Customer Service Supply Chain

coordinatSANTOSH KUMAR SHARMA

E-Mail: ***********@*****.*** / *******************@*****.***

Mobile: +91-783******* /+91-888*******

Senior Management Professional:

Warehousing, Logistics and Supply Chain Management

Location Preference: Delhi/NCR, Canada and US

Result-oriented Professional offering over 11 years of experience in Warehousing, Logistics and Supply Chain Management which directly results in efficiency improvements & cost savings.

PROFILE SUMMARY

Excellence in monitoring the fleet of vehicles & transporters ensuring on time delivery & transit norms & analyzing the loss in transit and undertaking measures to control the same

Expertise in controlling warehouse flow patterns and planning future storage capacity

Strong capabilities in assessing physical layout of warehouse / stores for storage of materials, spare parts & consumables and ensuring smooth accounting, issue of material to production & project sites

Hands-on experience in receiving indent, floating inquiry, quotation, making negotiation, taking approval and placing order

Proficiency in managing and monitoring receipt of all incoming materials, receiving inspection, storage, issue, stock verification, stock control and identifying surplus & obsolete materials and disposal of scrap

An enterprising leader with effective liaison with multi-cultural people; possess strong communication, analytical and troubleshooting skills

SKILL SET

~ Warehousing ~ Logistics ~ Cost Control

~ Inventory Control ~ Vendor Management ~ Training &Performance Management

~ MIS Reporting& Documentation ~ Customer Servicing ~ Cross-functional Coordination

ORGANISATIONAL EXPERIENCE

Since Nov 016: Window Vision.,Noida as Warehouse Manager

Key Result Areas:

Supervising logistics operation ensuring timely execution while adhering transit guidelines.

Coordinating with transporters and freight forwarders for selection of vehicles while supervising fleet of vehicles & transporters.

Designing and implementing inventory norms & updating the same on a regular basis & minimize stock out.

Negotiating with transporters, warehouse contractors & defining standard operating procedures to ensure seamless and cost effective movement of consignment across India.

Managing order execution, billing & distribution of products, dealer and distributors.

Planning physical layout of warehouse for storage of products

Allocating / transferring of material, conducting routine inspection for ensuring reconciliation of physical stock at the warehouse

Shouldering the responsibility of:

oManaging all processes and functions within a busy warehouse

oMaintaining high standards of materials management

Spearheading a team of up to 25 employees within the warehouse

Ensuring:

oStock levels are managed and controlled effectively

oCompliance with all health and safety regulations

oAll freight receipts and deliveries are completed in time

Maintaining high level of customer service by implementing programs like just in time, centralized distribution and delivery and timely settlement of stockist s claims

Managing a gamut of functions including:

oCoordinating racking and storing work

oWarehouse security and responsibility

oProducing incident and performance reports for Senior Managers

oUpdating & maintaining computerized & paper based administrative records

oDisciplinary & grievance procedures

Accomplishments:

Drafted new report formats using MS-Office which helped in generating MIS, FIFO, Food Expiry & Offer Sticker Reports

Attained 99%reduction in the inventory discrepancies by ensuring timely delivery to the customer

Reduced the TAT through close follow-ups and process flows

Extended net payment terms with the supplier base by an average of 15 days

PREVIOUS EXPERIENCE

Nov'09 Nov' 16: Universal Corporation Ltd., Delhi as Warehouse Manager / Logistic Coordinator

Dec 07 Oct 09: Atlas Brands Pvt. Ltd., Noida as Store In-charge

Jun 06 Dec 07: Fartune Bath Pvt. Ltd., Delhi as Store In-charge

Oct 05 May 06: Rajamane & Hedge Services Pvt. Ltd., Bangalore as Assistant Store Keeper

EDUCATION

B.A. from V.B.S. Purvanchal University, Jaunpur in 2003

IT SKILLS

Operating Software: MS-Windows98, MS-Windows2007, 2008, 2009

Application Package: MS-Office (Word and Excel)

Networking: LAN, WAN, Internet, E-Mail

PERSONAL DETAILS

Date of Birth: 5th January 1983

Languages Known: English and Hindi

Address: B-242/2, Gazipur Village, Gazipur, Delhi - 110096

Passport Details: Passport No. - Z3158022, Expiry Date 4th February 2025

Current Salary: 455000/-Annual (INR)

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