Mirasol, Reynaldo

Sulu, Pitogo, Makati City

aczgps@r.postjobfree.com

097*-***-****

094*-***-****

Employment History

Wells Fargo Enterprise Global Solutions – Philippines

October 13, 2014 - February 10,2016

Position Title (Level) : Phone Banker I

Industry : Banking

Handles inbound customer calls for personal accounts and assist customers with regards to other banking services and products (mostly loans and cards).

Concentrix Philippines

April 03, 2014 – July 24 2014

Position Title (Level) : Technical Support Agent

Industry : Call Center / IT-Enabled Services / BPO

Handle Inbound Calls for Dish Satellite TV

Convergys Philippines (Bacolod City)

July 01, 2013 – December 06, 2013

Position Title (Level) : Technical Support Agent

Specialization : Help Desk

Industry : Call Center / IT-Enabled Services / BPO

Handle Inbound Calls for Time Warner Cable

One World Connections

Feb 2011 - Jan 2012

Position Title (Level) : Team Lead

Specialization : Customer Service

Industry : Call Center / IT-Enabled Services / BPO

Supervise an Outbound(Sales) Team

Continuously motivate team to surpass specified sales target

Monitor compliance with policies

Coach agents to improve individual performance

Devise incentive programs to keep agents focused and well motivated

Coordinate with QA / Workforce teams to make sure calls are efficiently handled

Reports to Operations Manager with regards to team productivity and develop ways to achieve team goals

Offshoring, Inc.

June 2005 - Feb 2011

Position Title (Level) : Team Lead (Supervisor / 5 Years & Up Experienced Employee)

Specialization. : Customer Service

Role : Team Lead

Industry : Call Center / IT-Enabled Services / BPO

Supervise agents handling inbound calls

Handle escalation

Coach agents on AFIs /PDP / product info

Coordinate with other Team Leads and with Operation Manager

previous functions (other accounts)

China Banking Corporation

January 1993 - Aug 1999

Position Title (Level) : Branch Operations Assistant (Supervisor / 5 Years & Up Experienced Employee)

Specialization :Finance - Corporate Finance/Investment/Merchant Banking

Industry : Banking / Financial Services

Work Description : Technical Staff

Branch Accounting

Investments (Special Accounts)

Clearing

Loans & Discounts

FOREIGN CURRENCY DEPOSIT UNIT

Educational Background

Bachelor's/College Degree of Commerce

Graduation Date: 1992

Major : Accounting

Institute/University : University of St. La Salle -, Philippines

CGPA : 88/100

Personal Particulars

Date of Birth : 14 Apr 1968

Nationality : Philippines

Passport No. : KK611860

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