Stanley R. Dorsey

**** ******* ****, **, ***. ***

Washington, DC 20032

267-***-****

aczgx9@r.postjobfree.com

PROFESSIONAL SUMMARY

Veteran with more than six years administrative support experience, offering versatile office management skills and proficiency in Microsoft Office programs. Readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

SUMMARY OF QUALIFICATIONS

Researched, evaluated and approved documents in accordance with state unemployment compensation policies.

Receive inbound calls, and made outbound calls equipped with thorough knowledge of office procedures, policies and programs.

Assisted in answering incoming calls to help resolve issues with both customers and billing department.

Maintained customer database, ensuring data was updated promptly.

EMPLOYMENT HISTORY

Pax River Commissary, Naval Air Station Patuxent River, MD 5/2016 to 09/2016

Store Checker (Part-time)

Operate cash register and adding machine in order to manage cash for sold items.

Balance all transaction at the end of the day for cash reconciliation.

Exceed the standards of customer service experience by maintaining a friendly and customer focused approach.

Didlake Incorporated, Washington DC 9/2015 to 11/2015

Floor Technician

Utilized the latest floor care equipment for upkeep of floors.

Duties included dusting, mopping, stripping, waxing, burnishing, clean and vacuum carpets.

Department of Veterans Affairs, Washington DC 6/2015 to 9/2015

HVAC Assistant

Kept tool area organized

Assisted mechanics in upkeep of heating equipment, ice machines and refrigerators.

Commonwealth of Pennsylvania, Philadelphia, PA 11/2014 to 2/2015

Income Maintenance Worker

Processed claims for cash assistance, food stamps and Medicare.

Scanned documents and updated database.

Anchora Mental Hospital, Hammonton, NJ 8/2014 to 11/2014

Custodian

Moved furniture, sanitized bathrooms, and maintained floors.

Department of Veterans Affairs, Philadelphia, PA 6/2014 to 8/2014

Utility Worker

Kept kitchen area clean (floors, walls counter tops).

Received and stored supplies, washed dishes and pots; Monitored upkeep of dishwasher.

Commonwealth of Pennsylvania, Philadelphia, PA 2/2009 to 8/2012

Interviewer

Answered and made calls to applicants seeking unemployment compensation.

Explained policy and procedures, while gathering relative information to approve or disapprove benefits.

Ensured database was updated promptly with accurate information.

Allied Barton Security, Philadelphia, PA 2/2007 to 3/2009

Security Officer

Guarded entrances; Greeted and directed visitors and students to specific areas.

Checked all floors, monitored cameras and alarm systems.

Philadelphia Gas Works, Philadelphia, PA 6/1989 to 8/2006

Laborer/Custodian/Security/Field Service/Customer Service

Responded to emergency gas leak calls; installed and repaired underground gas lines.

Performed high end janitorial duties.

Served as receptionist at lobby desk and ensured security procedures were followed.

Completed service work orders for commercial and residential properties.

Installed gas pipes, meters and regulators in commercial and residential facilities.

Trained to check, recognize and correct safety hazards for gas appliances.

Handled customer inquiries, complaints, billing questions and payment extension/service requests.

Getty Gas, Philadelphia, PA 2/1982 to 6/1989

Assistant Manager

Handled daily duties of opening or closing all shifts.

Maintained inventory of products sold or received.

Provided vehicle maintenance services.

Measured and recorded gas levels before and after shipment.

Collected and balanced daily receipts.

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