Gary A. Batty

**** ***** *****

Crown Point, IN *6307

219-***-**** aczggv@r.postjobfree.com

SUMMARY

Results oriented General Manager with 20 years of experience in the service industry. Keen ability to understand and communicate complex issues, develop buy-in, unlock creativity in the staff, and enable them to achieve their full potential. A hands-on, walk around management style overseeing the entire operation, sensitive to interdepartmental dynamics. Analytical, resourceful, with a constant awareness of product and the marketplace. A progressive business career marked by growth and achievement at branch and regional management levels. Track record of improvements and success with each company.

PROFESSIONAL EXPERIENCE

Park Place of St. John St John, IN 2016 - Present

A Providence Life Services community under construction offering a “Small House” approach to Long Term Care, Independent living, and Assisted Living in Phase 2 with and for the resident and their family.

Community Relations Director

To build and grow census by developing, marketing and providing prospective residents and/or responsible parties with appropriate information and assistance in choosing an Independent Living Campus. To promote our mission and image reaching out to the communities that surround our community.

Wittenberg Village Crown Point, IN 2011 - 2015

A Lutheran Life community offering a full continuum cares for older adults characterized by independence, dignity, security and choice.

Marketing Services Manager

Manages and participates in sales for all levels of care to maximize census levels. Manages and participates in pre-admissions sales efforts of prospects for all residential and healthcare levels of living to meet and exceed budgeted census and maximize census levels for all available accommodations while ensuring customer satisfaction in accordance with the policies, philosophies and mission of Lutheran Life Communities.

Instituted a 30 minute or less acceptance policy in making contact with the case manager on determination of potential resident raising Medicare census while decreasing Medicaid.

Reduced/eliminated incentives and programed ongoing training of value the community represents and the advantage of the full continuum of lifestyles offered for now and the future.

Increased Independent census from 82%to 96.3%; Increased Assisted Living census from 89 % to 97% and maintained both.

Senior Life Counselor

Responsible for promoting the mission, image, and values of the Lutheran Life community and provide information regarding our programs and services characterized by independence, dignity, security, and choice.

Maintained and exceeded budgeted census through ownership and providing superior customer service generating additional referrals.

Working quickly to resolve resident and customer concerns.

Initiated a discharge survey to better provide and enhance residents lifestyle

TRUGREEN Merrillville, IN 2001 – 2010

World’s largest provider of lawn care service with 12,000 employees and revenue of $1B dollars.

General Manager

Responsible for all aspects of the physical operations of an $8.0M dollar facility including strategic planning, sales and marketing both commercial and residential, hiring, training, developing employee/management relations, production, administration activities, mechanical and safety requirements

Achieved revenue growth of $3.2M by developing a precise marketing strategy executed by a newly structured sales team.

Built operating efficiencies through updated delivery of service, restructured chemical use and product procurement. Increased EBIDTA from 18% to 28%.

Increased residential customer retention by 12% in 2010 by conducting training programs designed to create ownership by all employees to resolve any challenge at point of contact.

Gary A. Batty Page 2

An 8% employee retention improvement in 2010 through use of 30/60/90 day reviews of all new hires and continued quarterly reviews.

RENTOKIL INC., Chicago, IL 1995 – 2001

World leader providing business to business services with 66,000 employees and revenue of $2.6B.

Branch Manager, Pest Control Services

Responsible for all aspects of the physical operations of an $1.75M facility including sales and marketing, hiring, training, developing employee/management relations, production, administration activities, and safety requirements.

Reorganized/transitioned facility to a functional organization by department with outlined priorities, accountabilities, daily, weekly, monthly reporting, expectations and goals.

Took first year to a 10% profit from a prior year loss by developing and restructuring the sales team, setting realistic goals, and managing side by side.

Promoted from within 1 production manager and 2 sales people.

Vice President / Branch Manager, Tropical Plant Services

Responsible for all aspects of the physical operations of an $8.5M dollar facility including strategic planning, sales and marketing, hiring, training, developing employee/management relations, production, administration activities, warehousing, mechanical and safety requirements.

Increased bottom line profit 6% in 5 years through streamlining organizational structure to meet current industry trends.

Reduced plant replacement costs by 3% in the last 2 years through introduction of new sub irrigation system to new/replacement products.

Decreased service employee turnover 8% by restructuring department to smaller, better trained and well informed teams.

Increased Christmas revenue $625K from 1997 to 2000 by creating a full design department staffed with full time people.

Improved customer retention 5% over a 5 year period through targeted training in all departments.

Sales Manager

Managed and worked with Sales and Account Representatives creating and achieving goals through a partnership, working closely together supporting the overall sales and retention/service effort. Empowered employees to identify customer needs, then implement a creative solution to uniquely meet the need.

Additional related retail experience: Cincinnati Shoe Company, Prague Shoe Company, and Milgram Kagan Shoe Company.

EDUCATION

BA, Business Administration, Utica College of Syracuse University, Utica, NY

ADDITIONAL TRAINING & CERTIFICATIONS

One on One Prospect- Centered Sales Training, Management Training, Interaction Management, Total Quality Advantage, Six Sigma Yellow Belt, Certified Instructor: Needs Selling, Target Selection, “Yes, We Care”, Dale Carnegie

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