Kiara Hudson **** Edgewood rd, Waukegan IL Phone: 224-***-**** Email:aczgfz@r.postjobfree.com SUMMARY

Responsible, highly skilled and dependable customer service representative with 3 years experience. I have great skills in communicating with customers in a professional and efficient matter. Answering inbound and outbound calls regarding the inquiry. Comfortable in call center/office environments. Strong ability to learn quickly with 100% my best performance. Well versed in resolving customer disputes. Represent the company by keeping a positive and professional experience for all customers.

SKILLS AND HIGHLIGHTS

• Clear Communication Skills • Enthusiastic

• Multi-Tasking • Problem Solving

• Active Listening • Strategic Planning

• Data Entry • Typing 45 WPM

• Sales Experience(1 year) • Strategic Planning

• Multi-Phone systems • Ability to empathize

EXPERIENCE

10/2016-01/2017 Wells Fargo 100 West Washington st, Phoenix, AZ HR Service Center Representative Accomplishments:

• Enrolling Wells Fargo employees into their 2017 Medical Benefits.

• Provide knowledge on the Medical benefits the company has to offer.

• Answer questions regarding Medical, Dental, Vision or any other services Wells Fargo has to offer.

• Explaining in detail to new employees what the procedures are to medical benefits.

• Answer inbound calls and resolve customer issues.

• Apply a professional attitude to each every call to represent the company in a positive way.

• Contact existing customers to address questions or to follow up on a case created.

06/2015-09/2016 7419 S Roosevelt St AZ Customer Service Representative

• Managed high call volume with tact and professionalism

• Answer and provide concise, accurate, and complete responses to all phone inquiries

• Improved functionality and service capacity by resolving customer complaints efficiently and quickly.

• Assist customers with product information either by phone or email.

• Gathered and verified all required customer information.

• Resolving issues with customers accounts or billing to avoid service cancellation

10/2015-05/2016 Xerox 2900 S Diablo way, Tempe, AZ Customer Care specialist

Accomplishments:

• Open enrollment for Adobe employees 2016 Medical benefits.

• Navigate customers through the procedure process and layout of the Adobe enrollment site.

• Providing information about the Adobe medical plan and answer all inquiries via phone or email

• Determine caller’s inquiries and help assist appropriate actions needed.

• Helping team members enroll with explaining each and every section of the open enrollment process.

• Answer calls to help team members with dates of when they’ll be receiving their W2’s.

2015-2015 Convergys 1801 E Camelback rd, Phoenix, AZ Customer Care specialist Accomplishments:

• Attracting new customers to our service and answering any questions about sales and products.

• Keep customer’s records and updating account information.

• Resolving issues with customers accounts or billing to avoid service cancellation.

• Answer and provide concise, accurate, and complete responses to all phone inquiries.

• Assist customers with product information either by phone or email. EDUCATION

08/2011- 05-2013 Tempe High School, General Education 08/2014-05/2014 Central High School, General Education

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