industry-leading banking, investing, and insurance services to past/present US military. Employs >25,000 with >8 million members, $18 million annual revenue, and >$148 billion in assets.

IT Project Manager/Consultant [TekSystems] (2010 – 2011)

Oversaw budgets, timeline, resources, and IT teams, and liaise between business and IT personnel in 3–7 medium-to-large projects, simultaneously. In addition to regular project activities, create plans/schedules, administer budgets, forecast, and deliver executive status updates.

Managed project teams’ activity/performance including offshore (India) software development/testing, onsite international teams (India, Mexico), and USAA employees. Maintained responsibility for training developer community in project implementations related to software or infrastructure.

Representative Projects:

Mainframe Services Migration - Led development project slashing costs across various business applications ~20% with ~$1 million/year mainframe cost reduction.

SalesForce Application Purchase & Implementation – USAA was considering purchasing commercial off-the- shelf software (COTS). Led effort to develop in-house solution resulting in initial savings of $735,000 plus ~$150,000 annually.

eCommerce Website – Improved performance 25% by leading planning/implementation of website CSS and Java Script code improvements.

CPS ENERGY (www.cpsenergy.com) – San Antonio, TX

Nation’s largest municipally owned energy utility with generation facilities in south/central Texas. Provides both natural gas and electric service to 1 million in San Antonio and employs ~5,000 with ~$2 billion revenue annually.

Technology Lead/Sr. Consultant (2008–2010)

Hired as technology consultant for CPS Energy’s Smart Grid Program – transformational technology to replace all city meters with advanced smart meter infrastructure using two-way digital communications to save energy, reduce costs, increase reliability and transparency.

As Technology Lead, maintained responsibility for all internal Smart Grid technology, including leading internal technology teams in systems planning/implementation. In charge of data security, server systems, data storage systems, database, SAP developers, and support teams (6 to 12); administered internal portion of $16 million Smart Grid budget, and served as key advisor to greater $150 million program. Led numerous workshops and strategy sessions of 15 to 40 employees. Also oversaw all vendor interactions to include RFP creation, SOW’s, balanced scorecard reviews, contact & SLA negotiations, managed in-house vendors and consultants against negotiated SLAs.

Developed relationships with energy organizations, (ERCOT, NERC, FERC and City of San Antonio), to align new processes with regulatory standards.

Worked closely with PUC and the City of San Antonio to overcome remote disconnect installation site issues.

Held dotted-line responsibility for meters, wireless network, and external data security, and advised metering business and service units on implementing external technologies.

Saved est. $750,000 by rebuilding existing meter inventory and installation workflows to satisfy new meters’ requirements (avoided purchase of customized workflow software).

Enabled CPS Energy to come to market with smart gird features ahead of similar organizations by leading development teams in creating customized software integrations.

Helped facilitate new paradigm’s adoption by teaming with HR, change management, and implementation staff to visit all meter reader, service repair, and generation sites to explain how new technology would improve company and describe roadmap to retrain meter readers and service personnel.

Wrote grant to Department of Energy that included numerous required technical details regarding installation, security, and equipment (after city council and mayor’s office slashed company’s budget).

Led IT strategy to create Energy Smart Grid infrastructure supporting 1 million end-points by providing expertise to and collaborating with IT teams, business units, external vendors, and city government.

Led SAP development efforts align business data needs with smart meter usage and generation data. Development effort included redesign of existing billing and customer service interactions.

Advised and selected meter security standards to meet NERC requirements.

AMERICAN FUNDS (www. americanfunds.com) – San Antonio, TX

One of nation’s largest privately held mutual fund families with >$900 billion in investments and >50 million shareholder accounts. Employs ~7,000 in 22 worldwide locations. Member of Capital Group.

IT Project Manager/Senior Systems Engineer, San Antonio, Texas (2003 – 2007)

Senior Systems Engineer, Irvine, California (2001 – 2003)

As senior member of server operations team, planned/implemented/supported 2,400 servers (1,200 in San Antonio) 24x7, maintained personal responsibility, and served as primary escalation point for ~640 high-transaction and high-storage servers (databases, Lotus Notes, etc), worked with business teams to create hardware architectures to support business units’ applications, and mentored other server team members in server/storage technologies. Regularly presented new technologies to C-level executives that included technical benefits and ROI analyses. Once initial funding was approved, headed proof of concepts projects (usually led to full enterprise projects).

Played pivotal role in reducing annual costs as major contributor to strategic planning process that included 18-month and 3-year plans based on personally provided data/projections/strategies.

Reduced tape and recovery costs 30%, and enabled American Funds to backup 2,400 worldwide servers in 1/3 previous time by upgrading existing tape backup system and developing/implementing regional offsite backup process, facilitating potential disaster recovery.

Dramatically increased efficiency, reduced server turnaround time from 5-10 days to 1-8 hours, allowed multiple applications to safely share resources, and improved server team’s response to business unit needs by spearheading efforts to implement blade servers and virtual servers.

Created Windows enterprise server strategy that saved 50% during Windows NT-Windows 2000 migration and additional 30% during Windows 2000 – 2003 server migration by working with vendor and internal business unit to evaluate application/server requirements.

Early Career:

INGRAM MICRO – Santa Ana, CA - Senior Systems Engineer (2000 – 2001)

PRUDENTIAL – Irvine, CA - IT Supervisor (1997 – 2000)

IBM GLOBAL SERVICES (CATAPULT) – Irvine, CA - Operations Manager (1995 – 1997)

Education

UNIVERSITY OF TEXAS – San Antonio, TX Master of Business Administration (GPA: 3.9) (2010)

CALIFORNIA STATE UNIVERSITY - Long Beach, CA Systems Engineering (2000)

Technical Summary

Server Virtualization / IBM WebSphere / Web Services / Microsoft Windows Server / UNIX / Solaris / Linux / Microsoft SQL / Microsoft IIS / SAP System Integration / Master Data Management / SCCM /Lotus Notes / Microsoft Exchange / Citrix / Network Infrastructure / Service Orientated Architecture (SOA) / SCOM/ / Microsoft Active Directory / Microsoft Exchange / SharePoint / Mac OSX / Anti-Virus / Intrusion Detection Systems / Server Technology (HP & IBM) / Data Backup Systems / Server & Storage Consolidation / Server Virtualization / VMware ESX / Fibre Channel SAN / EMC & HP iSCSI / SCSI / FC / Network-Attached Storage (HP & NetApp) / Server Clustering with Microsoft & F5 / J2EE / .Net / SQL Server

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