EXPERIENCED EXECUTIVE ASSISTANT & OFFICE MANAGER

Results Oriented Priority-Driven Service Directed Strong problem-solving skills

Manufacturing and Real estate company environment

Education

Florida Community College Jacksonville, Fl

Associate of Arts, Graduated with Honors

Awards

CARE Award (Courtesy, Attitude, Respect and Enthusiasm) from University Medical Center (from over 4,000+ employees); ERA Franchise Award -1st in Customer Satisfaction (from over 2,600 franchises), Manpower Tiffany Award for Sterling Service (over 1,000 hrs of work with excellent approval rating)

Skills

MS Office Suite

Email / Internet

Sharepoint

Quickbooks

Microsoft Publisher / Access

Adobe Pro

SAP

ECM / Open Text

Documentum

Experience

BWXT (Prev. B&W) Nov 2011 – Dec 2016

Document Control Specialist

Enhanced Customer Service experience for document management system

Responsible for training and influencing engineers and management to utilize new systems

Created Dr. RM (Records Mgt) to showcase Tips for better utilization of DMS

Participated in Kaisen on record management process, suggested and implemented solutions

Identified need for shared system depository with Customers, launched use of new product

Lead effort to incorporate offsite facilities in communications & training

Increased offsite users and maximized their utilization of DMS

Completed Corrective Actions identified through CAR system

Assisted with Safety Identification Issues & solutions (received several recognitions)

Completed multiple V/V reviews of systems

Created Test Scripts and Conducted Group UAT for new systems

Lead effort to create and drafted Records Management Manual

Served as United Way Coordinator for over 3 years

Diamond Power Int’l, Inc. (Div of B&W) August 2006 - Sept 2011

Office Manager, Executive Assistant and Event Coordinator

Established and Coordinated Proposal Tracking Spreadsheet

Established locked NERC Compliance Room and VPN Tracking Customer Manuals

Assisted with interviewing and hiring/processing of team members

Successfully identified and implemented required changes for Name Brand Change Recognition

Served as United Way Coordinator for 5 years, 1st for this organization

Successfully organized and hosted WFC Annual Conference each year (avg 160 Customers and appropriate personnel, highest attendance 175)

Successfully initiated and organized special training events (offsite, 1st ever)

Directed 3 employees for tasks and coordinated vacation coverage, served as backup Bookkeeper

Launched Customer Liaison Role and improved customer recognition and communication

Automated Industrial Technologies, Inc. August 2006 - Sept 2011

Office Manager, Executive Assistant

Handled all correspondence for business

Processed Proposals, updated status spreadsheets which led to creation of Forecast Pipeline spreadsheet of potential work and reasons bids were not accepted (to develop our success rate)

Assisted with identifying and reaching out to develop new business opportunities

Established Project Coordination Spreadsheet leading to identify need for new position of Project Coordinator

Scheduled all travel arrangements

Handled all employee Insurance Issues

Region 2000, Regional Commission Oct 2001 - August 2006

Administrative Assistant and Bookkeeper for DOL Grant

Created tracking worksheet for monitoring progress on 2 DOL Grants

Served as Grant Liaison with 14 Companies and 1,400 Participants

Organized meetings, handled communications, compiled and distributed minutes

Benchmarked progress of participants

Identified trends, and suggested changes in structure of grant execution

Prepared quarterly reports for DOL

Thomas Road Baptist Church Oct 2000 – July 2001

Music Secretary and Office Manager

Actively recruited volunteers for library and new choir/orchestra members

Established monitored attendance and follow up on people who dropped out or missed 2+ weeks

Communicated with choir and orchestra members as well as special groups

Arranged for Special Musicians and their accommodations

Managed Master Calendar for scheduling group transportation, room arrangement and daycare

Coordinated Special Events such as 4th of July Celebrate America with over 20,000 attendees and the Living Christmas Tree

ERA Davis & Linn Real Estate Mar 1998 – June 2000

Office Manager and Relocation Director

Company Earned 1st in Customer Satisfaction Award (from 2,600 franchises) under my tenure

Performed Relocation Presentations for Group Moves, including 2 Major Companies’ Corporate Group Moves

Coordinated Referrals for 3 major Referral Businesses bringing company to highest level of sales at that time, closed over 200 home sales through referrals

Created Spreadsheet for tracking source of referrals to better focus work efforts following Pareto Rule (never done before in this company)

Researched sales studies and provided key words/phrases for sales agents to use; i.e. Not “If you know someone is moving, let me know.” but “Do you know someone who is moving?” changing type of response and allows agent to ask for details, etc.

Expanded research for customers relocating and customized info packets to their specific needs

Established several websites to promote company services

Executed Signatory authority for checks

Other Positions held:

United Way of Northeast Florida, Administrative Assistant for the Executive Vice President, Jacksonville, FL 3/97-3/98

ERA Services, Inc., Administrative Assistant, Jacksonville, FL 5/95-3/97

University Medical Center, Secretary/Clerk Typist, Jacksonville, FL 3/92-5/95

Women’s Health Specialist, Office Assistant, Jacksonville, FL 8/91-3/92

Noland Company, Office Assistant, Jacksonville, FL 8/80 – 8/81

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