Maryann Lombardo

*** ********* ******, ********, ** 11222

646-***-****

E-mail: aczhc2@r.postjobfree.com

Work Experience:

*/**** - ******* ***** *********** Brooklyn, NY

Receptionist

Phone intake. Collect rent and correspond with tenants.

9/2014 - 3/2015 New York Eye & Ear Infirmary of Mount Sinai New York, NY

Volunteer for Internship

Volunteer in different sections of the hospital including

Medical Records, Recovery and PAC-U.

9/1992 – 3/2014 Alexander Communications Group Inc. Boonton, NJ

Senior Customer Service Representative

Heavy phone intake and customers service delivery; Telemarketing for expired accounts with a 7% renewal rate; Create and update marketing lists; Credit card processing; process book orders. Ship book orders both domestic and international. Decision maker in customer service calls. Data entry of new orders and renewals.

9/1989 – 6/1991 Daylight Transport Brooklyn,NY

Receptionist/Switchboard Operator

Answer phones, enter transportation pick-ups, and assist in Sales Dept.

Education History:

07/2014-08/2014 Borough of Manhattan Community College New York, NY

Electronic Health Records Training

09/1972-06/1973 The Wood School New York, NY

Secretarial Studies

09/1968-06/1972 Bishop McDonnell Memorial High School Brooklyn, NY

Skills:

Microsoft Suite; Typing-80 wpm; Credit card processing; accurate data entry; telemarketing, excellent customer service skills.

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