Amanda Dejesus-Heath

**** *** **** **** **** A

Cell #267-***-****

aczgju@r.postjobfree.com

OBJECTIVE: To obtain a position where I can utilize my skills and experience to contribute to the success of your company.

SKILLS:

• Successful experience providing customer service with the ability to resolve problems, handle special requests and insure customer satisfaction.

• Hard worker with strong interpersonal skills, team player who works well alone or with direct supervision, learns new things quickly and pays strong attention to detail.

• Adjusting to change, organizing, working with diverse groups, computer literate, and willing to learn.

• Proficient in Microsoft Word, Excel and Power Pointe

• Knowledgeable of safety precautions required in laboratory work including universal precautions.

• Filing, retrieving and preparing charts, scheduling appointments and operating office equipment EDUCATION:

10/11-10/12 Philadelphia Job Corps Life Science Institute Philadelphia, PA

• Trades: Medical Assistant & Administrative Medical Assistant

• CPR Certification

• Perfect Attendance Awards (2011 & 2012)

09/06-06/10 George Washington High School Philadelphia, PA

• High School Diploma Awarded

• Perfected Attendance Awards (2007, 2008, 2009 & 2010) EXPERIENCE:

06/16-02/17 First line promotions San Diego, CA

Account Director: Direct marketing, interviewed potential candidates, ran meetings, managed inventory, Data entry such as arc, production, and quick base, guided others to leadership 02/15-06/16 Nexxlinx Jacksonville, NC

Inbound Telemarketer: Managed high call volumes, set up transfers of services, processed credits upgrades, downgrades, and disconnects, managed billing issues 02/14-01/15 Tj-maxx/Marshalls Philadelphia, PA

Sales Associate: Insured customer satisfaction, manage inventory, processed merchandise, handle cash And Credit transaction, processed orders, voids, refunds and exchanges. 07/12-12/13 Gray’s Ferry Medical Center Philadelphia, PA Medical Assistant (externship): Triaged patients, administered injections, assisted in exams, performed EKG’s and vein punctures, processed lab reports, scheduled appointments and managed medical records. 01/12-07/12 Philadelphia Job Corps Life Science Institute Philadelphia, PA Administrative Assistant (work based learning)

Insured customer satisfaction and made office deliveries. Responsible for creating folders, copying and filing documents, and answering phone calls. Cleaned offices, including vacuuming and wiping tables.