Michael Kim, PMP

** ******** ***** ***** *********, NJ 08902 908-***-**** aczhbp@r.postjobfree.com

IT PROJECT MANAGER

ENTERPRISE IMPLEMENTATIONS QA MANAGEMENT SYSTEMS ANALYST

Over 13 years of experience in Information Technology and management consulting profession with

past 8 years focused on leading teams and project management, directing full SDLC projects, utilizing Waterfall

and Agile methodologies, consistently delivering products meeting customer satisfaction and expectations of the

stakeholders, and achieving project goals and objectives.

During over 10 years of employment with Accenture, top performer and significant contributor recognition

received in numerous projects as team lead and functional SME with strong analytic skills.

IT project experiences in system implementation, SDLC, J2EE, PL/SQL, data interfaces / product / system

/ user acceptance testing, and data validation.

Oversaw large scale enterprise-wide projects, at USPS account, budgeting $1 to 2 million, managing

resources, stakeholders, and cost.

PMP certified since November 2010.

Core Competencies and Skills

Project Management: Business Systems Analyst: Quality Management:

Enterprise-wide Implementations Application Design Product, System, Interface, UAT

Scope Management Functional SME Test Planning / Preparation

Risk Mitigation and Resolution Requirement Analysis Test Execution

Resource Management Requirement Traceability Matrix Test Data Management

Client Relations Business Liaison Defect / Issue Management

Team Leadership Functional Testing

Waterfall and Agile SDLC Data analysis

Project Experience and Achievements

Johnson & Johnson (New Brunswick, New Jersey), Project Manager Contractor June 2014 to September 2016

LawManager Implementation: Worked with J &J senior management on LawManager, matter management system,

migration effort through SDLC phases and multiple releases.

Successfully executed owned SDLC phases, closing issues and completing the deliverables.

Resolved issues and defects in timely and efficient manner throughout all SDLC phases.

Effectively managed communication with multiple internal and external constituents and matrix partners

involving internal resources, UAT participants, third party vendor, and business stakeholders to achieve

project goals and tasks.

Provided statuses and metrics to senior management to achieve project timeline objectives.

Obtained business process knowledge on matter processing, becoming SME to define and map business rules

to requirements to testing.

Documented testing artifacts and deliverables in accordance with the compliance, audit, and SOX: UAT Test

Plan, Scope, Test Cases/Scripts, Test Report, and Requirement Traceability Matrix

Educated business stakeholders on UAT process and execution to deliver quality product, conducting and

facilitating meetings.

Established defect identification and resolution processes, managing formal and informal communication

with the vendor and business testers.

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Proactively managed requirement and scope updates, recommending risk mitigation and project plan changes

as needed.

Completed timely test execution, supporting UAT testers throughout UAT cycles, and assisting in resolving

issues outside of testing.

Results: Became functional SME in LawManager for the business and the project team, being recognized as

performing above and beyond. Documented and delivered all testing artifacts in timely manner and managed risk and

issue resolution to mitigate delays.

AIG (New York, New York), Project Manager Contractor April 2013 to May2014

Treasury Transformation OpenLink Implementation: Planned and developed UAT cycles and schedule with PMO

program manager, completing the deliverables in accordance with the schedule and audit.

Worked with the stakeholder to ensure project scope and business objectives were met in UAT.

Ensured scope coverage of test cases for compliance and audit, mapping requirement, drafting and

maintaining requirement traceability.

Designed, developed, and standardized defect logging and tracking processes, utilizing SharePoint, for timely

issue addressing and resolution.

Produced metrics, scorecards, and reports required to track UAT execution progress for senior management.

Kicked off and managed UAT execution for business users, testers, and stakeholders.

Supported UAT testers throughout UAT cycles, assisting in resolving environment issues and defects.

Documented and obtained sign-off from the users and senior management on BRDs, consulting and

collaborating with business users and stakeholders, eliciting requirements through interviews, workshops,

research, and analysis of documents, data, and workflows.

Developed and produced UAT test cases and scripts for system implementation of drafted BRDs.

Results: Developed effective defect management process for the project to follow, ensuring timely issue resolution and

meeting the go-live date. Gained understanding of AIG Treasury Operations and Risk Management workstreams for

OpenLink implementations, which led to being selected to own the liquidity management component of the system.

Accenture (Florham Park, NJ and Arlington, VA), Senior Systems Analyst / Project Manager

September 2002 to April 2013

United States Postal Service Projects: Managed application support and customized web application projects

budgeting $1 to 2 million, from inception to closing. Led application support projects involving enhancement and

maintenance releases, resolving production issues.

Managed LCRS application support project budgeting over $1 million, initiating, planning, and scheduling

enhancement and maintenance releases.

Delivered final product across 20 plus facilities in US, visiting sites to ensure proper implementation and

training.

Worked with PMO team to plan and schedule projects, and maintain budget.

Developed and managed communication to effectively provide support and statuses to various USPS business

units, such as IT department at the headquarters and operational distribution / logistic centers.

Developed project plan, defining WBS, identifying and managing dependencies and critical paths, and

establishing timeline and milestones.

Effectively managed project schedules, budget, and resources to achieve project goals.

Proactively managed risks and changes to the project scope and requirement with contingency plans.

Delivered all required SDLC documentation, exceeding the expected quality, to the clients.

Led the application support team with 3 to 6 team members for executing monthly maintenance, production

issue resolution, and change requests.

Maintained contract budget for monthly cost variance, EAC, ETC, and VAC, consistently meeting targeted

margins.

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Monitored application support work efforts and services for quality and scope, implementing formal work

execution processes and issue logging practices for proactive risk management.

Managed communications with USPS IT program managers, business customers, and end-users, providing

timely status reports to appropriate stakeholders.

Managed USPS SASS project functional team with up to 8 team members, budgeting $2 million and

submitting 15 out of 18 deliverables for client approvals.

Led USPS LCRS functional team with 4 team members on initial deployment and subsequent releases,

budgets ranging from $500K to $800K.

Acquired, trained, and developed functional team resources to have them execute work as SMEs.

Guided and mentored functional team resources through various SDLC phases for improving performances

and timely work execution.

Directed and allocated work efforts during various functional related SDLC phases; requirements gathering,

design, and testing.

Discussed and submitted team resource formal project performance reviews and evaluations.

Coordinated meetings and communications with business customers and end-users to gather and finalize

requirements.

Reviewed deliverable work packages to ensure quality was being met for functional related work packages;

finalized requirements, designs, and test completion.

Oversaw multiple Customer Accepting Testing efforts that resulted in successful sign-offs, delivering end-

products that met quality and customer satisfaction.

As a career counselor, represented and participated in annual evaluation and laddering processes for the

counselees, advising on their performance reviews, project engagement, and career paths.

Results: Maximized project margin with effectively utilizing resources while achieving project goals and retaining

on-going contracts. Received top tier peer-to-peer annual performance ranking through numerous years.

Earlier Roles at Accenture, USPS, Pfizer and AT&T Projects: As a developer, tester, and application support team

member, coded in JAVA and SQL/PL, documented testing artifacts, executed tests, and supported applications and

users.

Established reputation as one of the best functional SMEs with demonstrated detailed oriented work

executions during various testing phases and system investigation.

Developed functional specifications and captured requirements per the business rules/logic; drafting and

finalizing requirement and application design documentations.

Advised the build team to maintain requirements and designs through various SDLC phases.

Performed extensive data validation using SQL for in-depth testing and to proactively prevent issues.

As application support team member, identified, escalated, and communicated with the team, resulting in

prompt resolution.

Tracked discovered defects and issues for the team and management.

Documented meeting minutes and status reports for management, customers, and other stakeholders.

Selected as a key team member to support multiple post-deployment activities that included first article

testing, subsequent releases, and application support.

Recognized as top performing application support team resource, interacting with end-users and business

customers to educate and inform full nature of discovered issues.

Set standards in status reporting for other team members to follow.

Created comprehensive list of test cases and scripts to ensure requirement coverage, completely owning

product testing.

Timely completed test execution, and met demanding aggressive testing phase deadlines.

Delivered quality product by identifying anomalies outside of the requirements during testing and executing

regression testing.

Selected to represent UAT to the clients, providing on-hand support.

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Results: Set standards in deliverable documentations, mastered test execution, and promptly resolved issues from

testing and production with effective troubleshooting analysis. Selected from test team to represent UAT and client

facing tasks.

Education and Credentials

Bachelor of Science in Administration of Justice, Rutgers University (New Brunswick, New Jersey), 2001

PMI-Certified Project Management Professional (PMP), 2010

69 Princess Drive North Brunswick, NJ 08902 908-***-**** aczhbp@r.postjobfree.com

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