Technical Support Engineer

EDGARDO M. PONTILLA III

**** ********* **. ********* *****, Makati City

Contact no. 091*-*******

Email: **********@*****.***

OBJECTIVE:

To be able to have a job where my skills can be utilized to improve customer satisfaction and also to gain experience on the job I applied.

EDUCATIONAL ATTAINMENT:

College: University of Makati Year graduated

Bachelor of Science in Computer Science

Major in Computer Network Administration 2014

Associate in Computer Network Administration (w/ Honor) 2012

Certificate in Computer Technician (w/ Honor) 2010

High School: Fort Bonifacio High School 2008

WORK EXPERIENCE:

Company: Tencentech Inc.

Position: IT Servicedesk Engineer

Duration: May 2015 – Present / currently employed

Duties and Responsibilities:

-Access software updates, drivers, knowledge bases and facts on the Internet to aid in problem resolution and update knowledge base with new identified fixes.

-Performing preventive maintenance, including checking and housekeeping of workstations, printers and peripherals.

-Install and configure hardware and software solutions.

-Maintain network and PC Operating Systems, and to support server.

-Assist and encourage the development of other members of the IT team in terms of technical skills transfer

-Provide technical support; windows desktop, email client, messaging and 3rd party banking and messaging applications.

-Provide First Level Technical support & System Account Administration for the following technologies

Active Directory, File and Print services, Desktop and Mobile devices Operating Systems (Win7, Mac OS), MS Office Applications, Email Clients (MS Outlook, Webmail), 3rd party Banking Applications, Network Monitoring(Nagios and Cacti), System events, PC/Laptop Hardware

Company: Emerio Phil. Inc. – Assigned at HP Philippines Wintel Support

Position: Command Center Engineer

Duration: November 2014 – April 2015

Duties and Responsibilities:

Assigned as First Level Technical Support – Wintel (Windows Server OS)

Supports technical issues of the End-Users (Alcatel-Lucent Account)

Provide immediate solution for the End-User

Initial troubleshooting on End-User issue.

Receives Incidents from End-Users through ticketing system

Access Servers via Remote Desktop Protocol.

Systems Administrator (Windows Servers)

Company: DBP Corporate Services – Assigned at PNOC Renewables Corporation

Position: Admin Staff

Duration: June 2014 – November 2014

Duties and Responsibilities:

Assigned as I.T. Staff in the company

Maintains computer equipment’s including software and hardware

Maintains company Network structure

Troubleshoots PC, installation/update of software’s

Attend as the assistant of Admin Manager

Prepare Payment Orders

Prepare Inventory Reports

Facilitate the Office consumables

Prepare technical evaluations for products

SKILLS:

Knowledge in Network Monitoring tools like Nagios, Cacti, and Centreon.

Basic knowledge on computer virtualization (VMWare)

Windows Server Administration (Active Directory)

Assembly/ disassembly of PC, PC troubleshooting, PC hardware servicing

Computer networking (wired/wireless)

O.S./ Software installation

Basic AutoCAD, Google Sketch UP

SEMINARS/TRAININGS:

On-the-Job Training at PNOC Renewables Corporation

(Technical Support – 420 hours)

Inclusive dates: October 21, 2013 – February 21, 2014

On-the-Job Training at University of Makati

College of Computer Science Department

(Technical Support -720 hours)

Inclusive dates: July 6, 2009 – March 30, 2010

Seminar in Linux Ubuntu (Open Source Software)

University of Makati

September 6, 2008

Seminar in Action Steps in Developing Successful Students/Employees

Held at University of Makati, Mini Theater

July 26, 2012

Seminar in Basic and Professional Development Training Course

Held at University of Makati, Health and Physical Science Building

July 30-31, 2013

ACHIEVEMENTS:

University of Makati

Former P.R.O. of the Computer Society (UMAK) 2008-2009

INFOTECHNOLYMPICS 2010

(Pc troubleshooting) 2nd place August 19, 2010

INFOTECHNOLYMPICS 2011

(Pc troubleshooting) 3rd place September 9, 2011

INFOTECHNOLYMPICS 2012

(Computer Networking) 1st place October 4, 2012

Dean’s Lister 1st Sem. AY 2013-2014 March 14, 2014

PERSONAL INFORMATION:

Age: 25 years old

Date of Birth: June 28, 1991

Citizenship: Filipino

Civil Status: Single

Height: 5’3

Weight: 59 kg.

CHARACTER REFERENCE:

Martin Moralde

IT Professional, former Service Desk Engineer

Contact # 095********

Adrian Crisanto

Lead, Recruitment Marketing and Branding

Concentrix

Contact # 092*-*******

Contact this candidate