PROFESSIONAL SUMMARY

eLearning Professional with 20+ years of experience as an Instructional Designer, Content Developer, and Trainer

20+ years of ERP implementation experience roles include HCM Functional Lead, Training Lead, Testing Lead, Security Administrator, System Configuration Consultant, and Go-Live Support Lead

Experience conducting Fit/Gap Analysis, Requirements Gathering, Functional Design review, Conference Room Pilot sessions, and project team and end-user training

Experience in public sector and multiple private sector industries

8+ years of UPK and UPK Administrator experience

RELEVANT EXPERIENCE

Ciber, Inc., Greenwood Village, CO

Senior Consultant

Consulting Firm

05/15 – Present

While engaged as Training Lead for the City of Philadelphia on an Oracle E-Business HCM and PeopleSoft Pensions implementation:

Developed training content development approach

Created training project plan

Managed on-shore and off-shore training developers

Managed training environment, served as training environment Security Administrator, and coordinated data scrambling effort

Served as UPK Administrator

Coordinated UPK technical support

While engaged as Training Lead for International Institute of Education on a PeopleSoft HCM and FSCM 9.2 implementation:

Developed training content development approach

Created training project plan

Served as UPK Administrator

Managed training environment and data scrambling

Coordinated UPK technical support

State of Georgia, Atlanta, GA

09/11 – 05/15

Contractor and Employee

State government agency responsible for implementing, running, and maintaining PeopleSoft

While engaged as an, Instructional Designer, Content Developer, and Change Management Analyst at the State of Georgia on a PeopleSoft HCM and FSCM 9.2 implementation:

Developed content for PeopleSoft HCM and FSCM 9.2 implementation using UPK

Managed content review process

Led agency re-branding project and designed new agency logo, business cards, and document templates

Served as Change Management Analyst for Department of Labor PeopleSoft FSCM implementation

Initiated agency Change Management methodology

Served as UPK Administrator

Managed HCM and FSCM training environment and data scrambling

Coordinated UPK technical support

Conducted FSCM introduction training sessions

Participated on special projects

Kaiser Permanente, Pleasanton, CA

04/10 – 09/11

Contractor

Healthcare provider and insurer

While engaged as an Instructional Designer, Content Developer, and Trainer for Kaiser Permanente on a PeopleSoft HCM and FSCM 9.1 implementation:

Developed content for PeopleSoft HCM and FSCM 9.2 implementation using UPK

Participated in Train-the-Trainer sessions

Managed content review process

Ciber, Inc., Greenwood Village, CO

Senior Consultant

Consulting Firm

07/08 – 03/10

While engaged on as a Tester for Duval County Public Schools on a SAP 4.7 to ECC 6.0 upgrade implementation:

Developed test scripts

While engaged as a Training Lead, Instructional Designer, Content Developer, and Trainer at the School District of Lee County on a PeopleSoft HCM and FSCM implementation:

Developed eLearning content for PeopleSoft HCM and FSCM implementation using UPK

Managed content review process

Conducted UPK training sessions

Conducted instructor-led training

Established UPK Users Group

Coordinated UPK technical support

Managed UPK upgrade

IBM, Inc, Atlanta, GA

Consultant

Business Consulting Firm

08/02 – 08/08

While engaged as an Instructional Designer and eLearning Content Developer for Credit Suisse on a PeopleSoft FSCM implementation:

Developed eLearning content for PeopleSoft HCM and FSCM using Adobe Captivate and IBM Simulation Producer

Managed content review process

While engaged as a Training Lead for NiSource on a PeopleSoft HCM and FSCM implementation:

Developed eLearning content for PeopleSoft HCM and FSCM implementation using IBM Simulation Producer

Managed content review process

While engaged as an eLearning Training Consultant for Cingular on a Siebel Salesforce implementation:

Developed instructor-led and eLearning training content using Lectora and IBM Simulation Producer

While engaged as an eLearning Training Consultant for Sprint on a PeopleSoft implementation:

Developed instructor-led and eLearning training content using IBM Simulation Producer

While engaged as a Training Consultant and Content QA Analyst for State of Florida on a PeopleSoft implementation:

Managed content review process

While engaged as an eLearning Training Consultant for Cingular on a Merger and Acquisition project:

Developed eLearning and instructor-led training content using Lectora and IBM Simulation Producer

While engaged as an eLearning Training and Change Management Lead for Gwinnett County Public Schools on a PeopleSoft HCM and FSCM implementation:

Developed eLearning and instructor-led training content using IBM Simulation Producer and On Demand Global Knowledge simulation authoring tool

Managed user change adoption strategy

Managed content review process

While engaged as a HCM Functional, Security Administration, and Configuration consultant at General Motors on a PeopleSoft HCM implementation:

Created go-live cutover strategy and plan

Created step-by-step go-live cutover documentation

Configured and documented installation table and HCM table setup

Configured and documented PeopleSoft security

Pricewaterhouse Coopers, Inc., Atlanta, GA

Consultant

Business Consulting Firm

06/00 – 09/02

While engaged as a HCM Functional Consultant at Royal Caribbean Cruise Lines on a PeopleSoft HCM implementation:

Configured HCM modules

Performed business process analysis

While engaged as HCM Testing Lead at Bell South on a PeopleSoft HCM implementation:

Created system test strategy and plan

Managed the development and review of test scripts

Managed testing and defect resolution using Test Director

Conducted business process review

While engaged as a HCM Functional Lead, Testing Lead, Training and Change Management Lead, and Trainer at Pepco on a PeopleSoft HCM implementation:

Conducted Fit/Gap Analysis workshops

Facilitated requirements gathering sessions

Facilitated functional design specification review and approval sessions

Conducted business process review

Managed end-user content development

Conducted instructor-led training

Led post go-live support efforts

Created test plan managed test script creation

Conducted testing sessions

ESG Consulting, Atlanta, GA

Consultant

Consulting Firm

10/97 – 05/00

While engaged as a HCM Functional Consultant at State Farm on a PeopleSoft HCM implementation:

Conducted Organizational Design Analysis

Conducted Job Task Analysis

Conducted Business Process Analysis

Conducted Training Needs Assessment and Analysis

Developed training strategy and plan

Managed training database environments

Managed end-user content development

Developed HCM, Benefits, FSA, and Payroll Training content

Conducted train-the-trainer and instructor-led training

While engaged as a HCM Functional Consultant at Chattanooga Health System on a PeopleSoft HCM implementation:

Conducted Fit/Gap Analysis workshops

Facilitated requirements gathering sessions

Managed Change Management activities

Facilitated Business Process redesign sessions

Mastech, Pittsburgh, PA

Consultant

Consulting Firm

09/96 – 04/97

While engaged as a HCM Functional Consultant and Trainer at Peregrine on a PeopleSoft implementation:

Developed and delivered project team training covering system configuration, security, table setup and table loading sequence, and end-user transactions

Performed HCM process modeling

Ameritech, Chicago, IL

HRIS Analyst

Telecommunications and Media

08/95 – 09/96

While engaged as a Systems Analyst at Ameritech on a PeopleSoft implementation:

Conducted Fit/Gap Analysis sessions

Conducted compensation analysis

Redesigned compensation bonus process

Managed reporting process for Ameritech New Media

Redesigned and implemented new head counting reporting process

Managed data cleanup effort

Performed HCM process modeling

Kraft Foods, Northbrook, IL

HR Generalist

Food Manufacturing

05/93– 08/95

While engaged as a HR Generalist and Trainer at Kraft Foods on a Tesseract Human Resources, Benefits, and Payroll implementation:

Conducted compensation bonus analysis

Conducted Fit/Gap Analysis sessions

Redesigned employee handbook

Soft skills instructional design and content development

Conducted benefits roadshows

Developed program to calculate labor costs for union negotiations

Conducted Tesseract instructor-led training

Performed desk side technical support

CERTIFICATIONS & TRAINING

PeopleSoft HCM Training

PeopleSoft Security Administration Training

PeopleSoft PeopleTools I and II

PeopleSoft Reporting Training

EDUCATION

Bachelor of Arts: Communications; Albion College, MI

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