Administrative Assistant Customer Service

ANUM J. IQBAL

****-*** *** ** ********, Alberta T6W 1Y2 289-***-**** *.*******@*******.***

PROFILE SUMMARY:

An individual who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Extensive knowledge of Microsoft Office Word, PowerPoint, Excel, Access and Outlook, experienced in all office duties.

Worked in a fast paced office environment, handled mailroom, Couriers, photocopiers/Scanners, Filing, Alpha/Numerical Data Entry and general office duties.

A productive team player and an independent worker with strong ability of handling multi-tasks in a busy work environment.

Fluent in English, Punjabi, Urdu, and Hindi, can understand basic Finnish.

SKILLS:

MS Windows proficient

Creative problem solver

Exceptional communication skills

Strong client relations

Proficient in cash management

Multi-line phone proficency/Professional

phone etiquette

Data entry

Daily Office Operation

Strong Interpersonal Skills

Strong Problem Solver

Dedicated Team Player

Excellent Customer Service Skills

Ability to handle multiple Tasks

Strong Attention to details

Quick learner

WORK EXPERIENCE:

Alto University HELSINKI, FINLAND Feb 2017 – current

Administrative Assistant

(Contract)

Efficiently answered incoming calls, forwarded telephone calls to appropriate personnel.

Maintained a clean Reception area.

Greeted guests, new students, and other numerous visitors

Completed billing forms, labels or/and other materials as required.

Handled 15 meeting room calendars.

Ensured all documentation and approvals are in place when matching invoices

General office duties including filing, photocopying, printing documents and other tasks that may be required from time to time.

Matched purchase orders/receipts against invoices to ensure that the amount invoiced is correctly stated.

Handled vendor inquiries on a daily basis through phone and email.

Effectively handled a multi-phone line.

Happy Toddlers ESPOO, FINLAND April 2015-June 2015

(Early Childhood educator assistant)

(co-op)

Responsible for helping the main teacher.

Help prepare daily activates

Maintained attendance log on daily basis

General duties such as; photocopying, printing and scanning documents

Kids Korner Early Learning centers EDMONTON, AB Sept 2013 – Feb 2014

(Registered Early Childhood Educator)

(full-time)

Responsible for running the after school program

Planned and implemented activates

Maintained attendance log on daily basis

General office duties such as; photocopying, printing and scanning documents

Family Day Daycare TORONTO, ON 2011-2012

Head Registered Early Childhood Educator

(full-time)

Accurately ran the After school program along-side a Resource program for parents within the community.

Responsible for checking logins and log outs, recording daily reports and logging into computer records.

Reviewed employee timecards; computed total time worked by employees, posted time worked to master timesheet, and sent timesheet to payroll department.

Worked on excel spreadsheets for daily reports (parked invoices, scheduled shifts, data entry).

Prepared, reconciled and processed activity records and planning sheets into filing order.

In charge of discussing developmental milestones with parents and guardians.

Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans and addressed behavioral and learning issues with parents and daycare management.

Supervised a group of 2 student teachers throughout the semester.

Monitored students' educational progress with individual charts and files.

Ontario College of Social Work and Social Service Workers (OCSWSSW) MARKHAM, ON Dec 2010 – Feb 2011

Administrative Assistant

(Seasonal/part-time)

Greeting and directing customers in a professional way; Handled 13 meeting room calendars.

Answer incoming calls in an efficient way; Forwarded telephone calls to appropriate personnel.

Received and picked-up departmental mail; sorted and distributed in-coming mail; prepared out-going mail and arranged for courier services.

Completes billing forms, requisitions, labels and other written materials, as required.

Answered and quickly redirected up to 50 calls per morning routine.

Ordered and distributed office supplies while adhering to a fixed office budget.

Managed office supplies, vendors, organization and upkeep.

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.

Helped distribute employee notices and mail around the office.

Food Basics TORONTO, ON 2008-2010

Book-keeper/Customer representative/cashier

(Part-time)

Responsible for assisting customers with inquires

Accurately processed invoices/services into SpendMap

Handled cash flow

In charge of running front end and responsible for scheduling and maintaining monthly scheduled shifts

Developed and maintained a strong professional working relationship with Buyers and Venders to resolve any invoice issues on a daily basis

Ensured all documentation and approvals are in place when matching invoices

Matched purchase orders/receipts against invoices to ensure that the amount invoiced is correctly stated

Handled vendor inquiries on a daily basis through phone and email

General office duties including filing, photocopying, printing documents and other tasks that may be required from time to time

EDUCATION:

Centennial College, Progress Campus TORONTO, ON 2009-2011

Successfully graduated from an Early Childhood Education Diploma program.

REFERENCES: Available Upon Request

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