ANAND AGGARWAL

Contact number: +919*********

Email: aczh3g@r.postjobfree.com

Objective: Seeking assignments in Strategic Planning and Sales & Marketing Operations with a progress-driven organisation.

Concise Overview

Certified in French Language (DELF B1)

11+ Years of cross-domain experience in the areas of Business Strategy, Sales Operations, Process Management, Accounts Management, Sales Strategies/Meeting Sales Targets, BPO/KPO, Operations, Process Improvement, Process Transition, Business Development, Revenue Recognition.

People Management: Expert at managing and leading teams for running successful operations with proven abilities in managing senior leadership expectations.

Business Analytics & Financials: Expertise in enabling Sales through valuable insights.

Professional Experience

April 2016 till date working as Freelancer

Teaching French to school students and professionals

Excellent expertise in current language instructional practices and curriculum

Preparing students for International Diploma exams in French

Teaching basics of French to grade-school students in a manner informed by appropriate educational psychology.

Tailored instructional program to individual student needs.

July 2013 till April 2016 with IBM India Pvt Ltd Gurgaon as Sales Management Advisor, France Industry Clients

Conducting Pipeline Analytics for 4 Accounts in Financial Services & Distribution Sector and contributing in achievement of Sales Objectives and improvement of revenue.

Part of a team responsible for business over $300 Mn cumulative in Financial Services & Distribution Sector.

Combining with the onshore marketing team in planning the marketing calendar with respect to focus brands, geography specific campaigning, seminars etc.

Leads activities to support/advise Sales Leaders in developing business strategies to identify/address challenges and drive improvement in business performance by conducting weekly reporting and analysis.

Preparing and providing weekly cadence review decks in the form of presentations and dashboards.

Conducting Pipeline Management and Hygiene Analysis, Performance View & Roadmap analysis, Gap & Predictive analysis, Sales and Forecasting analysis, Attainment Vs Quota Analysis keeping track of key deals, Win/loss trends, Channel and Industry analysis, CSAT Analysis.

Integral and active participation in Account Planning sessions (Client Growth Strategic Planning Sessions) helping in comprehensive understanding of assigned accounts

Using Tools like Cognos, Revenue and Forecasting Tool, Territory Development Tool, Siebel and Sales Connect, BRIO.

Strong knowledge of IBM Brands (Hardware, Software and Services). Attended special programs on IBM growth initiatives brands like Cloud, Big Data & Analytics, and Social etc.

Taken Extra initiatives in addition to the routine KRAs: (New Hire training, Mentoring, Employee Engagement & CSR Activities).

Integrate client satisfaction throughout the sales management system as appropriate to improve growth and/or client experience

Act as a strong proponent of Sales Management Support’s strategy, including standard reports, analytical library, strategic mission and blueprint.

Went to Paris to understand IBM’s business and building client relationship

May 2012 till May 2013 with Copal Partners (Moody’s Group Company) Gurgaon as Deputy Senior Associate (French Language) in Qualitative team for EMEA region

Worked on various business operations including Company profiling, Industry Analysis, Peer to Peer benchmarking (primarily qualitative and operational), and other Ad hoc research projects.

Company valuations, Industry transactions, Trend analysis, Comparable analysis, Industry Research, Preparing Company Profiles & Benchmarking Analysis.

Knowledge of financial databases: Bloomberg, Capital IQ, Thomson One, Reuters, Factset, DataStream, Dealogic & Factiva

Handling client calls to discuss requests

January 2011 till May 2012 with Agilent Technologies, Manesar (Gurgaon) as Customer Service Specialist - Expert in CAG – Business Center

Worked for the Business Centre of Life sciences and Chemical Analysis division of Agilent Technology, India.

Handling the end to end Quote to Cash process of Support Agreements for the EMEA region.

Possesses essential specialization and understanding of business flow.

Helping the management by recording, analyzing & reporting various PHIs (Process Health Indicators).

Spotting grey areas in applications used and suggesting improvement measure to ensure optimum efficiency.

Testing application to validate its functioning according to the business requirement and preparing reports to document the test results.

July 2010 till December 2010 with Symphony Services, Bangalore as Senior Engineer – Product Support

Worked as Senior Engineer (French Project Lead) – Product Support in the IRI division for European Application Support

Responsible for French language training to team in the process

November 2006 till June 2010 with Société Générale Global Solution centre, Bangalore as Analyst - Senior Executive (French)

Worked as Analyst - Senior Executive in the ITEC division for the operations monitoring

Handling Support & operations monitoring team in Global IT Infrastructure management division of SGCIB Group which included management and monitoring of all the incidents and requests related to applications and jobs running on production as well as development servers (UNIX, NT, VMS) using TNG surveillance tools from Computer associates

Liaison between the business lines of Société Générale and the various skill teams for efficient delegation & resolution of the IT Infrastructure problems

Instrumental in comprehending customer correspondence, working to deliver the best possible services to our business lines

Responsible for the surveillance of the jobs scheduled on $universe and Autosys 4.5

Sent to Paris for the migration of this new process from Paris to Bangalore and played a very pivotal role in successful transition of this process to India

Part of training team in the organisation

December 2004 – October 2006 with iEnergizer, Noida as French Language Executive

Handling 500 clients across India

Worked for Sony Online Entertainment and NCsoft

Providing Various Call Center services for two leading online gaming portals

Handled Virtual World experience and other is an assortment of various popular online games

Handled processes consist of online counseling, inbound voice technical help, inbound web support and email supports to the portal’s member gamers

ACADEMICS

Certified in DELF B1

Advanced Post Graduate Diploma in Computer Application from Maharshi Dayanand University, Rohtak

One Year Diploma in Computers from Aptech Computer Education

Bachelor of Commerce from Maharshi Dayanand University, Rohtak in 2001

TRAININGS

Attended training in Paris for Migration of Operation Monitoring process

Response to Conflict Management and Customer Relationship Skills Training

Communication Skills and Email & Phone Etiquette

Conducted 15 hrs Basic French training at Institute of Apparel Management, Gurgaon

PERSONAL & INTERPERSONAL SKILLS

Good written and oral composition of language and strong communication skills

Ability to learn very quickly and apply new skills to business problems

Ability to participate well within a team and work diligently to share skills and information with other team members

Unique combination of technical and analytical skills

IT SKILLS

Programming: C, C++ & UNIX

Web Based: XML and HTML

Packages: MS-Office 2003/2007 (MS-Word, MS-Excel, MS-PowerPoint)

PERSONAL DETAILS

Date of Birth : 21st October 1980

Passport number: L4375736

Address : House no. DJ-386, New Colony Road, Near Agra Chowk

Palwal - 121102, Haryana

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