Michele LaPrad-Getz, PMP

540-***-**** aczh99@r.postjobfree.com

Professional Profile

Certified Project Management Professional (PMP) seeking a long-term, growth-oriented position where strategic and operational expertise in project lifecycle management can impact revenue, cost efficiencies, quality, risk management or other corporate/organizational goals. Over 20 years’ progressive career with solid track record demonstrating expertise and on-time delivery. Open to public or private sector.

Project Life Cycle Management: Requirements Gathering; Migration Planning documentation; Task Identification, Documentation, Tracking; Project Scheduling/Tracking; Resource Allocation; Status Reporting; Problem Resolution Process; Testing Planning and Management; Risk Identification and Mitigation; Validation Planning/Implementation; Post-Audit Measurement/Evaluation.

Business Applications: Broad-based experience in enterprise-wide applications, multiple business units, vendor partnerships, E-Commerce; program and project initiatives, redesigns, upgrades, ongoing maintenance and regulatory change management.

Leadership / Supervision: Manage and coordinate cross-functional project teams; interface closely with business unit managers, legal, training, QA, security and other stakeholders; liaise with IT and/or external vendors to facilitate applications development and testing.

Communications: Implement effective communication strategies to ensure all internal and external stakeholders are “on board” to achieve project milestones and goals. Schedule, coordinate and deliver status updates, meetings and presentations to all levels of corporate and business partners.

Computer Savvy: Quickly adapt to new/advanced hardware environments and software applications. See comprehensive Platforms/Technology list below.

Project Management Experience

TekSystems – ITGBrands LLC January 2015-present (50+ hrs week)

Sr. Project Manager January 2015 - Present

AssurX:CatsWeb – Customer Service call intake application integration for global partners. Application validation in-line with implementation. Expanded products to include 15 new products to include global manufactures. On time under budget with ROI of 10%.

Responsible for >$500,000 capital project budget, including external vendor management and contract services, 8 person team for implementation internally.

Master Control upgrade and validation, QEM modules in regulated environment: $500,000 budget.

Enterprise vendor selection and implementation for validated manufacturing reporting system.

Program Management for enterprise manufacturing application and internal processes that support reporting all adverse identifications in 4 lanes of business that support the FDA inquires. Process management solution for recording end to end testing, reporting and audit for FDA requests for ITGBrands.

Program manager for manufacturing work stream for machine replacement and lab systems integration to new products. Metrics identification and management for success of integration.

BI reporting project manager responsibilities to identify all reporting integration lanes to support corporate merger activities.

Project Reporting at corporate level of Tri-lateral Merger. Responsible for six business lanes of detailed status, task and issue reporting. Mock implementation and testing management over site for mergers.

Review of success measures meeting corporate goals for implementation and follow on programs for continual improvement.

Artemis Professional Services April 2014-Dec 2014 (40+ hrs week)

Project Leadership for business development

Identify business development relationships for local/federal and state contracts supporting Kindiwa Inc.

oAmerican Global Logistics: created and documented rate program for online import/export recording process for 248 transportation lanes. New business development process design and documentation.

oIVet Solutions: development of detailed solution metrics for program requirements. Defined goals for veteran support program needed then secured four local business support. Total support secured was $35,000.

SHINE Systems & Technology, Martinsville, VA May 2013-April 2014 (25+ hrs week)

Sr. Proposal Coordinator

Coordination and supervision of team for NGIC RFP – Intel analysis contract as a whole (6 million contract)

oRequirement definition to RFP and mapping using Shipley methodology

oMS Excel template development system for Pink team reviews and monitoring progress for executives with

oMS Excel template development for internal RFP process/project management approved and implemented by senior executives.

Ace Private Risk Services, Salem, VA (Jun 2011-2012)

(Global high-net worth insurance provider for Auto, Home, Valuables and Umbrella coverage)

PROJECT MANAGEMENT / LEAD BUSINESS SYSTEMS ANALYST, North American IT HQ

Long-term contract position through TEKsystems providing expertise in project management focusing on documentation of business system requirements, forms/process enhancements and regulatory change management. Hold leadership role on cross-functional teams (business unit, program, website managers, client relationship staff, technical analysts); interface with vendor developers, IT testing and agency services.

Key projects:

Billing Statement Redesign: 8-10 month project with anticipated roll-out 2Q2012; lead role in redesign for more user-friendly wording and format. Wrote requirements definition and participated in Focus Group.

Expanded Credit Card Functionality: 12 month project with anticipated roll-out 2Q2012; lead role in requirements gathering and documentation to expand online bill-paying to include all major credit cards.

Forms Revision / Regulatory Change Management: Oversee, coordinate and validate ongoing forms updates and revisions to ensure compliance with regulatory changes. Developed checklist (adopted department-wide) to facilitate regulatory change management.

Branch Banking and Trust (BB&T), Roanoke, VA (Jun 2006-Aug 2010)

(National full-service commercial and retail banking institution with >$165B in assets)

PROJECT MANAGEMENT-TECHNICAL, Virginia Operations Center (2007-10)

Operations Business Analyst III (2006-07)

Joined HQ for Phone Channel Disaster Recovery responsible for project management/support of five call centers in three states, with 900+ employees and 650+ users. Expanded Project Management role following reorganization to PMO (Project Management Office) structure.

Led cross-functional teams, coordinating closely with LOB (Line of Business) IS Manager, IS Development and Telephony Team, Training, QA, Call Center Management, Legal, Corporate Security, Audit and other stakeholders. Participated in 2007 development and annual testing for Phone Channel Disaster Recovery.

Key projects:

Banking Telephony Integration: 5-month project went live Jun 2010, impacting five call centers in three states. Managed discovery, testing, implementation and post-audit processes to bring telephony into compatibility with Corporate Enterprise Network. Leadership role from start-up to roll-out.

Blended Agent Technical Requirements: 3-month project impacting 45+ agents in NC and VA, enabling management of multi-product call types on same platform. As LOB Project Manager, led gap analysis, evaluation/definition of new security type, and call routing configuration/change definition.

New Security Type/Group Definition: New security type for “blended agent” business needs laid groundwork for new dimension of disaster recovery relating to specific skill types. Adopted by other call centers to enhance business recovery initiatives.

Monthly Releases: LOB Project Manager/IT liaison for ongoing desktop telephony requirements and integration, phone channel applications/enhancements, service center upgrades. Managed communications, testing, post-implementation documentation, process evaluation/validation, training, audits.

“Train the Trainer” Sessions: Developed soft phone training and conducted “train the trainer” sessions in New Telephony Application Configuration, Service Center Upgrades (new screens, functionality), Client Central Enhancements X-4, and PH24 (Phone 24/Client Central Enterprise Application).

The Roanoke Times, Roanoke, VA (May 2005-Jun 2006)

(Times-World Corporation publication ranked #1 in the U.S. for adult readership of weekday newspaper)

PROJECT COORDINATOR

Held project management responsibility for online business applications. Managed team meetings, task scheduling, timelines, vendor requirements; interfaced with vendors and cross-functional departments.

Key projects:

www.jobs.roanoke.com: Project manager / IS liaison for requirements definition, website placement, RFP evaluations, stakeholder communications, task management, documentation, implementation, report development and post-audit review. Provided major input in website redesign and site evaluation.

Online Vendor Partnerships: LOB Project Coordinator for all Homes and Rental listing applications; managed vendor relationships, product selection process, development/testing for time/expense tracking.

Whirlpool Corporation, Benton Harbor, MI (Jan 1990-Feb 2005)

(Fortune 100 company; global manufacturer/distributor of household appliances; N.A. HQ Benton Harbor, MI)

PROJECT MANAGER, E-Commerce Team (Jun 2002-Feb 2005)

Promoted through the ranks from Work Station Support Technician to Senior Technical Analyst to Project Manager providing expertise in E-Commerce business applications. Managed time, budget, resource allocation, project administration and reporting. Provided strategic business analysis; coordinated change management, process definition and project implementation. Interfaced with IT (networking, applications development, infrastructure), help desk, telephony and database support groups.

Key projects:

E-Commerce Shopping Management: 13-month project, 3-phase roll-out in 2004/2005; PM role from start-up to roll-out of company’s first online presence. Managed requirements gathering to roll-out.

Employee Purchase Program: 8-month project went live 2003 impacting 6,000 N.A. employees. Managed program development, testing, monitoring, multi-department and vendor coordination, training.

Website Development / Integration: Major input in website development/integration for above projects.

Training: Defined resulting functional and process changes for implementation in training programs.

Additional experience: PRODUCTION INTEGRATION MANAGER, Integrated Imaging / CaseworksWeb, Roanoke, VA (Aug-Sept 2010) – Small start-up business specializing in comprehensive medical management software. Facilitated forms tracking database and internal process improvements. Company downsized. Satellite Communications Spécialiste (E-4/Acting E-5), United States Army. Honorably Discharged.

Education / Certification

Project Management Professional (PMP), Project Management Institute (PMI), Sept 2011

SQE Risk Based Testing Certification, SQE Training, Aug 2009

Licensed Private Investigator, Commonwealth of Virginia, Oct 2008

Collegiate and Advanced Training (representative list): TARABS Training Communication Strategies

Decision Focus ISD Introduction and Application Six Sigma Green Belt Training Customer Immersion

Analysis & Design of Infrastructure Customer Consulting Skills Innovation Idea Consultant

Workplace Diversity Time Management Project Management Process Development Problem-solving

Computer IS Studies, Lake Michigan College General Studies, University of Maryland European Division

Leadership / Community Involvement (representative list)

Tribal Member Cherokee Nation, Life Member AmVets, Volunteer, Reception/Complaint Desk, Veteran Affairs Medical Center, Salem, VA (Jan-Jun 2011) Village President, Village of Stevensville, MI (elected/paid position, two terms, Apr 2000-Feb 2005) Chair, Board of Directors, Stevensville Fire Department (Apr 2004-Feb 2005) Whirlpool Corporate Volunteer: Member, Mentor Program and Executive Diversity Council; founded/led employee Women’s Network and Native American Network

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