Customer Service & sales
Resume:
Barbara Ace
W**** Hwy W
New Glarus, WI *****
Cell: 608-***-****
Email: ****@********.***
SUMMARY OF QUALIFICATION
Experience in a call center
** ***** ******* ** *** customer service industry
Ability to multi-task in a fast-paced environment
Proven track record in completing highly detailed projects accurately and efficiently
Proficient in the Epic system
Ability to identify goals, priorities and resolve issues proactively
Self-starter who can work well independently or as part of a team
Strong oral and written communication skills
EXPERIENCE
April 25, 2016 TDS Telecom
To March 7 2017 Business Sales and Service
Provide exceptional customer service in a call center setting by answering the phone in a timely manner and helping them with their questions and concerns. Provide customer with options to purchase phone and internet products that meets their business needs
Answer the phone promptly in courteous manner letting the customer know who and what company they are speaking with
Work with customers to provide a solution to their problems
Sell phone and internet products to meet their business needs
July 2013 Johnson Insurance Agency
to March 31,2016 Commercial Service Agent
Provide exceptional service to commercial insurance accounts for both P&C and professional clients. Build and maintain strong relationships with clients and carriers. Process change endorsements, issue binders, issue auto id cards and advise of potential exposures in insurance coverage
Maintain high client retention
Work with the underwriter to process new business and renewals
Present quotes to clients answering any questions the client may have
Round out accounts
Respond to clients insurance questions and concerns
Guide the client through the claim reporting process and follow-up as needed
Sept. 2000 M3 Insurance Agency
to Account Manager
July 2013
Provide excellent customer service to client insurance needs. Build and maintaining strong relationship with clients and carriers.
• Maintain high client retention
• Work with the underwriter to process new business and renewals
Present quotes to clients
• Round out accounts
• Respond to clients insurance questions and concerns
• Order and process client change requests
• Process client claim reporting and follow-up as needed
March 1998 Rural Mutual Insurance Company
to Customer Service Representative
Sept. 2000
Assist the underwriter by collecting information and processing quotes
• Provide internal and external service to agents and clients
• Process new and renewal policies for both small commercial and personal lines business
• Provide support and training to new employees
August 1996 Rural Mutual Insurance Company
to Personal lines Processor
March 1998
• Process new and renewal business for personal auto and homeowner policies
• Provide support to Rural Agents
EDUCATION
Blackhawk High School
South Wayne WI
P&C Insurance Training
• Continuing Education Classes
• Dale Carnegie Class For Self Improvement
REFERENCES
Dianne Hirsch
Senior Business Sales Advisor - TDS
************@****.***
Robin Lugo
Business Sales Mentor - TDS
********@*****.***
Casy Netzloff
Senior Advisor Business Sales Support - TDS
****@*****.***
Contact this candidate