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Customer Service Manager

Location:
New York, NY
Salary:
Open
Posted:
March 27, 2017

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Resume:

Stanlee Nazaire, MBA

** ******** ***., ***. #** Jersey City, NJ 07306 201-***-**** aczh3n@r.postjobfree.com

Professional Summary

Analytical, quality-focused professional with 10+ years of experience performing general accounting functions within fast-paced corporate settings. Skilled in handling concurrent accounting projects on competing deadlines. Commitment to customer service through responsive communications and prompt, thorough issue resolution.

Areas of Expertise

• General Accounting

• Quality Assurance

• Budget Development

• Financial Reporting

• Auditing Support

• Accounts Receivable (A/R)

• Accounts Payable (A/P)

• Bookkeeping Processes

• Cost Control

• Customer Service

• Team Leadership

• Training & Development

• Executive Relationships

• Cross-Team Collaboration

• Bilingual Communications

Technical: MS Office Suite (Excel, Outlook, Word); MS Dynamics; QuickBooks Pro; Peachtree

Professional Experience

NIGHT MANAGER / NIGHT AUDITING 2009 – Present

Apple Core Hotels / Broadway@TimesSquare Hotel NY

• Perform general accounting activities including A/R, A/P, financial reporting, cost control, bookkeeping and night auditing to ensure full transparency

• Prepare and deliver on-time daily reports to senior management

• Build, analyze and report deposit ledgers on daily basis

FRONT DESK AGENT 2008 – 2009

Starwood Hotels & Resorts / Sheraton Manhattan NY

• Fostered positive guest experiences in high-volume environment

• Interfaced with guests to gather, analyze and translate needs into appropriate solutions

• Navigated proprietary, complex software to drive accurate check-in and check-out processes

ASSISTANT CPA 2005 – 2007

The Jackson-Vaughan’s Group, Inc. Boynton Beach, FL

• Executed full-cycle accounting and bookkeeping operations, spanning A/R, A/P, bank reconciliations, daily transaction monitoring and cash flow analysis

• Trained and mentored staff on nine-segment chart of accounts within Microsoft Dynamics GL system

• Set up automated systems to track and guarantee timely payment of recurring charges across equipment leases, utilities, office rents and contracted consultants

BOOKKEEPER & HOUSE SUPERVISOR 2004 – 2006

Felicia’s House, Inc. Liberty City, FL

• Controlled general accounting functions, bi-weekly payroll, invoicing and order processing

• Identified and resolved vendor discrepancies to ensure accurate, compliant financials

• Accrued expenses to appropriate categories and analyzed general ledger expense accounts

Education

UNIVERSITY OF PHOENIX, Phoenix, AZ

MBA

BA, Accounting



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