Systems Administrator

Hemrol Narrison Williams

**** ** **** **, ********** Lakes, FL 33309, USA

Phone: 786-***-****, 954-***-**** Email: aczgux@r.postjobfree.com

IT PROFESSIONAL

Goal Oriented Achiever with over fifteen (15) years proven record of competency with great researching skills coupled with the ability of successfully implement emerging IT technologies. Reliable, dependable, independent, enthusiastic, Meticulous, critical thinking, self-motivating, multitasking and team player Professional. Training, Procuring, Negotiating and budgeting skills that improve business management and profitability. Special skills in designing, implementing and supporting Network cabling infrastructure.

Skills include:

Help Desk / Desktop Support

IOS Support

Active Directory

DNS

DHCP

SMTP

ADFS, DFS

Hyper-V (VM)

Group Policy

Security

TCP/IP

Sub-netting

Hardware and Software Installation and troubleshooting

Disaster Recovery

Business Continuity Plan

Strategic Planning

IT Risk Management

VoIP

Network design and cabling

Electrical Installation and Maintenance

Soft Skill (Customer Support and Customer Services)

Designing (MS Visio)

RDBMS

IT Technical Training

Team Leadership

Time Management

Project Management

Administration and Management

Business Development

Technology and Training Summary

Applications Servers: Microsoft Exchange Servers, Microsoft SQL Servers, Microsoft SharePoint Servers, Microsoft SMS Servers, Microsoft System Center Configuration Manager Server, Microsoft ISA 2004/2006 Servers, Microsoft Forefront Threat Management Gateway Servers, Visual Basic

Software: MS Office Suite (Access, Word, Excel, Outlook, PowerPoint, Project, Visio), Oracle, Crystal Report, Symantec

Operating Systems: Microsoft Windows NT /2000 /2003 /2008 /2012 Servers, Microsoft Windows 2000 /XP /7 /8 /10 Desktop Workstations. Apple IOS

Professional Certification

Microsoft Certified Systems Administrator – MCSA

Microsoft Certified Systems Engineer - MCSE

Microsoft Certified Trainer – MCT

CompTIA Certified Professional – Network+

CompTIA Certified Professional – A+

Employment / Professional Experience

NETX Computer Systems (ITSP firm providing services to the Financial, Health and Education Industries and the Government Agencies) – Jamaica, (1994 to 2016).

Positions: Help Desk / Desktop Support / IT Specialist / Systems & Network Administrator / Systems Engineer / IT Project Manager

Provide Help Desk, On-site and Remote End-User/Client support with Terminal Services and Microsoft Windows Remote Desktop.

Managing MS Windows environments; Strong experience with Windows 2000/2003/2008/2012 Servers, Windows XP/7/8/10 Desktop and Office 360

Maintaining, Administering and Supporting AD, ADFS, DNS, DHCP, DFS, SMTP, Group Policy Objects, TCP/IP Implementation, Network Monitoring.

Setup and Administer User Security (setup and resetting of Account and Password).

Manages user account information, including rights, security and systems groups

Designing, Implementing Administering, Migrating, Managing and Troubleshooting Microsoft Exchange Servers, SQL Servers and SharePoint Servers.

Strong Experience with Apple IOS.

Install and Troubleshoot Microsoft Office (Word, Excel, Outlook and PowerPoint), Microsoft Project and Microsoft Visio.

Manage Backup and Recovery, Install and Administer Anti-Virus Software

Hardware and Software Installation and Support (Server, Computer, Laptop, Printer, Scanner, Routers, Wireless Routers, Switch, Firewall, PBX Telephones)

Network Architecture and Design (Planning and Implementation), including Structured Cabling (Fiber and CAT5/6), sub-netting and VPN.

Provide consultancy for clients, including administering AD, ADFS, DNS, DHCP, Business Continuity Plan and Disaster Recovery, Re-engineering, Training, etc. Managing of Projects. Support clients in a client/server TCP/IP intranet/internet integrated environment; designing, configuring, implementing, administering & Trouble shooting Networks (including Exchange Servers, SharePoint Servers, SQL Server Database, ISA Servers, SMS Server and SPSS). Systems Analysis & Database design. Prepare and configure hardware and software for Network. Structured Cabling - Design & Implementation.

Certified Instructor for Microsoft Official Curriculum (MOC), Windows Servers, Windows Desktop, End-User Support Microsoft Office Suite, MS Project, Reporting Services and Applications, CompTIA A+, Networking and Security Crystal Report, Custom developed software and other Courses.

Re-engineering and re-tooling of client’s organization including recruiting and training of staff. LAN/WAN design and integration for major clients in the banking and manufacturing industries

Support Clients as Windows Systems Administrator, Windows Systems Engineer, Network Administrator, Network Engineer and Project Manager

Provide IT training and consultancy services that transformed many organizations to reach their full potential, productivity and profitability.

Project Manager, Implementer and Help Desk Support (10 years) for:

Microsoft Windows Servers and Desktops Migration, Upgrade, Installation, Implementation, Maintaining and Support. AD, DNS, DHCP, Group Policy, TCP/IP Implementation. Hardware and Software Installation and Support.

Network Architecture and Design (Planning and Implementation), including Structured Cabling and sub-netting. Servers, Switches, Wireless Router and other Hardware Configuration

Support clients (Local and Remote) in a client/server TCP/IP intranet/internet integrated environment.

Systems Analysis, Database design and Software Application Programming using Microsoft Visual Studio, Microsoft Access and Clarion database.

Crystal Report implementation, designing and development

Microsoft Corporation (2003 – 2007) launch

Manage Microsoft Corp launching, marketing and deployment of its flag ship products, Windows 2003 Server and Exchange 2003 Server, in Jamaica by training all its Certified Partners and major Microsoft Users/Clients on these products in Jamaica before these products were release so that support could be provided once the products were launched.

Planning and Implement Business Continuity Plan (BCP) and Disaster Recovery (DR)

Re-engineering and re-tooling of Clients organizations including recruiting and training of staff

LAN/WAN VPN design and integration, Managing of projects (major upgrades)

Implementing and managing mailing and collaboration by using Microsoft Exchange and Office.

Transforming clients’ office to almost paperless by using a Imaging System.

Network surveillance by using Spector Software (to manage clients in-house client surveillance which captures and stores data in SQL Server for replaying of all computer activities by all computer users) and other operations

Design and implement the Networking and Unified Messaging Architecture (IP Based) of a major client to support its five (5) major health facilities using Cat6 and Fibre cabling system, Microsoft Windows platform and CISCO Base

HEART Trust/National Training Agency: Feb 1992 – Aug 1994

Position: Technical Services and Operations Manager

Created and staffed the Information Technology Centre.

Created a help desk and an internal IT support facility

Design and implement a Network and Server Architecture.

Negotiate with vendors of supplies and services

Served as Technical Advisor to the Company’s Board of Directors

SHORT TERM CONTRACTS

Sheridan Health Corp., USA – June to July 2016.

Positions: Systems Administrator

6 weeks contract providing Systems Administration work by managing Windows Active Directory.

Broward County Supervisor of Election, USA - November 7 & 8, 2016

Positions: EVID Technical Support

2 days contract providing Technical Support for 2016 General Election’s Electronic Voter Identification Systems (EVID).

Education

UNIVERSITY of the West Indies – Kingston, Jamaica

BS degree with majors in Computer Science and Physics 1987-1991

UNIVERSITY of TECHNOLOGY -- Kingston, Jamaica

Certificates in: Electrical Installation and Regulation, 2003

Electrical and Electronics Principles 1980 - 1982

Digital and Solid State Electronics 1983-1986

Certified Technical Education Centers (Microsoft Corp and TrainX)

Certificates in

• Train-the-Trainer • CCNA • Oracle 10g Database Administration • Microsoft SQL Server Database • Microsoft Exchange Server • Microsoft SharePoint Server • CompTIA • Strategic Infrastructure Security • Project Management • Disaster Recovery and Business Continuity Plan • Crystal Report • Microsoft Office Suite • Office 360 •

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