Sana Hassan

Resume

KNOWLEDGE OF Customer satisfaction Prequalifying prospects Arranging call backs Switchboard duties Customer service Reception duties Telemarketing

Cold calling

Resolving problems

PERSONAL SKILLS

Articulate

Prioritising work

IT literate

Discrete

Team player

Time management

Flexible

Detail focused

PERSONAL DETAILS

Sana Hassan

House no120

Street no15

Jangua town

Adiyala road

Rawalpindi,

Pakistan

M: 030********

E:aczhc3@r.postjobfree.com

CAREER OBJECTIVE

A committed and well-motivated young person who aspires to hold a position where she will be able to interact with customers on a daily basis.Highly articulate & having a clear friendly voice, Sana is more than able to offer concise & polite assistance in a phone conversation. She is currently looking for an exciting opportunity in a customer focused environment, where She will be able to deliver a high quality service & support his employer’s vision.

ACADEMIC QUALIFICATIONS

Women College Of Samnabad,Lahore 2001 - 2003

intermediate Studies Pass

Women College Of Samnabad,Lahore BA. 2004 - 2006

Economices Pass

Psycology Pass

Persion Pass

CALL CENTER SKILLS AQUIRED WHILST STUDYINGS

Dealing with calls in a highly professional manner.

How to act as the first point of telephone contact for a customer.

Handling complaints in a diplomatic way.

Accurately updating customer records with information.

Responding to customers who have special communication needs, such as language difficulties or disabilities.

Answering any queries quickly and efficiently.

Quickly understanding a callers point of view and to empathise with them.

Able to respond and adapt to the needs of all customers.

Fully aware of all laws & regulations regarding data protection.

Quickly processing information.

KEY COMPETENCIES

Excellent verbal and written communication skills.

Ability to work with minimum supervision in a busy environment.

Able to do repetitive tasks accurately over long periods of time.

Working knowledge of MS Office software and spreadsheets.

SELECTED ACHIVIEVEMENTS

Got first prize in mobilink Training.

Run a blog on how to ‘Exceed customer expectations & encourage repeat business’.

Successfully completed a one week Advanced First Aid Course.

Attend mobilink Training workshop on

1.Experience for a better Everyday 2.customer dealing 3.posture and gesture

reading 4.body language.

Work also in 3G Internet services in Pakistan first time.

work also in first team on FCA in all over Pakistan.

HOBBIES & INTERESTS

She is also a member of a local debating society, where is gets to speak in front of audiences and has to hold in depth conversations for long periods of time.

Experience (Previous)

Worked from OCT -2006 to DEC 2007 as TEACHER in MODERN SCIENCE ACEDEMY HIGH SCHOOL. Worked DCE-2007 to OCT 2008 as senior sales officer and also active team leader in ASKARI BANK

Credit sales Dept.-LHR.

Worked OCT 2008 to DEC 2008 as SR.SE IN COP Dept. in BANK ALFALAH.

Worked from DEC 2008 to JAN 2011 as Customer Relationship Officer,Trainer and Team coordinator in ABACUS

CONSULTING IN FCA Dept.

Worked from JAN 2011 till JAN 2015 as CSR and Trainer in Mobilink Call Center WTC.

Currently work

Working in EFU Life Assurance LTD as recruitment and training Manager from 2nd December 2016 till now.

Professional Training Course

SUCCESSFULLY Completed all 18 modules of Harvard ManageMentor.

Change management Delegating New manager transitions

Crisis management Feedback essentials Stress management

Customer focus Innovation & creativity Team Leadership

Decision making Leading &motivating Team management

Developing employees Negotiating Time management

Difficult interactions Persuading others Writing skills

Consumer Banking Liabilities Products.

Consumer Banking Assets Products.

Team Building.

Selling Skills.

Customer Servises

upselling skills

Baheiver in Customer services

Achievement[Banking]

Country wise BEST CRO of 2nd quarter for the year of

2007 in ASKARI.

Region wise BEST team Agent of 1st quarter for the year of

2008 in ALFALAH .

Country wiseBEST Senior Relation ship Officer of for the year

2007 in ASKARI.

Best CRO OF THE MONTH in team in month of july and oct.

in ABACUS CONSLTING

Become in top ten agent in best Quality on Floor.

Refernces

"WILL BE REQUEST ON THEM"

Contact this candidate