Margaret Waters

*** ****** **** **, ***** Hill, GA 30518

770-***-****

aczgjq@r.postjobfree.com or www.linkedin.com/in/margo-waters-98ba9632

SUMMARY

Background includes 12+ years in office management, government relations, customer support, project management assistance, facility management, negotiating vendor contracts, managing computers/office equipment, expense reports, invoicing, A/P & A/R, database updating, proofing and editing, and technology-based administration; HR components including recruiting, interviewing, new employee on-boarding, processing confidential data, and test administration.

SKILLS

Self-directed and solution-driven while making sure objectives are reached within time constraints. Experienced across a variety of roles and industries. Mastered the art of putting natural tendencies for organizing and problem-solving to effective use in the workplace by exerting optimal effort. Committed to exceeding customer expectations and building collaborative relationships. Proven ability to prioritize multiple responsibilities and respond quickly and effectively to clients’ needs and issues. Effective use of proprietary software and systems processes to deliver optimum client satisfaction. Support and meet assigned key performance indicators.

TECHNOLOGY

Word, Excel, PowerPoint, Outlook, Google Analytics, ProCert, Oracle, BOSS, Adobe, E-Verify, Workday, PeopleSoft, PlanIt,

Salesforce (Beg-Int), SharePoint, Concur, Quick Books, Wonderlic’s Ability-to-Benefit testing, Track-It!

EXPERIENCE

SGS Consumer Testing Services

Certification Administrator 04/16 – current

Process and invoice orders in BOSS/ORACLE

Conduct 1st level review of electronic files from Affiliates/customers for telecommunications certification

Follow up with requests for missing files to complete Administrative Review before turning project over for Technical Review

Electronically file project with FCC and/or Canadian government to create Grant

Stay up to date on governmental changes

Responsible for updating weekly database for Surveillance requirements

Amerimed EMS 08/15 – 03/16

Scheduling Coordinator/Recruiter

Organized on-boarding procedures and processes to streamline efficiency; recruit, interview, initiate drug screens and interpret results, update databases, set up Orientation, coordinate employee tax forms

Coordinated with Operations Manager and Zone Manger to set and update bi-weekly schedules for EMT’s and Paramedics

Proactively recruited via job boards, Job Fairs, and word-of-mouth

Organized company parties, birthday cards, and created internal newsletter

Dealertrack/Dealer Services Network 09/12 – 11/14

Operations Manager

Supervised 2 direct reports

Analyzed daily registration paperwork to determine accuracy and completeness; accountable for security of dealership paperwork

Primary point of contact for internal/external clients to resolve outstanding issues, complied with customer requests, and responded to customer inquiries; drove efforts to ensure customers’ paperwork met Department of Revenue requirements

Researched paperwork issues to resolve in timely manner-drove corrective actions to closure, oversaw project for rescanning 4000+ transactions; collaborated with Account Managers and Project Manager to improve paperwork work-flow processes

EXPERIENCE (cont’d)

Dealertrack (Cont’d)

Sr. Registration Administrator

Interviewed, trained, and supervised two Registration Administrators

Increased daily input/output metrics to exceed growth targets by a factor of 10 for processing, legal-checking, and scanning of time-sensitive vehicle registration & titling paperwork

Registration Administrator

Demonstrated ability to plan, organize and manage competing demands with minimal supervision

Achieved/Exceeded stated on-time contract goals; Accountable for processing of legal paperwork, as well as security information contained in paper files.

Supported sales reps by providing customer support to retain dealerships; developed collaborative relationships with dealership and Ga Dept. of Revenue personnel

Contributed to weekly conference calls with Business Manager and VP; created, maintained, and updated spreadsheets for tracking deals received and ones on Hold

Updated training information for Installation/Training reps; maintained and updated paperwork processing manual to reflect state requirements

Ordered and maintained office supplies; provided facilities management of office space

North American Mission Board 04/11 – 11/11

Contractor – Information Services

Assisted with Workday restructuring and implementation

Sales force CRM updates; proofed/edited SharePoint website content

Assisted Project Manager with Mac computer and peripherals rollout; logging inventory and invoicing

HR support for student missionaries – updated databases, conducted background checks, coordinated insurance card mailings, processed and maintained application files

Filled in for Receptionist as needed

Ux Consulting Co. 03/05 – 08/05

Office Administrator- part time

Maintained and updated uranium information database

Proofed/edited weekly, quarterly, and special uranium reports, and conducted printing, binding, packaging,

and mailing of reports

Assisted Executive VP of Operations with various administrative and database responsibilities

North American Mission Board 06/04 – 10/04

Administrative Assistant - temp

Middle East Bible Outreach 03/02 – 11/03

Ministry Assistant - part time

North American Mission Board 11/01 – 03/02

Administrative Assistant - temp

Kajima Construction Services 03/96 – 05/98

Office Manager – supervised 4 administrative staff

EDUCATION

Kennesaw State University Bachelor of Sciences

Kennesaw, GA Business Communications

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