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Business System Analyst, Process Analyst

Location:
Cranberry Township, PA
Posted:
March 27, 2017

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Resume:

Oksana Glotova

*** **** *****, ********* ********, PA 16066

724-***-**** • aczh63@r.postjobfree.com • www.linkedin.com/in/oksana-glotova-8b97546a

IT Specialist

Professional with 12+ year solid history of effective business process experience with an emphasis on business performance viewpoint and software solution functionality.

Areas of Expertise

Broad knowledge and success in an economics, accounting and warehouse system environments, to include requirements gathering and full life cycle project management.

Success developing, executing, and analyzing quality assurance, integration, and acceptance testing plans for software design, implementation and support.

Completing data analysis with business and user experience viewpoint, to explain customer’s data, map business requirements to data, check data errors and design solutions to restore data.

Skilled team leader and negotiator with a track record of coordinating multiple tasks effectively ensuring timely completion of deliverables.

Excellent communication skills and ability train users, troubleshoot system issues, and ensure total client satisfaction.

Technical Proficiencies

DBMS:

Oracle, Firebird

Technology & Language:

OLTP, Data Warehousing, PL/SQL, SQL, UML

Software:

BPMN Solutions, Icar 2.0, Open Icar Platform, Parus, Flagman, Axapta Navision, SAP R3, Oracle Forms, Teamtrack, Jira, Open Icar, SVN, Redmine, MS Office (Word, Excel, PowerPoint, Outlook, Project, Visio)

Professional Experience

EPAM Systems - RenLife, Moscow, Russia

Business Analyst Team Lead (2015 – Present)

Prepare information in support of pre-sale activities such as materials gathering, project estimation and planning. Gather initial customer requirements. Define software modifications scope and functional requirements and test strategy. Orchestrate entire scope of projects including coordination of tasks, review of documentation and discussion of results with customers.

Key Achievements:

Clearly outlined customer operational and accountancy transformation process designing modifications for a large process from operational data to financial reporting.

Successful completed project on time delivering project documentation to customer as a main part of tender.

NetCracker Technology Corp., Togliatti, Russia

Lead Software Engineer (2013 – 2015)

Performed business process analysis, modeling and modifications including ad-hoc operational and strategic analysis as requested. Designed a variety of process tools such as documents, optimization tools and recommendations for improvements. Defined internal tracking and DWH system requirements in support of department goals. Documented and maintained department processes including KPI reports and communication of gaps in technical forecasts regarding new project environments. Served as a liaison among colleagues to encourage consensus on terms, approaches, roles and requirements regarding performance testing nonfunctional requirements hardware capacity planning. Performed ad-hoc operational and strategic analysis as requested.

Key Achievements:

Documented key department processes defining gaps and resolutions with the team allowing for a simplified and timely start-up for projects and efficient delegation of tasks.

Streamlined workflow resulting in decreased production time such as reducing wait time for complex bug assessment by 20%.

JSC “Comsoft”, Togliatti, Russia

Deputy Head of Department (2011 – 2013)

Managed customer requests including SLA parameters and legislation rules. Participated in pre-sale negotiations outlining timeline and scope expectations for clients. Improved service performance management through identifying, designing and implementing fixes to resolve bottlenecks. Responsible for 1st and 2nd line support which entailed providing responses to customer requests, troubleshooting, reviewing and modifying technical specifications, planning and execution of manual testing, performing data conversion, reviewing technical and user guides, participating in software modification meetings and designing solution performance optimization proposals. Managed software product from technical, methodological and usability viewpoint.

Key Achievements:

Recognized by management and customers for the significant improvement in quality of support service and software product provided.

Effectively supported a complex accounting methodology system mitigating customer objections and issues and considerably reducing report execution time.

Head of Department (2002 – 2008)

Managed economic, financial planning, accounting, tax accounting and management accounting processes. Developed procedures for economic planning, budgeting, accounting and tax systems. Defined specifications to ERP and accounting solutions. Prepared and executed test plans, scripts and training.

Key Achievements:

Successfully implemented a corporate management accounting solution for a customer in 18 different locations simultaneously with 50 to 300 end users per location.

Championed the launch of a complex automation project for ERP solution for a large chemical company increasing the efficiency of operational management.

Entrepreneur Alisova, Togliatti, Russia

Lead Accountant (2003 – 2006)

Oversaw all accounting procedures including defining important accounting measures, identifying errors. Implemented new accounting software and designed reports for management.

Key Achievements:

Highlighted profitability measures for company owners resulting in more effective management processes.

Education and Training

Togliatti State Academy of Service, Togliatti, Russia

Bachelor of Science Degree in Business, with a specialization in Accounting



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