Technical Writing, Software QA Analyst

JACKI A. REEVES

**** **** ****** ***** *: 770-***-****

Dacula, GA 30019 M: 678-***-****

**********@*********.*** www.linkedin.com/in/jackireeves30019

SUMMARY

Technical Writer and Software QA Analyst with expertise in technical documentation, quality assurance/product testing, and technical support. Skilled in problem identification and solution, and development of strategies to meet customer needs. Exceptional attention to detail.

TECHNICAL SKILLS

User Guides Design Specifications

Technical Manuals Test Specifications

Functional Specifications Software Development Guides

Microsoft Office PaintShop Pro

Trac Windows

Adobe Acrobat TestDirector

PROFESSIONAL EXPERIENCE

VALENS SOFTWARE LLC, (formerly BravePoint, Inc.) 2013-2016 QA Analyst

Wrote and executed test scripts for the ProfitZoom business management software product.

Worked with developers to resolve issues.

Facilitated software release documentation.

Assisted in writing functional specifications.

NCR CORPORATION, Retail Systems Division – Duluth, GA 2006-2009 Software Tester

Wrote and executed test scripts, reported results, worked with software engineers to resolve issues.

Facilitated software release documentation, distribution, and training.

VOLT SERVICES GROUP – Duluth, GA 2004-2006

Software Tester

Contracted to NCR Retail Systems Division to test Retail Systems Manager software product.

Wrote and executed test scripts, reported results, worked with software engineers to resolve issues.

Assisted with other aspects of software release, as needed.

NCR CORPORATION, Retail Systems Division – Duluth, GA 1998-2003 Senior Technical Writer

Developed, edited, formatted, and maintained information products/technical documentation for computer software and hardware. Information products included user manuals, engineering specifications, programmer guides, reference cards, software overviews, software release documentation, help files, and Web-based training.

L.L. Stamper, Inc., Dayton, OH, and Duluth, GA 1996-1998 Technical Writing Consultant

Selected for contract work to NCR Corporation.

Developed, formatted, and maintained engineering documentation (Duluth, Georgia).

Developed, edited, and formatted educational materials and sales reference materials

(Dayton, Ohio).

AT&T Global Information Solutions (formerly NCR Corp.), Systemedia Group, Dayton, OH 1994-1995

Electronic Forms Engineer

Worked closely with customers in pre-sale and post-sale support to design and develop electronic forms to meet customers’ needs.

Managed electronic forms project for automated expense report for software company. Worked with customer to determine exact needs, developed system, and tested system for results.

Instructed customers in how to develop their own electronic forms.

NCR Corporation, Financial Systems Division, Dayton, OH 1985-1993

Technical Publication Specialist (1988-1993)

Coordinated long-term project in Australia; responsible for analyzing, troubleshooting, and testing proposed system, and for coordinating efforts of the team.

Developed user guides, technical manuals, and site preparation manuals for computer hardware and software products.

Programmer/Analyst (1985-1988)

Developed software for financial institution hardware including PC workstations, printers, peripherals.

Wrote and performed unit tests and integration tests for financial PCs and associated products.

Provided on-site and telephone technical support to external customers and internal offices.

Developed functional specifications, implementation plans, and test specifications.

EDUCATION

BS, Applied Science, Systems Analysis – Miami University, Oxford, Ohio, 1985

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