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Customer Service Project

Location:
Lexington Park, MD
Posted:
March 24, 2017

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Resume:

aczgyi@r.postjobfree.com

757-***-****

To Whom It May Concern,

Thank you for your time in reviewing over my resume. I would like to give some insight on myself and also my current and previous work, along with key characteristics I have learned throughout the years. I’m a proud Navy wife gearing up for out final duty station at PAX River before retirement. While my husband has spent most of his life serving our country, I have explored working in different levels and markets.

Currently I work as a Field Administrator with RQ Construction, LLC working on Norfolk Naval Base. I have an extensive background in sales, customer service and budget/cost tracking. Before working at RQ, I worked in Government construction both in local and federal sectors doing various tasks. My roles at each job are significantly different, I like proving to myself that I can do whatever I set my mind to.

I have 15 plus years of retail, sales and customer service experience with various companies and I have enjoyed doing it all.

I have unsurpassed attention to detail and organization skills, superior customer service and my knowledge of all the Microsoft Office applications, JDE Edwards applications are excellent. I’m

Self-motivated, hard worker who prides myself on getting the job done on or before the given deadline.

Again, thank you for taking the time in reviewing over my resume. I look forward to hearing from you in the near future.

Sincerely,

Brittney Whitehead

Objective

To build a relationship with whom I can use my present skills yet have the opportunity for future career advancement and growth.

Experience Field Administrator

August 2016 – Current RQ Construction, LLC. Carlsbad, CA

Enters daily report information in tracking and auditing Certified Payrolls

Maintains accurate, open and constant communication with all project field team members, owners, and government representatives.

Collaborates with project field team members in preparing and sending of

Transmittals, letters, memos, and meeting minutes ensuring accurate electronic and/or hardcopy filing.

Submits weekly certified payroll packages to the Owner.

Communicates with the Project Manager regarding issues with subcontractors’ certified payrolls.

Create and submit daily production reports for all employees/hours

worked on jobsite(s).

Obtain all subcontractor and their tiers insurance certificates.

Ordering of office supplies.

Maintained organized office filing for all contracts.

Review and process all project related invoices.

Ordering of all office/project drawings, specifications and H&S material.

Office Administrator

April 2016 – August 2016 WB&E Construction Chesapeake, VA

Processed and audited employee time cards for proper timekeeping and payroll.

Kept track of company vehicles and maintenance.

Put together bid packages for upcoming job(s).

Maintained organized office filing.

Processed new hire paperwork.

Answering of multi-line phones.

Set up and monitored all 811 Miss Utility tickets for each jobsite.

Store Manager

November 2013 – April 2016 Past and Present Gifts Chesapeake, VA

Conduct open & closing of store.

Hiring and training of new hires.

Ordering of store inventory.

Staging and displaying of store inventory.

Payroll for employees and consigners.

Tracking of daily cash and credit card sales.

Weekly bank deposits

Exceptional customer service.

Project Business Administrator

August 2006 – November 2013 CB&I (Shaw E & I) Norfolk, VA

Maintaining project budget and expenses for large and small contracts ranging from 100K to 10+million dollars.

Travel for site visits or long term work.

Preparing of monthly accruals.

Obtaining quotes for goods and services.

Answering of multi lined phones.

Training of new hires on their daily duties.

Performing project audits and close-out reports.

Ordering and purchasing of all equipment and supplies for project sites and local office up to $2,000.

Daily reconciliation of company credit cards so charges are allocated correctly to project budgets.

Write Scopes of Work for specific needs and services.

Create purchase order requisitions for project related needs and services.

Review and submitting of weekly timesheets & expense reports.

Maintaining good relations and customer service with Government officials and vendors.

Coordinate and host Company functions to include Holiday events/parties, Award ceremonies, Job fairs and fundraising missions.

Establish and maintain living, travel and meeting arrangements and payments.

Coordinate deliveries of equipment and subcontractors to appropriate sites and field management.

Submittal of background checks for base access.

If applicable, verify tasks are SOX compliant.

Invoice tracking and processing of payments against purchase orders.

Ensure effective communication between site managers, cost schedulers and project managers.

Accounting Clerk

December 2005 – August 2006 Aerotek Staffing Norfolk, VA

Maintaining project budget and expenses for large and small contracts ranging from 100K to 10+million dollars.

Gathering & reviewing of bids and proposals for materials or services needed.

Assist in setting up of Purchase Orders.

Writing Scopes of Work for misc tasks

Travel for site visits or long term work.

Answering of multi lined phones.

Training of new hires on their daily duties.

Performing project audits and close-out reports.

Ordering of all equipment and supplies for project sites and local office.

Review and submitting of weekly timesheets & expense reports.

Education

2007- 2011

Tidewater Community College

Associates Degree : Business Management and Marketing 2000 - 2002

Great Bridge High, Chesapeake, VA

General Studies Diploma.

References

Michelle Heath 757-***-****

Mike Fuller 252-***-****

Matthew Dunn 931-***-****

Kim Tompkins 858-***-****



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