Hagop Dikran Koloyan

Anaheim Hills, CA ***** 714-***-**** aczghi@r.postjobfree.com

Objective

Looking for an opportunity to provide the highest level of service satisfaction, I will like to utilize my detail-oriented skills, organizational, and problem-solving experience.

Skills & Qualifications

Computer Skills: IBM compatibles and its relevant applications (Microsoft Excel, Word, Windows, Internet Explorer, Power point, Netscape Navigator and Quickbooks)

Tri-Lingual: English, Armenian and Arabic.

Excellent written and verbal communication skills, with an eye for detail

Highly effective in managements and customer relations

Self-starter with can do attitude

Professional Experience

United states Postal Service Brea, CA 09/2016 – Till now

Citi Career Assisitant

Deliver packages and mail to businesses and people in towns, cities, and rural areas,set up a route and deliver mail six days a week on route. Place packages and letters in mailbox and secure with mailbox flap, Secure many envelopes or parcels with a rubber band.

Retrieve outgoing mail from boxes, Place larger packages on porch or doorstep. Take packages into businesses and give to individual, Ensure people sign off for receipt of package,Arrange mail in delivery sequence.

Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail. Leave notices on customers' doors informing them packages could not be delivered and will be held. Sell stamps and money orders.

Answer questions about postal regulations. Provide change-of-address cards and other postal forms when requested. Operate approved vehicle to deliver mail or walk on foot. Assist people by lifting heavy packages and placing them at their door.

Inform individuals when mail cannot be delivered due to holidays or inclement weather.

Starco International Inc. Co. Anaheim CA 01/2014 – 09/2016

Warehouse Manager & Accountant & walking salesman

Record new stock as it comes in (Hookahs different models/colors) receive inventory and enter into system

Monitor stock levels, supplies, materials & products in warehouse

Maintain daily records of shipments and invoices with accuracy

Making sure every item of stock gets to its destination on time.

Prepare daily the paper work for pick-up and delivery

Duties include: Accounts Payable/Receivable, Creating weekly expense reports, Bank Accounts and Credit Card Reconciliations, Profit & Lost Statements, Generation of Sales/Collection and Profit and Loss Statements

Interaction with tax authorities and CPAs

Citibank Cairo - Global Consumer Group Cairo, EG 04/2008 – 05/2013

Branch Network Manager

Successfully controlled bank’s branch network, Zone Cash Managers, Cash Managers, Head Tellers & Tellers to provide a superior counter service, local and international currency, to Bank customers

Proactively monitored, tests, checks controls and compliance with policies and procedures

Standardizing the cash procedures & processes in all the branches

Demonstrated powerful leadership both in terms of behavior and action

Supported new initiatives and growth of Citi Egypt

Managed center cash operations within all distribution points to ensure contracts, service and delivery is maintained at all times

Ensured appropriate referrals are made to CSRs through all the bank cash units

Ensured full controls are in place with the outsourced company regarding the ATM’s

Citibank Cairo Cairo, EG 10/2004 – 04/2008

CSR & CSR Head

Assumed Supervisor responsibilities as per designation, co-ordinate and manage the team to deliver premium service

Pro-actively identified potential problems, developed and implemented solutions by effectively liaising with business partners

Co-ordinated product delivery to clients and co-operate with other units and departments as appropriate, in order to ensure standards are met and quality service is delivered

Logged customers’ issues complaints on relevant systems and ensure they get resolved in a timely manner

Promoted the products/services and delivery channels

Recognized and took advantage of sales opportunities through assessing customer needs

Positively represent Citibank to customers and third parties

Education

Faculty of Commerce, Cairo University Bachelor of Commerce- Major: Accounting/English

Kalousdian Armenian School. GCE: General Certificate of Secondary Education

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